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Group Operations Manager

  • Salary: £50000 - £65000 per annum
  • Location: Market Harborough, Birmingham
  • Sector: Operations
  • Job type: Permanent
  • Date posted:
    05 Oct 2018
  • Job reference: 31453

Our client is looking to appoint a Group Operations Manager due to internal promotion and growth in either Market Harborough or South Birmingham.


The role;

  • Responsible for the recruitment, management and development of team members
  • Ensure team understands business priorities and objectives and their contribution to these
  • Ensure that training and development are used effectively and development plans are put in place and monitored and evaluated to determine effectiveness against business needs
  • Support team collaboration, efficiency and morale
  • Manage work flows, ensuring resource and cover in place
  • Hold regular 1 to 1's with team members for objectives to be set and monitored
  • Lead the improvement of processes and application of database
  • Ensure the operations team operates efficiently, effectively and according to company policy, procedures and guidelines
  • Oversee on boarding of new clients and new business in line with client service proposition
  • Ensure all aspects of client servicing are fully compliant at a regulatory level
  • Ensure that positive relationships are created, nurtured and maintained between the Planner team and the operational team


To be successful;

  • Proven management experience
  • Well developed interpersonal and communication skills, with the ability to influence internal contacts with a high degree of discretion and confidentiality
  • Analyse and interpret management information
  • Excellent understanding of the financial planning process
  • Keep up to date with new product, technical and legislative changes within the marketplace
  • Good management report writing skills
  • Proficient IT skills. Basic word processing, spread sheet and database knowledge

Please visit the IDEX Consulting Ltd website for further opportunities. If your application is successful, we aim to contact you to discuss the opportunity in more detail within 2 working days. Due to the overwhelming application response we receive through various sources, should you not hear from us within one week then please assume your application has been unsuccessful. If your application is unsuccessful, the information supplied may still be retained for up to 3 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy.

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