General Insurance newsletter Friday 24th October 2025

Insurance News

The Risk and Compliance professionals employment market - Candidates no longer tolerate poor interview experiences, making slick processes essential to attract quality professionals. Jack Johnson, our Risk & Compliance recruiter shares what professionals are looking for in this market and how to attract the very best. (IDEX Consulting news, 'The Risk and Compliance professionals employment market')
AI insurance tools - which ones could help you? - Key tools include InsurGPT, Eigen Technologies, and Guidewire. Which ones are you aware of and which ones could help your job? Access our detailed overview to find out. (IDEX Consulting news, 'AI insurance tools - which ones could help you?')
MGA outlook: what opportunities are there for insurers? - With the MGA market booming, insurers have a huge opportunity to optimise their product innovation and market reach. Our article explores how partnering with agile MGAs can help insurers capitalise on specialised expertise, technology, and talent to win in a competitive landscape. (IDEX Consulting news, 'MGA outlook: what opportunities are there for insurers?')
IDEX Salary Calculator: Is it time for a pay rise? - Use the data from our free salary calculator to arm yourself with accurate market benchmarks that you can use to influence your employer. (IDEX Consulting news, 'IDEX Salary Calculator: Is it time for a pay rise?')
The FCA reports UK financial complaints rose to 1.85 million in H1 2025, up 4% from H2 2024, with firms paying £283 million in redress (up 20%). Banking and credit card complaints grew 7% and pensions rose 6%, while insurance complaints were broadly flat. Around 57% of complaints were upheld, and the average payout increased from £207 to £238. (Kenneth Araullo, 24/10/2025, Insurance Business, 'UK financial complaints rise in first half – FCA')
Aon has launched an AI-powered supply chain risk consulting solution that analyses data from 80,000+ sources across 200+ countries to predict disruptions, map supplier dependencies and bottlenecks, and deliver real-time, prioritised recommendations—aimed at surfacing hidden vulnerabilities and boosting resilience for global organisations. (Jonalyn Cueto, 23/10/2025, Insurance Business, 'Aon unveils AI tool to spot supply chain weaknesses')
London Commercial Court ruled that in RSA v. Equitas: defense costs do not erode the £4m indemnity excess in the excess-of-loss reinsurance, Equitas must follow RSA’s TTSA settlement because the claims co-operation clause didn’t restrict settlements, RSA acted properly and businesslike in reaching the 47% allocation, and compound interest is payable from the date of loss. (Matthew Sellers, 23/10/2025, Insurance Business, 'RSA wins some, loses some in major reinsurance case against Equitas')
Chubb’s Q3 2025 delivered net income of $2.80B and core operating income of $3.00B, driven by lower catastrophe losses and strong investment gains, with book value up 4.7% and tangible book up 6.6%. P&C net premiums written rose 5.3% to $12.93B (North America +4.4%, Overseas General +9.7%), while P&C underwriting income hit a record $2.26B with an 81.8% combined ratio; ROE was 15.9% and core ROTE 24.5%. (Kenneth Araullo, 22/10/2025, Insurance Business, 'Chubb’s Q3 earnings surge as book value, premiums climb')
Casper Specialty UK launched Tundra Specialty, a dedicated renewable energy insurer set to begin writing by end-2025 under its own brand and strategy; led by veteran underwriter Matthew Melville with Roger Mclean as head of distribution, the unit targets booming solar and wind demand amid funding constraints, positioning to provide specialist capacity as resilience and risk management become central to project financing. (Kenneth Araullo, 22/10/2025, Insurance Business, 'Casper launches Tundra Specialty for renewable energy insurance')
Gracechurch’s UK Insurers Monitor shows broker-rated service improving broadly, lifting market-average NPS to +19 (up seven points since end-2024 and 39 since mid-2022), while claims still lag with a market-average NPS of -3 despite recent gains; investments in tech and process may turn claims into a differentiator ahead of the 2026 Service Quality Marque announcements. (Kenneth Araullo, 22/10/2025, Insurance Business, 'UK insurers have improved their services, Gracechurch research finds')
MX, the underwriting arm of Specialist Risk Group, struck a multi-year delegated distribution deal with Aviva to support Trilogy Underwriting, targeting over £100m in GWP and bolstering MX’s London Market capacity to fuel UK growth and improve access for brokers handling complex P&C risks, aligning with Aviva’s distribution strategy and broader SRG partnership. (Josh Recamara, 22/10/2025, Insurance Business, 'MX enters multi-year distribution deal with Aviva to expand growth')

Pikl founder and Insurtech UK Chair Louise Birritteri says the next wave of UK insurtech is driven by cross-industry talent, collaboration with incumbents over “disruption,” closing the gender funding gap (with policy-level fixes), and simplifying pilots/onboarding, as regulation, macro pressure, and AI reshape innovation and talent pipelines. (Bryony Garlick, 21/10/2025, Insurance Business, 'Diversity and disruption: inside the next wave of UK insurtech')
Folgate launched Contractors Combined, a bespoke construction policy for brokers offering up to nine cover sections (EL, PL, CAR, PA, property, PI, D&O, legal expenses) with non-declaration cover, extended PL options, risk management features, and A-rated capacity—aimed at simplifying complex placements amid rising service expectations and theft-driven loss prevention needs. (Kenneth Araullo, 21/10/2025, Insurance Business, 'Folgate unveils contractors combined policy to streamline construction insurance')
HMRC data shows UK insurance premium tax receipts reached £4.54bn in H1 2025/26, up £39m year over year and continuing a five-year 40% rise. Industry voices argue for abolishing IPT on health insurance to improve affordability, ease pressure on the NHS, and support mutuals and productivity, even if it reduces tax take. (Kenneth Araullo, 21/10/2025, Insurance Business, 'UK insurance premium tax receipts setting new pace in first half')
Ardonagh has struck a major partnership with Asda to deliver insurance products through the supermarket’s channels, expanding distribution and customer reach. The tie-up aims to leverage Asda’s scale with Ardonagh’s insurance expertise to grow sales and improve access to everyday insurance for UK consumers. (Matthew Sellers, 21/10/2025, Insurance Business, 'Ardonagh in huge tie-up with Asda')
According to office infrastructure firm Co-space, UK businesses in shared or flexible workspaces face rising cyber exposure, with 43% reporting breaches in the past year; high-risk sectors include information/communications, professional services, and finance, prompting calls for enterprise-grade coworking security, stronger controls (2FA, patching, training), and alignment with cyber insurance requirements—especially as Windows 10 support ends. (Josh Recamara, 21/10/2025, Insurance Business, 'Shared workspaces drive new cyber risks for UK businesses - report')

Moves

Allianz has overhauled its UK leadership to accelerate growth: CFO Ulf Lange becomes Managing Director of personal lines from Dec 1, with Michael Ruf (from Allianz SE) stepping in as CFO; Serge Raffard moves to a global role leading expansion in India; Suzanne Scott (ex-AXA) joins as Chief People and Culture Officer; and David Kelly will join in early 2026 as Chief Audit Officer. Separately, Allianz Commercial is introducing a new board structure from Jan 1, 2026, with Jeremy Sharpe named Chief Distribution Officer and Christian Sandric appointed President, Commercial, Asia Pacific, with UK and EMEA presidents to follow, subject to regulatory approval.(Josh Recamara, 24/10/2025, Insurance Business, 'Allianz strengthens UK leadership')
The Insurance Industry Charitable Foundation (IICF) CEO Bill Ross, stepping down after 21 years, led the foundation’s expansion across the US, UK, and recently Canada; under his tenure IICF granted over $53M to nonprofits and mobilized 370,000+ volunteer hours from 130,000 industry professionals, with 250+ insurers engaged—now prompting a formal CEO search while Board Chair Wendy Houser oversees operations and a special committee reviews future strategy. (Josh Recamara, 23/10/2025, Insurance Business, 'IICF CEO Bill Ross to step down')
Angelica Solutions has added Matt and Katherine Goldsmith to its associate network, bringing 35+ years’ combined pricing and underwriting experience across motor, home, travel, and commercial vehicle lines. Katherine specialises in claims modelling, commercial pricing, data strategy, MI reporting, and technical underwriting, while Matt brings Radar/Python rating engine build, test automation and CI/CD, and cloud expertise, supporting pricing transformation across international teams. Founded in 2019 by Sarah Vaughan, Angelica Solutions provides practical expertise to insurers and MGAs.(Josh Recamara, 21/10/2025, Insurance Business, 'Insurance moves: Angelica Solutions and Amiga Specialty')
Amiga Specialty has appointed Jamie Ricketts as Managing Director, financial institutions, a new London-based role reporting to group MD Adam Kembrooke. Ricketts will build and lead the FI product line, set strategy, and work with brokers and clients to drive growth and returns. Formerly at AXIS and Nexus Underwriting, he brings strong broker relationships and a track record of profitable portfolio building. The hire supports Amiga’s 2025-launched expansion across financial lines and transactional risks in the UK and Hong Kong. (Josh Recamara, 21/10/2025, Insurance Business, 'Insurance moves: Angelica Solutions and Amiga Specialty')
Open GI has appointed insurtech veteran Stuart Walters as a Non-Executive Director, reuniting him with Chair Peter Thompson from their BGL days. Walters, ex-CIO at BGL and Parcel2go and part-time CTO at Trinity Cups, brings deep tech and digital strategy expertise to bolster Open GI’s partnerships, innovation agenda, and ongoing transformation initiatives. (Kenneth Araullo, 20/10/2025, Insurance Business, 'Open GI bolsters board with insurtech expert Stuart Walters')
AXA will reshuffle leadership from Dec 1: Guillaume Borie (previously CEO, AXA France) becomes Global Head of Finance, Strategy, Underwriting, Risk and Technology; Mathieu Godart (CEO, AXA France P&C and partnerships) steps up to CEO, AXA France; Matthieu Caillat (COO, AXA XL) becomes Group Chief Technology and AI Officer and CEO, AXA Group Operations; and Karima Silvent (group CHRO) becomes Deputy General Secretary—aligning underwriting, risk and AI across the group. (Josh Recamara, 20/10/2025, Insurance Business, 'AXA reshuffles leadership team')