Job description
Because lost, stolen or damaged parcels don't sort themselves out.
The majority of claims jobs aren't complicated. This one in Stockport definitely isn't, however it is busy and will keep you on your toes. The kind of busy where you'll clear your inbox, make a cappuccino and by the time you sit back down at your desk, 5 more claims have landed.
That's because the client you'll be looking after (on behalf of a large insurance broker) is a good sized UK Freight Forwarder who send out plenty of parcels that don't quite make it to where they're ultimately meant to go
This is where you become a huge asset.
Some don't arrive at all. Some arrive looking like they've just come off a roller coaster without a seat belt on. And occasionally you'll get something half-damaged, which is where your negotiation and technical skills actually get used.
What you'll actually be doing
- Handling around 60-70 transit claims a month (likely more later)
- Reviewing documents, photos and the usual evidence pack to decide whether you pay or push back.
- Settling straightforward non-delivery claims quickly, most come complete with all the information.
- Managing the more fiddly partially-damaged goods claims where you may need to negotiate an offer.
- Keeping the process tidy, accurate and moving.
What you'll need
This is a great opportunity for a Claims Handler who likes being busy, hands on, enjoys a process and has a natural interest in logistics and freight! You will have had some experience dealing with goods in transit claims, have the ability to monitor progress of claims and have strong IT skills
This opportunity provides flexible home working (3 in the office in Stockport, 2 from home) and role has scope to become a much larger one in future.
If you're interested in learning more please apply with your CV or get in touch directly.
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At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
