IDEX Consulting Ltd is committed to providing a high level service to our customers. If you do not receive satisfaction from us we need you to tell us about it. This will help us to improve our standards.Complaints ProcedureIf you have a complaint, please contact Richard Martin – Regional Manager (Group Operations) by phone 0333 700 4339 in the first instance so that we can try to resolve your complaint informally.At this stage, if you are not satisfied please contact Matt Green – Chief Executive Officer. You can write to him at: IDEX Consulting, The Colmore Building, 20 Colmore Circus Queensway, Birmingham, B4 6AT.Next steps
If we have to change any of the time scales above, we will let you know and explain why.NOTE: In any event, we will comply with any statutory procedures that may relate to your complaint.