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Operations Manager

  • Salary: £40000 - £55000 per annum
  • Location: Cambridge, Cambridgeshire
  • Sector: Operations
  • Job type: Permanent
  • Date posted:
    20 Jun 2018
  • Job reference: H31119

Are you an experienced Operations Manager, with experience of project and process management? We have a very exciting opportunity based in Cambridge with a FTSE 100 company specialising in wealth management.


The Operations Manager provides specialist support to the Director and the location FMT focused on oversight, delivery and implementation of location based initiatives and specialist areas of support. The core purpose of the role is to ensure the business unit is running effectively by continuously enhancing business improvement strategies whilst focusing on tactical implementation and being a key enabler.

Requires working with Directors, PDMs, Partners, Head Office Specialists, Internal Consultants and suppliers to run high quality project initiatives and events that bring rigorous lasting change in behaviours and increased performance/efficiency of the whole location.

Key responsibilities:

  • To support the Director in the delivery of all business and risk objectives whilst ensuring enhanced client outcomes
  • Oversight, implementation and design, of specialist areas and all location, area and national campaigns
  • Strategic implementer of new business initiatives
  • Development and implementation of office efficiency initiatives and business improvement plans
  • Being the oversight and key stakeholder in resource management support from the wider business and be the link into all areas of the business internal and external
  • Requires strong project management skills from concept through design to delivery. Will be responsible for the design and control of all projects to a defined standard, with the need to deliver on-time and within budget
  • Design, implementation and facilitation of key office initiatives
  • Responsible for location schedule, events and communications plan
  • Responsible for the development and implementation of Partner development programs and peer group facilitation
  • Maintaining a 'mission control' and related management information design and oversight of all areas of the offices projects, initiatives and business improvement plans
  • Become a key enabler of efficiency working effectively with the office admin team
  • To be a key member and contributor to the locations leadership team
  • Whilst currently no specific line management responsibilities a clear focus on working effectively with multiple stakeholders will be key to ensuring effectiveness in this role

To be successful you will need:

  • A financial services background and related qualifications would be preferable
  • RQF Level 4 Diploma in Regulated Financial Planning desirable (though not essential)
  • A useful qualification such as Prince2 would assist with the knowledge to execute the project management aspects of the role
  • A wide-ranging knowledge of how effective business units operate as well as thorough project management and implementation oversight skills and experience would be needed to maximise effectiveness in the role
  • A full understanding of how the field management team operate and the specialist support available within the wider business
  • Microsoft Office: Word, Excel and PowerPoint, with the creative ability to be able to design and put together imaginative and thought-provoking training materials
  • Excellent written and verbal communication skills, appropriate to all levels
  • A high degree of complex analysis and problem solving skills coupled with the ability to document and articulate findings and ideas to improve in a concise way
  • Able to stay on top of key milestones and critical tasks
  • A high level of influencing/negotiating skills and the ability to work on, multiple projects whilst maintain a measured and balanced approach
  • The ability to prioritise, flex and influence others regarding conflicting interests which may arise when business requirements change
  • A confidence in groups that enables the incumbent's presence and observations to be heard and felt in a humble, confident and assertive manner

Please visit the IDEX Consulting Ltd website for further opportunities. If your application is successful we will contact you to discuss the opportunity in more detail within 2 working days of receiving your application. If your application is unsuccessful, the information supplied may still be retained for use in connection with future vacancies. Due to the overwhelming application response we receive through various sources, should you not hear from us within one week then please assume your application has been unsuccessful.

Our clients include: