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Operations Manager

  • Salary: £33000.00 - £52000.00 per annum
  • Location: West Midlands Region, Birmingham
  • Sector: Claims, Commercial Account Executive, Commercial Account Handler, Commercial Broking, Lloyd's Broking, Operations, Technician / Broker Back-up, Underwriting
  • Job type: Permanent
  • Date posted:
    24 Aug 2017
  • Job reference: 29392
Operations Manager - General Insurance
Birmingham
Up to £52,000


A market leading insurance organisation who pride themselves on the service they deliver to their customers are looking to recruit an Operations Manager to join a growing team. This is a company that pride themselves on offering significant training, development and progression opportunities which enable their staff to truly shape their own career.


Reporting directly to the Head Of Operations, you will be responsible for the 2nd line management of 7 Team Managers with the overall responsibility of over 120 FTE. The role will be based around assisting these staff to deliver to targets in the areas of service levels, customer, people and efficiency.


You will need extensive experience of leading a large contact centre and back office operations team within an insurance environment. You will be able to demonstrate delivery of material improvements in customer experience and service in a highly regulated environment. A proven leader you will have proven ability to lead and manage change in a fast paced environment and will exhibit outstanding interpersonal skills.


A background from the insurance or financial services sector is essential.

Please visit the IDEX Consulting Ltd website for further opportunities. If your application is successful we will contact you to discuss the opportunity in more detail within 2 working days of receiving your application. If your application is unsuccessful, the information supplied may still be retained for use in connection with future vacancies. Due to the overwhelming application response we receive through various sources, should you not hear from us within one week then please assume your application has been unsuccessful.
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