Sales Manager

About the Company
A leading specialist mortgage brokerage based in the heart of London partnering with some of the world's biggest corporations, including top-tier banks and law firms, to offer their employees a dedicated financial and mortgage service.
Within the practice they have a specialist team designed to give our clients a truly high-value, bespoke experience. It's not just about the mortgage; it's about guiding them through everything they need when moving home or remortgaging, making the whole process seamless.

The team
You'll be taking the reins of this service managing an existing team of around six people. This department is the engine room of our client journey. Their remit is to connect with clients and book referrals for our full suite of services, from in-house advisers to trusted third-party partners. You'll have the unique opportunity to shape this team from the ground up, moulding its direction, refining its processes, and establishing a culture of success that will be critical to the commercial growth of the practice.

What's in it for you
This isn't just a management role; it's a chance to build a key component of our client offering. We're looking for a highly motivated leader who wants to take complete ownership of a vital new function and drive it towards success. You'll have the autonomy to shape strategy, implement your own ideas, and see the direct impact of your work. As a key member of our wider senior management team, your insights will help steer the entire business. If you're ready to challenge the status quo and make your mark in a growing company, this is the perfect opportunity.

Our working environment
We believe in creating a workplace that's both productive and supportive. Our office is in London, and we embrace a hybrid model that gives you the flexibility to balance office collaboration with focused work from home. You'll be joining a senior team that values fresh perspectives and encourages open discussion. We're looking for a manager who can inspire their team, foster a positive atmosphere, and isn't afraid to get hands-on to drive results. It's a dynamic environment where you can truly contribute to the company's direction and growth.

Current Hiring Requirements

Job Title: Client Experience & Services Lead

We're looking for a natural leader to build and manage our new service. Your main responsibilities will include:

• Leading, coaching, and performance-managing a team of around six, motivating them to consistently outperform their targets.
• Taking ownership of the team's strategic direction, refining processes, and developing scripts to maximise service conversion rates.
• Using your strong data skills to analyse MI, track KPIs, and present performance insights to the senior management team.
• Working closely with our marketing and corporate teams to ensure our concierge services are perfectly positioned and promoted.
• Managing relationships with internal brokers and external partners to guarantee a smooth, end-to-end service for our clients.
• Bringing your experience from the mortgage industry or a targeted customer service environment to drive quality and results.

Salary & Benefits

Salary range
We are offering a competitive basic salary of between £55,000 and £65,000, dependent on your experience. For an exceptional candidate with a proven track record of building and leading successful teams, we are open to being flexible.

Benefits package
On top of a great salary, you'll be part of a performance-based bonus scheme. The package also includes a company pension, 25 days of annual leave plus bank holidays, and your birthday off because we believe you should be celebrating, not working!

Company USP's
This is a genuine opportunity to build and shape a key department in a well-respected firm, with the autonomy to make it your own. You'll be a valued member of the senior management team, contributing to the wider business strategy. You'll be joining a company that works with prestigious corporate clients and is on an exciting growth journey.

Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy.

Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.