Corporate Pensions Administrator - Team Leader
The Team Leader - is critical to the success and the reputation of the Company in the provision of good quality service and administration scheme services. The position has direct responsibility for the administration and service provided to their client base which may consist of connections and their clients, direct clients, other introducers etc. The role holder has responsibility and accountability to ensure schemes are administered accurately and compliantly, taking responsibility for staff that are supporting the clients and connections.
The role holder has direct responsibility for administration provision of the pension schemes for clients, across all pension trusts.
Responsible for ensuring all work is delivered within the services levels laid down and any exceptions to the delivery of these service levels are reported on a weekly basis.
Ensuring all work is delivered within the laid down procedures and within the regulatory requirements.
The role holder will be the subject matter expert on pension schemes providing mentoring and information as required, to the staff within their team.
Responsible for quality output of the Corporate Admin Team, carrying out detailed checks for all team members, providing feedback and training support.
Work in conjunction with Client Service Managers to implement cost containment initiatives.
Identify and address potential risks that may occur in order to limit business liability and where risks are identified ensure these are documented and reported to the Client Services Manager.
Responsible for identifying way in which the pension schemes processes and documented procedures, can be streamlined and improved.
The role holder has overall responsibility for client/customer relationship management. Maintain and develop good business relationships with internal and external customers/clients and ensure they receive regular and effective communication.
Assist and support team management in ensuring the whole team meet their objectives stepping in when required and when necessary provide cover for the line manager in their absence.
Carry out company required ones to ones with all staff members, setting and monitoring performance appraisal objectives.
Contribute positively to team meetings ensuring a positive attitude at all times.
Contribute to and support projects identified by the Client Services Manager as required.
Work the necessary hours to ensure work is completed with agreed Service Levels.
Take responsibility for own development, initiate own Personal Development Plan and achievement of Performance Appraisal objectives.
Achieve and maintain competence as required by the Company’s Training and Competence Scheme.
Please visit the IDEX Consulting Ltd website for further opportunities. If your application is successful we will contact you to discuss the opportunity in more detail within 2 working days of receiving your application. If your application is unsuccessful, the information supplied may still be retained for use in connection with future vacancies. Due to the overwhelming application response we receive through various sources, should you not hear from us within one week then please assume your application has been unsuccessful.