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Employee Benefits Administrator

  • Salary: £25000 per annum
  • Location: Manchester, Greater Manchester
  • Sector: Employee Benefits
  • Job type: Permanent
  • Date posted:
    14 Nov 2017
  • Job reference: 29519

My client is currently looking for an experienced Employee Benefits Administrator to join their team in central Manchester.

The role

  • Deal with telephone enquiries from all clients and scheme members in a professional and respectful manner. Take accurate messages and proactively contact colleagues as necessary when they are out of the office
  • Assist with the preparation of communications to clients and their employees
  • Building productive working relationships with clients
  • Accurate handling of all outgoing and incoming post ensuring accuracy of certificates and documents before dispatch and logging to Advisor Office, as appropriate
  • Follow the Consultants instructions to ensure that each client's demands and needs are met and suitable recommendations provided
  • To prepare renewal reports for sign off by the Consultant
  • Servicing of clients to include input of new and renewal business on Advisor Office software in line with the company processes and procedures
  • Visit clients either with Consultants or alone when required
  • Provide administration support to the Consultants when dealing and assisting clients through the auto enrolment legislation
  • Co-ordinate group membership and provide third party administration, where required
  • To manage and be responsible for a portfolio of approximately 25 clients and 100 group policies
  • Manage the re-broking of policies in a timely manner in accordance with agreed procedures and liaise with clients and insurance companies when required


The Candidate

  • Experience from within employee benefits
  • Good understanding and working knowledge of group personal pensions, auto-enrolment, group life assurance, group income protection, private medical insurance, dental insurance, international health insurance and cash plans
  • Hold, or working towards, the CII qualification in pensions administration or life office administration
  • Be able to apply own judgement and experience when making decisions or answering client queries, including when to refer to an alternative appropriate expert
  • Ability to accurately analyse data in order to identify key issues
  • Good interpersonal skills and have the ability to adapt to given audience
  • Ability to work on own initiative and to prioritise own workload
  • Work under pressure to tight deadlines in an extremely fast paced and changing environment

Please visit the IDEX Consulting Ltd website for further opportunities. If your application is successful we will contact you to discuss the opportunity in more detail within 2 working days of receiving your application. If your application is unsuccessful, the information supplied may still be retained for use in connection with future vacancies. Due to the overwhelming application response we receive through various sources, should you not hear from us within one week then please assume your application has been unsuccessful.

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