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Head Of Customer Operations

  • Salary: £70000 - £85000 per annum + Benefits + bonus
  • Location: Birmingham, West Midlands
  • Sector: Operations
  • Job type: Permanent
  • Date posted:
    06 Jun 2019
  • Job reference: 32762

"You've got to start with the customer experience and work back toward the technology, not the other way around." - Steve Jobs

The customer has always been at the heart of what you do. You also understand that in these times of digital revolution, cutting edge technology should be tailored around customer needs and how they wish to interact.


What you'll love about this company:

  • Leaders here work flexibly and autonomously which gives them a great work/life balance and allows them to be in control
  • You can wear your jeans to work if your day allows it, everyone is an adult and gets treated as such
  • Success is always acknowledged and rewarded - performance related bonuses are paid not only on what you did but on how you did it
  • You will have access to cutting edge technology to ensure you're empowered to 'work smarter, not harder'
  • You will be part of an innovative senior management team that work collaboratively and have unrivalled customer focus

What you'll get in return:

  • 30 days annual leave
  • Company car allowance
  • Impressive pension
  • Private healthcare
  • Life assurance
  • Professional development - this role is a result of an internal promotion

What they need from you:

  • You'll need to have managed large teams within a general insurance setting, ideally within personal lines (100+FTE)
  • You will need to have managed a departmental budget
  • You'll be designing and developing the operating model for the entire customer service function of the business, you must understand the digital journey and be able to implement better ways to work
  • Full understanding of the cost levers of an insurance company and the things that impact profitability
  • You will have driven change and have an in depth understanding of process re engineering
  • People development - you will lead, motivate and inspire

Want to know more?
Call me, no CV no problem...let's talk it through.

Please visit the IDEX Consulting Ltd website for further opportunities. If your application is successful, we aim to contact you to discuss the opportunity in more detail within 2 working days. Due to the overwhelming application response we receive through various sources, should you not hear from us within one week then please assume your application has been unsuccessful. If your application is unsuccessful, the information supplied may still be retained for up to 3 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy.

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