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Mortgage Customer Service Manager

  • Salary: £30000 - £40000 per annum
  • Location: Birmingham, West Midlands
  • Sector: Financial Services
  • Job type: Permanent
  • Date posted:
    09 Apr 2020
  • Job reference: 33961

Are you a skilled leader who understands how best to motivate a team to achieve their goals?

Do you want to work for one of the most well-known brand in financial services?

And do you want to work in an environment where your ongoing development is nurtured and you feel totally supported to progress?

If the answer is yes, this is the role for you…

The role:
Working as a Mortgage Customer Service Manager you'll lead a group of Team Managers and wider Customer Service Consultants to meet objectives and service level agreements. A large focus of your role will be your people and your ability to provide them with a safe environment in which to grow and thrive. You will work in collaboration with the Director of the business area to ensure the overarching strategy is right and that the team are all working towards it. You will also cultivate strong relationships across the wider business and its customers and ensure a truly customer centric culture is adopted by all, taking feedback where necessary. This is a role that will see you and the team process high volumes of customer data and work at pace, therefore it's essential that you thrive within such an environment.


  • Experienced in managing customer service operational areas in an insurance and/or banking environment
  • In depth understanding of individual pension schemes and distribution channels
  • Strong analytical thinking and problem solving skills
  • Ability to work at pace
  • Strong leadership skills with the ability to provide individual mentoring

Visit the IDEX Consulting Ltd website for further opportunities. We value diversity and always provide guidance based on merit. Please note that the information supplied may be retained for up to 3 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy.

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