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File Reviewer/ Advice Technician

  • Salary: Negotiable
  • Location: Bromsgrove, Worcestershire
  • Sector: Compliance
  • Job type: Permanent
  • Date posted:
    01 Jul 2021
  • Job reference: 35853

A national IFA practice, with an outstanding culture, vision and values. Looking to grow the business rapidly due to ongoing acquisitions.

This is an opportunity to work in a flexible manor both at home and in an office environment
Reporting to: Advice Assurance Manager.


Responsibilities:

  • Understanding of the firm's advice guidance in order to maintain and develop knowledge of the firm's technical approaches
  • Conducting advice audits both on a pre-submission and post-submission basis, in line with the firm's T&C Scheme
  • Delivery of informative and constructive feedback to IFA's in connection with audits and stage 2 pre-approvals conducted
  • Assistance with past-business auditing in relation to FCA thematic reviews
  • Identification of potentially unsuitable advice cases as part of the file review process and referral to Advice Assurance Manager/Deputy Advice Assurance Manager, as necessary
  • Dealing with day-to-day advice and regulatory queries from other departments, undertaking research, where necessary, in order to provide informed responses
  • Involvement in investigations in order to determine whether breaches in the firm's processes have created any client detriment
  • Involvement in investigations into client complaints, following the firm's standard complaints procedure and formulating client final responses, where necessary
  • Providing new business concessions, where necessary and ensuring accurate and timely recording concessions
  • Completing regulatory industry update summaries as and when required
  • Maintaining a good level of knowledge and technical understanding of all financial planning concepts and regulatory focuses through the completion of annual CPD
  • Involvement with project work as directed by Advice Assurance Manager/Deputy Advice Assurance Manager
  • Assistance with any departmental function as required


Requirements

  • Diploma in Financial Planning as a minimum qualification requirement
  • Willingness to take further qualifications, as relevant to your role
  • Demonstration of knowledge and experience in personal financial planning
  • Experience in an IFA environment
  • Good communications skills, with the ability to provide constructive feedback
  • A high standard of written and numerical skills
  • An ability to demonstrate strong report-writing skills
  • A high level of accuracy and attention to detail
  • Aptitude in Microsoft Office


Key Risk Responsibilities

  • Completion of assigned tasks, ensuring that SLAs are adhered to
  • Contribution into technical and regulatory development of advisers and/or staff on a specific case basis
  • Contribution into technical and regulatory development of the department
  • Thorough research conducted where necessary and decisions only made on informed basis
  • Adherence to the firm's T&C scheme
  • Complaint and breach investigation management


Key Performance Measures

  • All functions conducted within set SLAs
  • Good quality MI in relation to tasks conducted
  • Adviser feedback
  • Feedback from Advice Assurance Manager
  • Feedback from Deputy Advice Assurance Manager
  • Feedback from Senior Advice Technicians
  • Feedback on thematic analysis throughout the department and the business
  • Further qualifications taken


Stakeholders (Internal/External)

  • FCA
  • Bankhall - External Auditors
  • Advice Assurance Manager and Deputy Advice Assurance Manager
  • Senior Advice Technicians
  • Group Head of Advice
  • Group Head of Supervision
  • T&C Supervisors
  • IFAs
  • All departments



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