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Group Pensions Administrator

  • Salary: £25000 - £28000 per annum
  • Location: Birmingham, West Midlands
  • Sector: Employee Benefits
  • Job type: Permanent
  • Date posted:
    23 Apr 2019
  • Job reference: 31688

A fast-growing employee benefits group are keen to appoint an experienced Group Pensions Administrator within their client support team in Birmingham. You will be responsible for delivering a proficient and effective service to both Consultants and clients with group personal pension and group stakeholder schemes across a defined portfolio; assisting with both administration and client support.

The role

  • Develop internal and external client relationships to assist in providing an efficient service to clients with group personal pension schemes
  • Assist with client requests, queries and dealing with routine correspondence and annual review notifications
  • Working individually and as part of a team to meet and exceed internal and external client expectations
  • Process new business applications within service and compliance standards
  • General administration duties including: ensuring all forms of post are dealt with accurately and efficiently, handling telephone communication and working to specific deadlines and service levels to ensure work is completed accurately and to a high standard
  • Assist with identifying where client profitability could be improved or new business opportunities for Consultants to follow-up
  • Notification and organisation of documentation despatched by providers following leavers/fund switches
  • Full task and diary management - both personal and client requests
  • Ensure all records are kept up-to-date reflecting current scheme/client information and a history of correspondence is evident for each task carried out

The ideal candidate would have strengths in supporting SME and corporate-sized clients, with a sound technical understanding of group personal pensions; an understanding of auto-enrolment; and have a history of working within an administration capacity inside another intermediary.

Please apply for immediate consideration.

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