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Looking to grow or exit your business?

Our mergers and acquisitions experience of 100 combined years means our specialists have strong UK and international connections with owners, CEOs and Managing Directors looking to acquire or exit their business. We offer a range of impartial solutions which we tailor to your objectives to ensure the best outcome for you.

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OUR M&A EXPERTISE

With an established network of over 40,000 UK and international businesses and over 100 combined years of Mergers and Acquisitions experience, we provide impartial best-in-class M&A solutions. Over the past couple of years our specialists have introduced our clients to over £750 million GWP of opportunity and added over £100 million of value to firms. Whether you’re looking to grow through acquisition or planning an exit, our specialists know the market inside out.

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750m

GWP of opportunity introduced to clients

100m

of value added to UK and international companies

1000s

of businesses in our network

100+

combined years of M&A experience

OUR M&A PARTNERS

Our strong network of over 40,000 businesses across the UK, Europe, US and Middle East means we have established, trustworthy relationships with Managing Directors, CEOs and Private Equity firms, often looking to acquire or sell. We’re proud of the reputation we’ve built and how firms return to us again and again for help with their business growth.

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MATCHING YOU TO THE RIGHT BUSINESS

  • 01

    ANALYSIS

    Our specialists conduct a detailed analysis and assessment of your business, including a financial valuation and growth trajectory. This helps to identify areas of opportunity and investment.

  • 02

    STRATEGY

    Once we understand how your business works and what your long-term goals are, we compile a detailed strategy. This includes set milestones with timescales and clear expectations.

  • 03

    MARKETING

    A detailed marketing strategy is crafted to effectively differentiate your business to potential buyers. We also introduce clients to tax, accounting and legal specialists for guidance.

  • 04

    OPTIONS

    We establish a panel of suitable businesses with mutually aligned values and cultures. Essential background information and data is provided to help clients select their preferred options.

  • 05

    FEEDBACK

    Dedicated support is provided to help our clients carefully assess options. Our specialists then work with clients to progress next steps and secure any offers from compatible businesses.

  • 06

    SUPPORT

    IDEX provide dedicated support throughout the process, offering guidance on all due diligence. We ensure issues are dealt with promptly, acting as an intermediary until contracts are signed.

"​Graeme was fantastic! I felt he really listened to me, was proactive and super helpful. He made sure that I understood that his support did not just end once I got the job, but that I could reach out to him at any time if I felt I needed to. I have already recommended him to a number of people I know and will continue to do so!"

Graeme Winn, Managing Consultant, Financial Services

Graeme Winn, Managing Consultant, Financial Services

​“My experience with Charlotte has been truly exceptional. From start to finish, she was consistently supportive, proactive, and genuinely invested in my success. Her positive attitude and approachable nature made the entire process smooth and reassuring. It never felt like just a job to her—she truly had my best interests at heart and went above and beyond to ensure I had everything I needed and felt confident every step of the way.”

Charlotte Faherty, Senior Consulting, Financial Services

Charlotte Faherty, Senior Consulting, Financial Services

​“Drew seems to know everyone. We have been very impressed with the candidates he introduces, and we have made hires as well. We have just made a replacement hire with a candidate Drew introduced. Drew not only identifies candidates but he qualifies them based on our unique needs, filters and presents them in such a way that is a huge time saver, in addition to finding folks we would never have reached. Through his activities sourcing yacht candidates for us and others, he identifies personal lines high net worth experts as well. As I mentioned, doing this for so long I was sure that I already knew everyone…how wrong I was. I highly recommend a call to Drew.”

Drew Crawford, Business Director, General Insurance

Drew Crawford, Business Director, General Insurance

​“You have been an invaluable partner to us in sourcing talent. Your proactive approach has greatly contributed to our success in filling recent vacancies by consistently delivering quality candidates who’s skills and experience align very well with our needs. Your efficiency and professionalism have made our recruitment process a lot smoother and I would highly recommend your services to any organisation seeking a reliable recruitment partner.”

Michelle Paish, Business Manager, General Insurance

Michelle Paish, Business Manager, General Insurance

​“IDEX continue to demonstrate their skill in sourcing and introducing high quality broking businesses that are aligned strategically and culturally with Clear. Buyers and sellers interests are fully understood and well managed throughout the process, leading to very successful outcomes for all parties” says Paul Beck, M&A Director, Clear Insurance Management.

Colin McKenna, M&A Specialist

Colin McKenna, M&A Specialist

​“IDEX has been an absolute pleasure to work with; specifically Dan Griffiths. They listen to our needs and search for quality candidates whose experience align with our open roles. They are responsive and provide frequent follow ups on open items. Great customer service all around. I would highly recommend using IDEX to any organization who needs assistance with staffing.”

Dan Griffiths, Business Manager General Insurance

Dan Griffiths, Business Manager General Insurance

​“Meena was exceptional throughout the entire process and made the move go very smoothly. She provided excellent advice and assistance throughout.”

Meena Bahanda, Business Director and Head of Legal recruitment for Scotland

Meena Bahanda, Business Director and Head of Legal recruitment for Scotland

"​From the moment you meet Alison she makes you feel at ease, and she really took time to listen to the types of roles I was interested in. Alison asked me a range of questions to get to know me, my strengths and my ambitions and then very quickly managed to short list a range of roles that all very much fit the profile I was looking for. Alison kept in touch with me during the end to end recruitment process, offering help, support and encouragement and I am really delighted to have found the perfect role for me as a result! If you are looking for a recruitment partner I would not hesitate to recommend Alison for either search and selection or recruitment partnership. A very enjoyable experience from start to finish as a candidate and a really nice person to be connected with too. 5 stars and a huge thank you Alison!”

Alison MacMillan, Executive Director Financial Services

Alison MacMillan, Executive Director Financial Services

​“I just want to say thanks so much again for your help. I know you were just doing your job, but this is literally a life changing opportunity for me. This has opened doors for me to provide more for my family. From the bottom of my heart, I truly appreciate you and everything you’ve done.”

Drew Crawford, Business Director Marine/Transportation

Drew Crawford, Business Director Marine/Transportation

​“I found Lisa friendly, attentive and very efficient. She kept me in the loop every step of the way, from client overview to interview and onboarding assistance. I would wholeheartedly recommend getting in contact with her if you are looking for a job change!”

Lisa Williams, Client Delivery Manager General Insurance

Lisa Williams, Client Delivery Manager General Insurance

​“I would like to provide a special thanks to Allison who supported the development of my career and found me a fantastic opportunity. Her communication was excellent and having spent 3 weeks in my new position, I am very pleased I engaged with her in securing this position. Having such a great experience with Allison, I will highly recommend your services to anyone in the industry who is looking for a new role”

Allison Marshall, Client Partnership Director General Insurance

Allison Marshall, Client Partnership Director General Insurance

​"Meena was absolutely excellent! Hopefully I don't have any need to use her services anytime soon, but if I did, I would contact her in a heartbeat. I would definitely recommend Meena to any friends or family who are looking to change jobs. She kept in touch regularly and provided me with plenty of advice before interviews.Meena is extremely efficient and supportive. She listened to my views on what kind of role/firm I was looking for. She organised 5+ interviews so quickly. She caught up with me after each interview and kept in touch during the periods where I was waiting to hear from the employers. Even if there was no update, Meena kept in touch to let me know she was chasing for responses.Before starting my new job, Meena kept in contact to make sure the whole onboarding process went smoothly and she checked in even after I started to make sure all was okay. Highly recommend. Thanks Meena!”

Meena Bahanda, Business Director and Head of Legal recruitment for Scotland

Meena Bahanda, Business Director and Head of Legal recruitment for Scotland

​“Meena is a first class consultant who gets to know what the client wants and matches them with the perfect job. I have recommended Meena to many colleagues over the years and will continue to do so. She has been fantastic and I wouldn’t trust another consultant as much as I trust Meena to find the correct role.”

Meena Bahanda, Business Director and Head of Legal recruitment for Scotland

Meena Bahanda, Business Director and Head of Legal recruitment for Scotland

“I couldn't recommend Ashlea enough, from the start of the recruitment process to the end she has been amazing. She is not only professional but very personable and makes what can be a daunting decision much easier.I really don't know how Ashlea has the time to offer such a personalised experience, throughout the process I felt I was the only person she was looking after. Even when I had accepted the role she was still in contact to ensure everything went smoothly, she is really by your side from start to finish to ensure the decision you make is what is best for you.Can't thank Ashlea enough, she is a true expert in her field, and is a pleasure to deal with.”

Ashlea Walton, Client Director Financial Services

Ashlea Walton, Client Director Financial Services

"I cannot rate Ashlea highly enough and would definitely recommend her to anyone thinking about their career options. Her knowledge of the employee benefits industry, being able to match candidates to the needs of her clients, and her ability to understand what you are looking for is second to none. The support I received from Ashlea during the interview and recruitment process was fantastic, I honestly felt like I was the only candidate that she was dealing with and nothing was too much trouble for her”

Ashlea Walton, Client Director Financial Services

Ashlea Walton, Client Director Financial Services

​“From the minute I started to look into the next step of my career, Ashlea has been fab in terms of listening to what I wanted to explore, was very supportive and created opportunities for me. She has helped me gain my preferred role. Throughout the process, Ashlea kept me updated and always responded quickly. She was open with all the feedback and is very passionate about helping her candidates. Also, ensuring a good client/ candidate match. She’s definitely a recruiter who is on your side!”

Ashlea Walton, Client Director Financial Services

Ashlea Walton, Client Director Financial Services

​“Ashlea provided me with the most support in identifying, preparing for and transitioning to a new role, I have ever had. I would always recommend Ashlea to anyone looking for a new role”

Ashlea Walton, Client Director Financial Services

Ashlea Walton, Client Director Financial Services

​“Ashlea has amazing knowledge and insight of the employee benefits industry. Ashlea provides practical and realistic advice and is extremely proactive in the way she works. Throughout the whole process Ashlea was reassuring, had my best interests at heart and looked after me as a candidate, more than I have ever experienced with other recruiters”

Ashlea Walton, Client Director Financial Services

Ashlea Walton, Client Director Financial Services

​“Thank you for all your help, Louise! Must say I’m very impressed with you and the way you have been so on the ball and efficient. I have registered with a few recruitment services and not one of them got back to me after my initial contact, but you have been amazing!”

Louise Bibb, Regional Manager Financial Services

Louise Bibb, Regional Manager Financial Services

​“Lynn was amazing and had me set up with interviews within a day or two. I wouldn’t have managed this myself and I am so very grateful for all of her help and support during this process.”

Lynn Wilson, Senior Consultant Financial Services

Lynn Wilson, Senior Consultant Financial Services

​“Alex was amazing from the get-go, she was really friendly and helpful and managed to secure me a few offers - all different, which was good as it gave me options. In the end, I went to Verlingue who have been great so far. I would highly recommend any of my friends to speak to Alex in the future, she was just amazing from start to finish and even took the time to see how I was settling in. Thanks again Alex."

Alex Callinan, Managing Consultant General Insurance

Alex Callinan, Managing Consultant General Insurance

​"Rhys is highly knowledgeable about the legal industry and goes the extra mile to ensure both the candidate and employer are the right fit. At all stages of the recruitment process, Rhys set himself aside from other recruiters through his great communication skills, connections with firms, and hard work. These qualities are highly appreciated in what can be a stressful time for the candidate. I highly recommend other legal professionals to use Rhys when they want to find a job, either inside or outside of London."

Rhys Elliott, Senior Consultant Legal Private Practice

Rhys Elliott, Senior Consultant Legal Private Practice

"​Ashlea spent three years trying to contact me - that is tenacity!! It paid off because when I was ready to leave my job her name was very familiar to me, so I was happy to have a chat. She does her homework and does not try to fit a round circle into a square hole. She actually takes time and care in selecting the right candidates for the roles she has and therefore both parties are happy with the outcome. She was incredibly professional and responsive making sure that the interview and enrolment process was moving forwards quickly. She builds rapport easily and consequently, I find her very easy to talk to. Would highly recommend. Thank you Ashlea - I am happy to be working again!"

Ashlea Walton, Client Director Financial Services

Ashlea Walton, Client Director Financial Services

​"Rhys has a thorough understanding of the legal market and provided invaluable assistance during my job search. I really enjoyed working with Rhys and would highly recommend him to anyone looking for a new legal role.”

Rhys Elliott, Senior Consultant Legal Private Practice

Rhys Elliott, Senior Consultant Legal Private Practice

​“As a need arose within Piiq Risk Partners to appoint an Aviation Broker in Chicago, we instructed Drew to help us find a suitable individual who would not just suit the role specification, but would fit into the culture within our business.We found Drew to be highly professional, he knew his market very well, despite being based in the UK. He identified a number of impressive candidates and we have since made an appointment on an individual who ticked all the boxes.”Kevin Wagner, Partner, Piiq Risk Partners

Drew Crawford, Business Director Marine/Transportation

Drew Crawford, Business Director Marine/Transportation

​"I am pleased to be able to say Ashlea sourced, recommended and ultimately helped me to secure a superb position last year. She works extremely hard for her candidates and is in constant contact throughout the whole process.Subsequently she has continued to help us with new and vacant positions, counselling on the market and best approach for success.I have no hesitation in recommending Ashlea, whether you are looking for a position, or a business that needs one filled."

Ashlea Walton, Client Director Financial Services

Ashlea Walton, Client Director Financial Services

​"I worked with Ashlea when looking for a new position. I found Ashlea to be very proactive and was able to source many opportunities for me, with a variety of different companies.It took a lot of the pain away from looking for a new position, a lot of recruiters will offer you one opportunity and that will be it, whereas with Ashlea, she was able to offer me a variety of different companies and had a point of contact with the majority of the companies I was interested in working for.She is very down to earth, very relaxed and takes a genuine interest in getting to know the candidates. I would strongly recommend anyone to work with Ashlea if they are looking for alternative employment."

Ashlea Walton, Client Director Financial Services

Ashlea Walton, Client Director Financial Services

​"Ridiculously intuitive, Lisa understood what I was looking for in a role and employer and has always worked with me to find the best fit for me.Lisa gets an understanding of who you are and what you are looking for and has never just treated me like a candidate and wants to ensure you find the right fit.Whilst I hope to have found my forever home, I would recommend working with Lisa to find yours. She listens and hears more than you say.Thank you Lisa.”

Lisa Williams, Client Delivery Manager General Insurance

Lisa Williams, Client Delivery Manager General Insurance

​"I can't thank Alison MacMillan enough for her dedication and professionalism in helping me to secure a fantastic new role with one of the top companies in the UK. Friendly and approachable, she has been extremely supportive throughout the whole journey.She is extremely proactive, knowledgeable, polite, and supportive. She has a genuinely positive, can-do attitude and worked with me to better understand the roles that I was genuinely interested in - rather than blindly sending lists of unsuitable vacancies. Highly recommend."

Alison MacMillan, Executive Director Financial Services

Alison MacMillan, Executive Director Financial Services

​"I have worked in partnership with IDEX frequently over the last 15 years and they have always delivered. In a recent recruitment project, Lisa took the time to properly understand the brief both in terms of the skill set required but more importantly understanding the ‘fit’ of the candidates to the organisation and culture that the roles require.She displayed a methodical and organised approach and always kept me appraised of progress; both good and the bad, that helped us adapt to the demands of a very challenging environment, where there is strong competition for great talent. IDEX quickly and efficiently narrow down to a shortlist of suitable candidates, of which I am delighted to say has contributed to the delivery of recruiting a great fit to some highly talented teams over the years. I have always been satisfied with both the process and the end result! Thank you IDEX and long may it continue.”

Lisa Williams, Client Delivery Manager General Insurance

Lisa Williams, Client Delivery Manager General Insurance

​"I can't thank Alex enough for the support and encouragement he gave me to secure my new job role. He really listened to what I was looking for, matched me with a great opportunity, and coached me throughout the application/interview process. Alex is professional yet approachable and would highly recommend him to anyone looking for work in Financial Services."

Alex Merrick, Business Manager Financial Services

Alex Merrick, Business Manager Financial Services

"​Rhys was brilliant. He was efficient and knowledgeable and by far the best Recruiter I have ever encountered. He listened to what I wanted and my experience and secured interviews with firms that fit my wants. He never distributed my CV to thoughtless firms and he seemed to genuinely care for my new role hunting. I couldn’t recommend Rhys more if I tried. I hope I never have to use him again, but if I do, I wouldn’t think twice."

Rhys Elliott, Senior Consultant Legal Private Practice

Rhys Elliott, Senior Consultant Legal Private Practice

​"Alex invested a great amount of time in getting to know me and helping me find a suitable role.Throughout the process, Alex remained in regular contact, and I valued having somebody I could talk to about the anxieties that you might typically face when considering a big move.Thanks to Alex, I've found the perfect role with an excellent company and look forward to getting my feet firmly under the table."

Alex Merrick, Business Manager Financial Services

Alex Merrick, Business Manager Financial Services

"​Louise, and the wider team at IDEX, has and continues to be a great partner for Amber River. Louise has gone to great lengths, building key relationships not only with our Central HR Team but also with each of our individual businesses, providing tailored, knowledgeable guidance and support. I know I don't even need to be involved in conversations between Louise and our hiring managers, I'm confident in both her abilities in recruiting within financial services but also her stakeholder management. We have only had great feedback and praise for Louise and the rest of the Team at IDEX and will continue to partner with them."

Louise Bibb, Regional Manager Financial Services

Louise Bibb, Regional Manager Financial Services

​"There is one word that best describes Lisa and that is Amazing! Her passion and enthusiasm are infectious and Lisa really does show that she is interested in the best possible outcome for her clients. Lisa is an absolute credit to her company and her clients and I am extremely pleased to have worked with Lisa, which resulted in me finding my dream job!Lisa is engaging and supportive and really takes time to understand what is needed to get the right match for the candidate and the company. The whole process was great and this is down to Lisa's commitment to offering a great service.I know Lisa worked very hard for me and did a great job in updating and supporting me through the process, I really am forever grateful for her support and I would recommend Lisa to everyone over and over as she really is a superstar!"

Lisa Williams, Client Delivery Manager General Insurance

Lisa Williams, Client Delivery Manager General Insurance

"​James Salmon was absolutely fantastic from start to finish. He took the time to listen thoroughly at the start of the process, advising which potential placements were more likely to meet my requirements. He kept me well informed with any progress and I had excellent pre-interview discussions and advice. James always followed up with me after an interview both before and after speaking to the interviewer. I am incredibly grateful for his service, it has made a daunting process far more manageable, and should I decide to move on in the future he'll be the first person I call!"

James Salmon, Business Manager Financial Services

James Salmon, Business Manager Financial Services

​"Ashlea helped me to find my current role with Towergate and was a pleasure to deal with throughout the process. She works with candidates to identify the right fit and keeps in touch with regular updates. Her focus is on building relationships rather than just placing a candidate. I would (and have) whole-heartedly recommend partnering with Ashlea."

Ashlea Walton, Client Director Financial Services

Ashlea Walton, Client Director Financial Services

"Earlier this year I had the pleasure of dealing with Allison Marshall from IDEX Consulting with regard to a new opportunity/role.I had previously worked for a specialist insurer for 20 years, so this was always going to be an extraordinarily difficult and somewhat brave move for me.Allison was absolutely fantastic in supporting me throughout the process. I cannot express just how brilliant Alison has been both in presenting the opportunity, supporting me through the recruitment process, and indeed afterward.I am pleased to report I am doing really well in my new job and the opportunity was everything Allison said it would be. I am absolutely confident in the decision made and I would like to express my sincere thanks to Allison and the IDEX team for their professionalism and support throughout."

Allison Marshall, Client Partnership Director General Insurance

Allison Marshall, Client Partnership Director General Insurance

​"I have worked with Ian for a good part of 2022 on a collaborative project to recruit high quality candidates for vacancies at NIG. I value the pace at which Ian works, as we both recognise that this is important within the current climate and there is no room for unnecessary delays. Ian is hungry for business, seeks to genuinely understand the role he is looking to place a candidate into, and is honest when he feels someone may not be the right fit. All qualities of a successful recruitment partner. I wouldn’t hesitate to work with Ian again on a similar project, or to recommend him to anyone else."

Ian Kennelly, Regional Manager General Insurance

Ian Kennelly, Regional Manager General Insurance

​"Both Jayne and Lisa were fabulous, they were clear and supportive all the way through, and helped me negotiate through a very new experience. I had been in my previous company for 23 years so it was a daunting experience to look elsewhere and take that lunge. Jayne and Lisa were both knowledgeable and really considerate of how I felt through the whole process. Making it simple and as stress free as possible. I couldn't compliment them both anymore and have already recommended them to friends and colleagues as people to go to if they decide to move."

Lisa Williams, Client Delivery Manager General Insurance

Lisa Williams, Client Delivery Manager General Insurance

"​The whole process was brilliant with a few potential opportunities presented to me. I hadn’t interviewed for 6 years so I felt a bit out of practice but James helped my confidence to not only complete but enjoy the interview process. I received great guidance for the assessment center day on how to and how not to come across and the type of questions I should ask and be asked."

James Salmon, Business Manager Financial Services

James Salmon, Business Manager Financial Services

"​Michelle is my go-to recruiter, she delivers honest and clear advice on candidates. Her approach is one that works for us and I have been lucky to have her recruiting for my team over the past 5 years, she recruits my team and as we grow, she will continue to do so for us and the wider business. She is an absolute star and we have consistently turned down any approaches from other recruiters because her practical, professional, and personal approach is unrivaled. Also, she absolutely makes me laugh!"

Michelle Paish, Business Manager General Insurance

Michelle Paish, Business Manager General Insurance

​"Ashlea recently placed me for a role within the Employee Benefits industry and I cannot speak highly enough of how helpful Ashlea has been throughout the process. She really took the time to understand what role would be best for me based on my experience and always acted in my best interests which was a refreshing approach in a competitive industry. From start to finish she checked in with me to keep me updated at all stages and ensured that I was fully prepared for my interview. Certainly the best I have worked with to date and would highly recommend to anyone within the Employee Benefits industry that is looking for a new role."

Ashlea Walton, Client Director Financial Services

Ashlea Walton, Client Director Financial Services

​"The experience was very positive, never an easy decision to change roles/firm but, I was able to make informed decisions because of the support Louise showed me throughout, thanks again IDEX!"

Louise Bibb, Regional Manager Financial Services

Louise Bibb, Regional Manager Financial Services

"​Alex has been fantastic throughout the whole recruitment process. He has supported me at every step and was more than happy to pick up the phone and discuss any questions I had and offer his expertise on numerous occasions. He is a very experienced recruiter and this comes across in his understanding of the industry. His explanation of the role was very accurate and was exactly what I was looking for. He made sure that the role was going to be suitable for me by asking relevant questions and really listening to what was important to me and for my career. I found this a refreshing approach and I couldn't be happier with the outcome. I would highly recommend Alex for anyone looking to progress their career in financial services."

Alex Merrick, Business Manager Financial Services

Alex Merrick, Business Manager Financial Services

​“A few months ago, we recognised the need for a Marine business development manager for the USA, recruiting and retaining producers for our business, and we set Drew the task of finding the right individual.In no time at all, Drew presented us with 7 high quality candidates, all of whom would have done justice to the role.During the process, it became clear that the position was really a 2 person role and Drew quickly adapted to the new circumstances. This did mean that one of the positions would not be quite as attractive to the candidates, but Drew quickly understood what needed to be done and in no time we had interviewed and recruited the people we needed.Drew’s work didn’t stop there, however. With all offers of employment come questions, obstacles and, inevitably with this calibre of candidate, counter offers and alternative persuasions. Drew dealt with all this for us and has now delivered 2 high quality individuals who will be committed to our business.We can’t speak highly enough of Drew.”

Drew Crawford, Business Director Marine/Transportation

Drew Crawford, Business Director Marine/Transportation

"​Alex approached me about a fantastic opportunity to further my career - I cannot recommend him strongly enough very professional and also personally caring, no hard sell - if he says he’ll call you back, he does! If you’re thinking of changing jobs, you could do a lot worse than speak to Alex."

Alex Merrick, Business Manager Financial Services

Alex Merrick, Business Manager Financial Services

​"Meena has recently assisted me in finding my current role. Her knowledge and professionalism are exceptional, not to mention her invaluable support and sound advice in every stage of the process. I cannot recommend Meena enough."

Meena Bahanda, Business Director and Head of Legal recruitment for Scotland

Meena Bahanda, Business Director and Head of Legal recruitment for Scotland

"​Working with Alex has made me see the value in working with a recruiter. He not only showed me a great opportunity but also helped me understand more about the role and the company. He clearly knew his client very well and kept me updated regularly on what to expect and next steps throughout. I would not hesitate to recommend working with Alex and definitely worth at least having a conversation with him."

Alex Merrick, Business Manager Financial Services

Alex Merrick, Business Manager Financial Services

​"Meena helped place me in my current role in 2021. The service she provided was professional and personal from start to finish. I felt that she really understood what I was looking for. The after care service was also appreciated; we're still in touch and I was so grateful for her support while I was starting in the new role. I would recommend her without a doubt."

Meena Bahanda, Business Director and Head of Legal recruitment for Scotland

Meena Bahanda, Business Director and Head of Legal recruitment for Scotland

​"Louise is extremely delivery focussed and committed to delivering a great service. Feedback from the businesses that Louise has worked with has been really positive!Louise has been very good at managing our expectations on the market and the need to focus on our offer – package, hybrid working, commitment to development & growth – and the candidate packs have been well received in the business."

Louise Bibb, Regional Manager Financial Services

Louise Bibb, Regional Manager Financial Services

​“I have had the pleasure of working and forging a healthy working relationship with Adam. I am in a rush for talent, but not for the sake of it, and it's been imperative that the candidates presented are put through a strong three stage due diligence process. Out of the four candidates presented for one role, we had offer letters to three, and one other strong candidate's salary request proved to be a deal breaker. The market Adam operates within is vicious; the war on retention of talent meant candidates rescinded on their words, despite Adam going through a vigorous validation process."

Adam Burns, Client Director General Insurance

Adam Burns, Client Director General Insurance

"​It has been an absolute pleasure working with Matt. From the outset, he listened attentively to my personal and professional goals and took the time to understand what I was looking to achieve in my career, my timescales and the type of company I wanted to be a part of. I was extremely conscious of maintaining confidentiality and Matt understood my concerns and was supportive, which was very important to me. He remained on hand throughout the entire process and I felt he not only had my best interests at play but gave me fantastic, impartial advice. His employee – employer matchmaking expertise is second to none and this has been evident with feedback internally. I wouldn’t work with anybody else. I am very thankful I chose Matt with my career move and wouldn’t hesitate to recommend him."

Matt Green, CEO IDEX

Matt Green, CEO IDEX

​"Well first and foremost, for me, was the ease and simplicity of the whole recruitment process. To which I would again take this opportunity to thank you for. From initial direct approach and to the job offer, you have provided invaluable help & support, even when I thought I had messed up the second interview. I am struggling to find any areas that could have been improved upon. I even appreciate the joke when you called with the job offer and I’m glad that you felt we had built up a relationship where you felt comfortable in pulling my leg (it would probably be something I would have done as well)."

Alex Callinan, Managing Consultant General Insurance

Alex Callinan, Managing Consultant General Insurance

​"I would like to thank Louise for the support that she provided to me whilst seeking alternative roles in Financial Services. Louise took time to understand why my previous role had not turned out as expected, what went well and importantly what did not go so well. Time was taken to understand the key elements to any new role, focusing on my main requirements. Time was taken to understand my skills and preferences in identifying roles that would be of interest. Her availability and communication during the process was faultless. Louise knew that it was not just about the salary, but the company, its culture and remuneration was not the main objective. I would have no hesitation in recommending Louise to the many colleagues I have built up during 30 years in financial services."

Louise Bibb, Regional Manager Financial Services

Louise Bibb, Regional Manager Financial Services

"​I have worked with Ian for a number of years now and he is my ‘go to’ person for recruitments needs from junior, entry-level, right through to leadership roles. I find him to be friendly, personable and a great communicator and is a pleasure to work with. When recruiting, it is key to me that I work with someone who communicates regularly, understands the role requirements and also the culture of the company, along with the team dynamics. This is exactly my experience of working with Ian as he consistently identifies candidates that meet the criteria. Not only does Ian understand the demands and needs of our company but he has a strong understanding of the Insurance market and the challenges posed in recent times across UK Regions and London market. All of the candidates onboarded through Ian have been retained in permanent roles with a couple being fast tracked into more senior roles which is a testament to the quality overall and the ‘fit’ of the candidates introduced."

Ian Kennelly, Regional Manager General Insurance

Ian Kennelly, Regional Manager General Insurance

​"Alison kept looking when other recruiters stopped. In this day and age of spam recruitment messages and never ending applications the only person you need is Alison at IDEX. After spending time carefully listening to my requirements and noting down my personal circumstances she endlessly searched and never gave up until she delivered on the job I was looking for. After attempting to use many agencies on LinkedIn I'd all but given up on moving roles until Alison got involved. Now I'm in the job I've been after for years and have no need to speak to recruiters again! I cannot recommend Alison enough."

Alison MacMillan, Executive Director Financial Services

Alison MacMillan, Executive Director Financial Services

​"I would highly recommend using Alison if you are looking for a new role! She helped me find my current position and couldn’t have been more helpful. We had spoken on the phone and Alison really took the time to listen and hear me out. I felt that Alison took into consideration everything I had said and found me the perfect role. I was given interview techniques and advice and found her services invaluable. Alison checked in with me before my interview and also on my first few weeks in my new role. My current role is exactly what I had been looking for and I am grateful to Alison for finding me this position."

Alison MacMillan, Executive Director Financial Services

Alison MacMillan, Executive Director Financial Services

​"Whilst working with Alex, she has shown professionalism as well as a passion for not only SJL’s needs but also for the candidate’s best interests. Whilst providing quality candidates who are of relevance, she has communicated with us at every step of the process ensuring all parties are comfortable and informed. It has been a pleasure to work with IDEX and Alex and I look forward to continuing to work together in future. "

Rob McKechnie

Rob McKechnie

​"I dealt with IDEX Consulting when recruiting a new member for our support team. I was really pleased with the help and advice they provided which resulted in us securing a new member of staff. I was particularly pleased, and grateful, that IDEX listened to my requirements and responded with appropriate candidates, this made the process a lot easier. Thanks IDEX, I look forward to working with you again in the future."

Doug Pritchard, owner PFP Wealth Planning

Doug Pritchard, owner PFP Wealth Planning

"​Emma made a very daunting, complicated process a smooth and effortless one. Emma was always easily contactable outside of office hours and a pleasure to deal with. She fully understood and appreciated what I wanted in my career and acted in my best interests at all times. I would thoroughly recommend Emma to anyone looking change roles."

Emma Delli-Bovi, Business Director Legal Private Practice

Emma Delli-Bovi, Business Director Legal Private Practice

​"Since her initial contact with us last year, Emma has very quickly become one of our top recruitment partners on the PSL by consistently providing us with top quality matches, across all of our departments. She has taken the time to get to know each of our areas and as a result is able to work with very little instruction and think outside the box when need be. She is just the right balance of friendly and professional. Truly a pleasure to work with."

Emma Delli-Bovi, Business Director Legal Private Practice

Emma Delli-Bovi, Business Director Legal Private Practice

"​Emma helped to guide me through a relocation to a new city. She had a number of contacts which opened up some unadvertised roles for me to apply for. She really listened to and provided advice on my concerns, and was never pushy which I really appreciated. She had a friendly and positive approach which also took a lot of the stress out of the process!"

Emma Delli-Bovi, Business Director Legal Private Practice

Emma Delli-Bovi, Business Director Legal Private Practice

​"I was exceptionally fortunate to have Jonathan as my recruiter in my recent experience relocating back to the Middle East. Jonathan was professional and most importantly very responsive. He kept me informed of developments regarding applications and interviews as soon as they occurred. This meant updating me via text, phone call or email nearly every day. Jonathan took the time to understand my career objectives, the type of firm I wanted to work for, the work I was keen to continue doing and the location I wanted to live in. By taking the time to understand my objectives Jonathan put me forward for positions that were most suitable. It was clear that Jonathan had existing relationships with Partners in high calibre firms and understood their needs as well. Jonathan therefore was uniquely aware of positions and opportunities. Jonathan was supportive and encouraging during the interview process and subsequent negotiations. I am now happy in my new position which I feel is a good fit for me both personally and professionally. I can highly recommend Jonathan to both clients and candidates as a leader in the region for recruitment."

Jonathan Turner, Executive Director Legal Private Practice

Jonathan Turner, Executive Director Legal Private Practice

​"Jonathan has assisted us with the selection of candidates for a number of our more challenging roles and I have always found him to be highly customer centric. He is very diligent in his approach and is able to provide us with high calibre candidates quickly which helps us minimise the downtime we experience as a result of any turnover or growth. I would have no hesitation in recommending Jonathan to others who require quality recruitment support."

Jonathan Turner, Executive Director Legal Private Practice

Jonathan Turner, Executive Director Legal Private Practice

​"Jonathan is a consummate professional. He knows the Middle East market inside out and everybody involved in it. Jonathan's client care skills are second to none. He always made himself available for a conversation and happy to offer independent advice and tips about living in Dubai despite it not having any direct benefit to himself. Jonathan will be the first person I get in touch with should I look for a new challenge and he is my recommendation to anyone else looking for the next step up in their career."

Barrister and Senior Associate

Barrister and Senior Associate

"​From start to finish my experience of working with Emma was first class. She was given a difficult task, that many other recruitment consultants couldn’t help with, but by using her excellent recruitment skills and by paying attention to detail she found the right candidate to match the profile I was looking for. I would highly recommend Emma to anyone."

Emma Delli-Bovi, Business Director Legal Private Practice

Emma Delli-Bovi, Business Director Legal Private Practice

​"I contacted Jack to look at opportunities with local firms and he was fantastic exceptional from start to finish. He was proactive which is often not found with my recruitment agencies who just try and fill a job. Jack engaged me with several firms and kept close contact throughout. The icing on the cake was a good luck message on the day of my first new position. I'd highly recommend Jack to anyone seeking opportunities and also for any companies looking for suitable candidates. A little gem!”

Jack Lawlor, Business Manager

Jack Lawlor, Business Manager

​"I have been dealing with IDEX for the last few years and they are one of the best recruitment consultancies I have ever dealt with. In what is a very competitive and cut throat industry, IDEX's professionalism shines through. My consultant immediately understands what type of staff I require, and only sends me CVs for people who can fit the role. Allied to this, they work hard to keep me informed of progress and are very personable to deal with."

Managing Director

Managing Director

​"IDEX Consulting helped with my recruitment needs in finding key hires within the company. They were incredibly proactive in finding candidates and helping with the process from start to finish. The candidates were of high quality and everything is well prepared for interview with excellent feedback."

Kevin White

Kevin White

​"IDEX have worked as a supplier of the Brown Shipley Birmingham office and have successfully completed a number of key appointments for the business. I would have no hesitation in recommending IDEX as a specialist consultancy within Financial Services."

Head of Birmingham Office

Head of Birmingham Office

​"Working with IDEX was one of the most pleasurable experiences I have had whilst working with recruiters! From first contact until they successfully placed me into my new role, they constantly supported me in my application and provided me insightful and genuine feedback. They went above and beyond my expectations and what I have previously experienced from other recruiters and ensured that I was prepared for interviews and provided an approachable but professional service. The service is highly recommended to anyone looking for a recruiter who genuinely cares about your application.”

Corporate Broker

Corporate Broker

​"I’ve known Alex for a number of years and have always found her professional and knowledgeable. She has a huge amount of expertise in the local insurance market and, less commonly, in my specific area of business too. I’ve not known her to push opportunities for the sake of it and, as a case in point, the role she brought to me was ideal and something of genuine interest. I have now been in my current job 3 months and am thoroughly enjoying it – many thanks to Alex and IDEX. I now wouldn’t consider dealing with another recruitment firm and I would highly recommend Alex to all candidates.”

Alex Callinan, Managing Consultant General Insurance

Alex Callinan, Managing Consultant General Insurance

​"IDEX have a personable yet professional approach to representing their clients and sourcing opportunities which match their skills, knowledge and experience. They communicate well at all stages of the process and have a calm yet tenacious approach. A real pleasure to work with and a company I would recommend."

Corporate Account Manager

Corporate Account Manager

​"I have used IDEX Consulting now for 7 years, for all my recruitment needs. Most importantly, they take time to understand the role that you are trying to fill and also to get to know their clients. Therefore, when you receive a CV, you know that the candidate should be suitable for an interview. I will, on this basis, continue to use IDEX and would not hesitate to recommend their services."

Commercial Manager

Commercial Manager

"​Through IDEX, we have found the right people for the right position. They understand client requirements and the market place, which sets them apart from the opposition. IDEX have met all of my requirements and I see them as an important partner for our future development needs."

Mike Hawkes

Mike Hawkes

​"Tasker Insurance Group Limited have worked with IDEX Consulting for a number of key hires. Our business spans Lloyd's Broking, MGA and Retail Broking so it's important we work with consultants who understand the insurance intermediary sector. David Carr and his team have worked hard to understand our business model and this has enabled them to deliver quality candidates to us - a key advantage to our growing business."

CEO

CEO

​"IDEX have been a key partner for us as we pursue our strategy of building and developing our new “Trading” team in Birmingham. We have worked closely with the IDEX team to identify and recruit a large number of key individuals into our business. I have been impressed with the approach of the Senior IDEX team, their market knowledge and most importantly their ability to advise me of the best talent available in the current market. We have received an excellent service, cementing their strategic importance to our business"

Lee Anderson

Lee Anderson

​"Ian has supported me on a number of individual & bulk recruitments, taking the time to fully understand the role & my requirements. Ian has met some difficult deadlines & is consistently dependable and highly professional. Exceptional service at all times from Ian & the team at Idex."

Karen Rolph

Karen Rolph

​"David and his team at IDEX have been instrumental in assisting our growth here at REG over the past 6-12 months. When I joined the business our recruitment strategy was rather archaic and costly, having discussed with David our plans I am pleased to say that he and his team not only delivered on all of our assignments at the highest level, but also in a cost efficient way where we received excellent service and market leading, diverse candidates across all hires. I could not recommend IDEX enough as a Business Partner, after all a business needs to have talent attraction at the core of their strategy"

Paul Tasker

Paul Tasker

M&A INSIGHTS

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General Insurance newsletter Friday 17th October 2025

​​Insurance NewsHow will a bespoke regulation impact MGAs? - With 68% of brokers demanding bespoke MGA regulation and the market hitting $109 billion in premiums, change is coming. IDEX examines how new frameworks will reshape operations, partnerships, and compliance, and what MGAs must do now to prepare for transformation. (IDEX Consulting news, ''How will a bespoke regulation impact MGAs?')Unlocking AI's potential in insurance: Insights from experts - Getting started with AI doesn't have to be overwhelming. IDEX reveals the proven strategies successful insurers are using, from conducting business reviews to bringing teams along the journey. Discover the practical first steps that separate AI leaders from laggards. (IDEX Consulting news, 'Unlocking AI's potential in insurance: Insights from experts')How insurers and brokers are winning with predictive analytics - As competition intensifies, predictive analytics separates winners from followers in insurance. Our article reveals how brokers and insurers are transitioning from technology experiments to scalable solutions that address complex workflows, compliance demands, and customer expectations. Discover the strategies driving success. (IDEX Consulting news, 'How insurers and brokers are winning with predictive analytics')Why climate transparency matters more than ever for US insurers - 97% of insurers disclose climate strategies, yet only 29% provide measurable targets, a dangerous accountability gap as billion-dollar disasters multiply. IDEX examines why transparency without metrics leaves customers vulnerable and how leading insurers are bridging the widening protection gap before it's too late. (IDEX Consulting news, 'Why climate transparency matters more than ever for US insurers')The Insurance Development Forum announced the first close of its Infrastructure Resilience Development Fund at $340 million, managed by Global Infrastructure Partners (BlackRock), to finance resilient infrastructure across emerging markets—spanning water, waste, energy, transport, health, and digital—using blended senior/mezzanine debt with IFC participation and fundraising continuing into 2026. (Jonalyn Cueto, 17/10/2025, Insurance Business, 'IDF launches $340 million resilience fund for emerging markets')Former Aviva UK & Ireland CEO David Barral, 63, died after his Aston Martin crashed and caught fire in West Yorkshire; police have launched an investigation and appealed for witnesses, while tributes highlight his 2011–2015 leadership at Aviva and broader roles across financial services. (Matthew Sellers, 16/10/2025, Insurance Business, 'Former Aviva CEO David Barral dies in West Yorkshire crash')Marsh McLennan posted Q3 2025 revenue of $6.4B (+11% GAAP, +4% underlying) with adjusted operating income and EPS up 13% and 11% respectively, as it prepares to rebrand to Marsh by 2027 and launches a tech-and-data BCS unit to drive AI-enabled client outcomes. (Kenneth Araullo, 16/10/2025, Insurance Business, 'Marsh McLennan reports Q3 revenue growth as major rebrand looms')NARDAC expanded underwriting to include Construction All Risks cover for BESS projects—protecting against natural perils and hot-testing risks—while extending reach to Europe and Australia, with up to US$50m lead and US$20m for smaller deals backed by eight A-rated Lloyd’s syndicates. (Jonalyn Cueto, 16/10/2025, Insurance Business, 'Broker expands insurance capacity for growing BESS markets')PwC UK launched InsurStart, an accelerator connecting emerging insurers, MGAs, and early-stage carriers with PwC experts for regulatory, business planning, capital access, tech, and recruitment support, with applications open now and pitch sessions starting Dec 11 for the first cohort. (Jonalyn Cueto, 16/10/2025, Insurance Business, 'PwC unveils programme to back emerging underwriters')AXA Partners and insurtech bolttech formed a long-term partnership to scale embedded insurance across the EU, UK, and Switzerland—combining AXA’s B2B2C assistance lines with bolttech’s tech and device protection to open new cross-sell channels across telecom, finance, utilities, travel, OEM, and retail sectors. (Jonalyn Cueto, 16/10/2025, Insurance Business, 'AXA announces new partnership')Aviva will automatically extend BI indemnity periods to a minimum of 24 months at no extra cost for eligible SME policies quoted/renewed via FastTrade—uplifting sums insured accordingly—to tackle underinsurance amid evidence that real recovery from major incidents often exceeds 12 months. (Kenneth Araullo, 15/10/2025, Insurance Business, 'Aviva extends BI cover for SMEs amid underinsurance concerns')The NCSC’s Annual Review reports a surge to 204 nationally significant UK cyberattacks (up from 89), with 18 highly significant incidents and 429 total—driven by APTs—prompting government outreach to FTSE350 leaders and industry calls for proactive, rehearsed incident readiness alongside prevention. (Kenneth Araullo, 15/10/2025, Insurance Business, 'Record spike in major UK cyberattacks puts businesses on alert – NCSC')Moody’s Ratings maintains a stable outlook for UK life and P&C insurers into 2025–26, citing resilient revenues supported by pensions (BPAs) and mandatory P&C demand, high rates bolstering investment income, robust capital, and rebuilding reserves—though P&C pricing has peaked, motor remains pressured, nat-cat and reinsurance costs are elevated, and further solvency gains are unlikely. (Kenneth Araullo, 15/10/2025, Insurance Business, 'UK insurance sector outlook stable as Moody’s sees resilient revenues')Aviva launched Aviva Risk Training Solutions (ARTS), a mobile-first digital platform built with SafetyCulture that gives commercial clients free, expert-led microlearning based on 250+ loss prevention standards, with 25 courses live and 50+ coming, covering risks like flood, cyber, Li-ion batteries, and sustainability; further rollouts are planned globally. (Jonalyn Cueto, 15/10/2025, Insurance Business, 'Aviva launches digital training platform')Marsh McLennan will rebrand to Marsh starting January 2026 and has created a Business and Client Services (BCS) unit to centralise tech, data, AI, analytics, and operations under CIOO Paul Beswick; businesses will transition to the Marsh brand by 2027, with Guy Carpenter becoming Marsh Re and the ticker changing to MRSH. (Kenneth Araullo, 14/10/2025, Insurance Business, 'Marsh McLennan to rebrand as Marsh, launches new BCS unit')​Mergers and AcquisitionsSpecialist Risk Group acquired Health Partners Europe and SEMPRIS to expand its elite sports offering, adding specialist healthcare schemes, indemnity insurance for sports medics, and the Formis athlete management system, while retaining investment in tech and service to broaden high-performance sector access. (Jonalyn Cueto, 17/10/2025, Insurance Business, 'Specialist Risk Group secures latest deal')In further news...Specialist Risk Group acquired a Lockton Wholesale team led by Shelley Wright, integrating with Miles Smith to enhance SRG’s London Market wholesale proposition across property, casualty, and financial lines, aligning with its strategy to build a leading independent wholesale platform for UK brokers. (Jonalyn Cueto, 15/10/2025, Insurance Business, 'SRG announces acquisition of Lockton Wholesale team')Movers​Howden appointed Susan Panuccio as Group CFO effective Jan 6, 2026; she will join the Howden Group board. Bringing 30+ years’ global finance experience, including 20+ at News Corp (eight years as CFO), Panuccio has led digital transformation and growth across markets. (Jonalyn Cueto, 15/10/2025, Insurance Business, 'Insurance moves: Howden, CILA, and Duck Creek')The Chartered Institute of Loss Adjusters (CILA) has appointed Hobbs as Qualifications Manager to drive its education and governance reforms. Formerly Head of Curriculum Strategy at the International Board for IT Governance Qualifications, he oversaw 30+ qualifications and 10,000 exams annually. His hire supports CILA’s push to broaden membership and modernise its qualifications framework. (Jonalyn Cueto, 15/10/2025, Insurance Business, 'Insurance moves: Howden, CILA, and Duck Creek')Zurich appointed Terry Powell as Group CTO and Cristina Ghetti as Group Head of Digital Employee Experience (effective Oct 20), reporting to Ericson Chan. Powell previously led IT transformation and cloud at ANZ, drove AI/digital and global IT centralisation at Domino’s, and ran insurance tech at Suncorp. Ghetti led large-scale AI rollout at Nestlé and delivered a digital roadmap and post-merger IT integration at Coca-Cola European Partners. Powell will drive tech strategy and AI-led resilience; Ghetti will lead AI upskilling and productivity. (Kenneth Araullo, 14/10/2025, Insurance Business, 'Insurance moves: Allianz UK, Zurich Insurance, HDI Global')Allianz UK appointed Mansoor Reehana as Head of Artificial Intelligence, a new role overseeing AI strategy, architecture, and product delivery across the central data team. He will align AI with business goals, scale enterprise ML platforms, drive cross-functional collaboration, and ensure ethical deployment. Reehana joined Allianz in May 2023 as Data Science Manager, leading AI/ML portfolios, platform design/migration, and generative AI implementation. Previously, he worked at EY’s AI Center of Excellence and Crawford & Company, leading global data transformation. (Kenneth Araullo, 14/10/2025, Insurance Business, 'Insurance moves: Allianz UK, Zurich Insurance, HDI Global')HDI Global appointed Georgina Smart as Head of Global Risk Bloodstock & Equine, effective Oct 15. Based in London, she will lead underwriting and distribution strategy across international markets and the US. Smart previously held senior equine underwriting roles at Ashby Underwriting, Tokio Marine Kiln (Head of Equine), and Catlin. HDI’s UK & Ireland bloodstock team continues under Cathy Olive. (Kenneth Araullo, 14/10/2025, Insurance Business, 'Insurance moves: Allianz UK, Zurich Insurance, HDI Global')Miller appointed David Robinson as CEO of its MGA division and Neil Ross as Chief Underwriting Officer to drive specialty underwriting growth. Robinson is the former CEO of Optio Group and ex-Chubb/ACE Regional President for UK & Ireland; Ross joins from AXIS Capital, bringing deep experience across liability, cyber, and property, including digital underwriting initiatives. (Kenneth Araullo, 14/10/2025, Insurance Business, 'Miller names CEO for MGA division')Nexus Underwriting expanded its trade credit operations into Italy, establishing a Milan-based team led by Country Manager Roberto Calabretti. As the only Lloyd’s coverholder for trade credit in Italy, Nexus will roll out existing products and new local solutions; Federica Paudice joins mid-October as Broker and Partner Manager. The move supports European growth across financial lines, legal protection, and cyber. (Jonalyn Cueto, 14/10/2025, Insurance Business, 'Nexus Underwriting expands trade credit operations into Italy')Markel named Tom Hillier as Chief Underwriting Officer and will move to five international businesses (APAC, Canada, Europe, London Market, UK) by end-2025. The London Market unit will consolidate marine & energy, PFR & cyber, and specialty. Hillier previously served as MD – Specialty at Brit Insurance and, after joining Markel in Dec 2023, launched and led Markel’s Specialty practice within International Wholesale in 2023. He brings 20+ years’ experience across P&C lines, focused on underwriting performance and governance. (Jonalyn Cueto, 13/10/2025, Insurance Business, 'Markel names Hillier as CUO, unveils new five-business international structure')Westfield Specialty International appointed Sarah McNally as Head of Distribution, reporting to CUO Jeremy Shallow. London-based, she’ll lead product distribution strategy and broker engagement to drive growth and strengthen cross-class relationships. McNally joins from Zurich Insurance, where she spent 10+ years managing client and broker relationships. (Rod Bolivar, 13/10/2025, Insurance Business, 'Insurance moves: Westfield Specialty, MNK International, Diesta, Optio, Aon, and QBE')MNK International appointed James Gorsuch as Associate Director of UK and international real estate. He will lead reinsurance and wholesale service delivery for clients, including fund and asset managers. Gorsuch previously held roles at Marsh, Lockton, and Inicio Risk Solutions; MNK says the hire strengthens its global real estate capabilities. (Rod Bolivar, 13/10/2025, Insurance Business, 'Insurance moves: Westfield Specialty, MNK International, Diesta, Optio, Aon, and QBE')Optio Group named Harald Teige Head of Coastal Marine at S Insurance AS (Oslo), reporting to CUO Morten F. Basthus. With 30+ years in marine insurance, Teige will help expand the marine portfolio across Nordic and European markets. (Rod Bolivar, 13/10/2025, Insurance Business, 'Insurance moves: Westfield Specialty, MNK International, Diesta, Optio, Aon, and QBE')Aon plc appointed Michelle Beverely as Chief Broking Officer for commercial risk and Lucy Gleeson as Head of Products and Facilities, both reporting to Rob Kemp, CEO of commercial risk UK. Beverely will lead broking strategy and insurer relationships; Gleeson (formerly Head of Structured Portfolio Solutions) will oversee product development and market facilities. Aon says the moves align broking with client needs and bolster leadership. (Rod Bolivar, 13/10/2025, Insurance Business, 'Insurance moves: Westfield Specialty, MNK International, Diesta, Optio, Aon, and QBE')QBE appointed Insaf Idelhaj as Senior Manager for cyber services and risk engineering in Paris. Idelhaj will support underwriters with cyber risk engineering and develop client-facing cyber services; QBE says her technical expertise strengthens its global cyber offerings. (Rod Bolivar, 13/10/2025, Insurance Business, 'Insurance moves: Westfield Specialty, MNK International, Diesta, Optio, Aon, and QBE')FERMA appointed Laurent Nihoul as CEO effective Dec 1, the first senior leader from the insurance/risk sector to hold the role. A former ArcelorMittal Group Head of Insurance with nearly 30 years’ experience, he’ll strengthen advocacy, deepen member engagement, and elevate the risk profession across Europe and globally. (Kenneth Araullo, 13/10/2025, Insurance Business, 'FERMA appoints Laurent Nihoul as CEO, marking insurance industry first')Brokerslink appointed four new regional managers: Enitan Solarin (Africa), Rodney Farah (Americas), Tushar Thakker (Asia-Pacific), and Lívia Bisoni (Europe), joining Tatiana Akl (Middle East). Each will lead steering teams to drive cross-border growth and knowledge sharing across the network, which spans 133 countries. CEO José Manuel Fonseca said their experience will fuel innovation and regional expansion. (Josh Recamara, 13/10/2025, Insurance Business, 'Insurance moves: Brokerslink, Fenchurch Law, Allianz Commercial, iFarm')Allianz Commercial appointed Christophe Zaniewski as Managing Director for France effective April 2026, succeeding Patrick Thiels, who becomes EMEA Chief Client Officer. Paris-based, Zaniewski will oversee mid-market, large corporate, and specialty lines, reinforcing Allianz’s commercial and specialty presence in France. He brings 25+ years’ experience, including executive roles at AIG in France, Belgium, and Luxembourg. (Josh Recamara, 13/10/2025, Insurance Business, 'Insurance moves: Brokerslink, Fenchurch Law, Allianz Commercial, iFarm')iFarm Underwriting (Rokstone) appointed James King to its underwriting team. Formerly at Geo Agriculture, he brings 13 years in farm and motor insurance and will support brokers across farm combined, farm focus, property owners, and farm motor. Head Lee Ellis said King’s expertise will bolster service and expand cross-class capacity. (Josh Recamara, 13/10/2025, Insurance Business, 'Insurance moves: Brokerslink, Fenchurch Law, Allianz Commercial, iFarm')​All information provided in this market digest has been gathered from Insurance Business and IDEX Consulting.

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General Insurance newsletter Friday 10th October 2025

​​Insurance NewsThe InsurTech paradox: opportunities for insurers - As the InsurTech market booms, with CAGR expected to reach $609.50 billion by 2034, there is a huge opportunity for insurers to re-evaluate product distribution. Our insights piece discusses which InsurTech segment insurers need to focus on to improve customer accessibility. (IDEX Consulting news, 'The InsurTech paradox: opportunities for insurers')New M&A sell side solutions offered by IDEX - Considering a sale but feel unprepared and unsure of the market opportunities? IDEX M&A are offering brokers and MGAs a completely new approach focused on a simple but effective 3 step plan. Get in touch for more info. (IDEX Consulting news, 'New M&A sell side solutions offered by IDEX')How to simplify your interview process - Businesses are quickly losing top prospective talent to competitors because of slow, inefficient and unnecessarily complex interview processes. Read our top tips on how to easily improve your interview strategy and avoid missing out on in-demand talent. (IDEX Consulting news, 'How to simplify your interview process')Looking for top US talent? - With established US market connectivity, our consultants working across the US insurance market have strong relationships with a highly skilled and specialised talent pool of professionals looking for their next opportunity. Learn more about our hiring solutions. (IDEX Consulting news, 'Looking for top US talent?')According to Ecclesiastical’s latest Broker Wellbeing Survey, UK broker stress is at a six-year high (47.5% high/very high), driven by workload, regulation, customer demands, and staff shortages, while most brokers feel equipped to manage mental health and report increased employer support (flexible work, counseling, training). (Jonalyn Cueto, 10/10/2025, Insurance Business, 'Broker stress hits six-year high')Gauntlet urges small and mid-sized directly authorised brokers—especially those under ~£1.5m premium income—struggling in a soft market to de-authorise and join its AR network for market access, reduced compliance/overheads, and growth via aggressive new-business focus, showcased at its conference alongside awards and record recruitment. (Jonalyn Cueto, 10/10/2025, Insurance Business, 'Gauntlet highlights pathway for struggling brokers')According to Circle Marine Insurance Services, UK specialty marine insurance faces softening rates from new entrants even as claims, reinsurance, and geopolitical risks rise—intensifying underwriting scrutiny and making price-first placements likely to leave clients exposed. (Bryony Garlick, 9/10/2025, Insurance Business, 'Softening rates and rising risks: Inside UK specialty marine insurance trends')Munich Re Specialty secured approval to offer commercial insurance in Germany, launching construction, property, renewable energy, and surety via a German MGA branch placing through Great Lakes Insurance SE, with a Frankfurt office planned and José David Jiménez García appointed managing director. (Kenneth Araullo, 9/10/2025, Insurance Business, 'Munich Re Specialty gains approval to launch commercial insurance in Germany')QBE warns ransomware will escalate as criminals exploit AI and cloud vulnerabilities—UK saw 49 major incidents over two years—with deepfakes rising, cloud alerts surging, and firms urged to strengthen identity controls, third‑party oversight, encryption, and continuous monitoring. (Josh Recamara, 9/10/2025, Insurance Business, 'Ransomware threats escalate as AI and cloud vulnerabilities grow, QBE warns')Blink Parametric’s Sid Mouncey says UK insurtech leadership is shifting from shiny tech to evidence-based, embedded solutions that integrate with regulation and deliver measurable outcomes—positioning brokers to win as parametric, Consumer Duty‑aligned products scale across distribution. (Bryony Garlick, 8/10/2025, Insurance Business, 'Innovation leadership rebooted in UK insurtech')CRIF research shows 84% of Britons expect fraud against banks and insurers to worsen by 2030—higher than major EU peers—with younger consumers both less concerned and more likely to be victims, prompting calls for stronger security, data governance, and cross‑sector collaboration. (Kenneth Araullo, 8/10/2025, Insurance Business, 'Britons expect surge in bank and insurance fraud by 2030 – CRIF')Willis reports the global mining insurance market is softening, with falling rates, expanded coverage and rising capacity driven by new entrants—though regulators, ESG, natural hazard and casualty pressures persist, requiring proactive, data‑led risk management and early insurer engagement. (Kenneth Araullo, 8/10/2025, Insurance Business, 'Global mining insurance market softens as rates drop and capacity grows – Willis')OneAdvent secured new Lloyd’s-backed capacity from Casper Specialty UK for its Financial Lines MGA, enabling measured expansion into the EU and emerging markets while reinforcing disciplined underwriting under Roberto Murru’s leadership, according to CEO Tim Quayle. (Josh Recamara, 8/10/2025, Insurance Business, 'OneAdvent secures new Lloyd's capacity to drive financial lines growth')Hazelton Mountford expanded its Worcester HQ by adding an extra floor to house its fast-growing property division, investing in talent and tech to boost efficiency and client service amid rising demand for specialist property cover. (Josh Recamara, 8/10/2025, Insurance Business, 'Hazelton Mountford expands Worcester headquarters')Fortegra secured a Lloyd’s underwriting box (Box 388), deepening its London Market integration to collaborate more closely with brokers and syndicates and expand specialty reach across the UK and Europe, per CEOs Rick Kahlbaugh and Mark Figes. (Josh Recamara, 8/10/2025, Insurance Business, 'Fortegra strengthens London market presence with Lloyd's underwriting box')HSB launched CyberPro for micro and small businesses in the UK and Ireland—combining cover for breaches, ransomware and system failures with a 24/7 incident‑response helpline—aimed at closing SMEs’ preparedness gap and available to e‑trade via Acturis and HSB Fast Track. (Josh Recamara, 8/10/2025, Insurance Business, 'HSB unveils cyber insurance solution for micro and small businesses in UK and Ireland')UK insurers are leading boardroom shifts toward tech expertise as AI adoption accelerates: 66% of new insurance directors have tech backgrounds (vs 52% across UK financial services; 35% Europe), with strong gains in gender diversity—per EY’s Boardroom Monitor and AI Confidence Pulse. (Josh Recamara, 7/10/2025, Insurance Business, 'Insurers lead UK push for tech expertise in boardrooms as AI adoption rises')Willis’ Cyber in Focus 2025 report finds a gap between board confidence and cyber realities: ransomware outages have a median 24-day duration with average losses of US$2.7 million; only 68% of boards tested response plans last year; vendor-related breaches account for nearly half of incidents—prompting calls for simulations, vendor analytics, and AI governance. (Kenneth Araullo, 6/10/2025, Insurance Business, 'Gaps apparent between boardroom perception and cyber reality – Willis')RSA and NIG have rebranded to Intact Insurance across the UK, Ireland and Europe, unifying operations under a single brand to support growth ambitions and strengthen commercial and specialty lines—leveraging a broad product set and global risk consulting network. (Josh Recamara, 6/10/2025, Insurance Business, 'RSA and NIG rebrand to Intact Insurance')LIIBA warns the $2.5 trillion global protection gap could widen without stronger backing for brokers, who are driving product innovation amid four risk trends: digital dependency, climate volatility, geopolitics, and intangible assets. Calls include regulatory sandboxes, modernised licensing, and dedicated innovation capital to unlock broker-led solutions. (Josh Recamara, 6/10/2025, Insurance Business, 'LIIBA warns failure to back brokers could widen $2.5 trillion protection gap')​Mergers and AcquisitionsTokio Marine plans to deploy over $10 billion from unwinding cross-shareholdings to accelerate overseas M&A, rebalancing profits beyond the US by targeting smaller personal-lines carriers and specialty expansion across North America, Latin America, Southeast Asia, and Australia. (Matthew Sellers, 9/10/2025, Insurance Business, 'This big insurer has $10 billion to spend on acquisitions')Movers​Liberty Specialty Markets has promoted Henry Nelson to Active Underwriter for Lloyd’s Syndicate 4472, expanding his UK & MENA CUO role; Nelson, who joined LSM in 2013, previously served as Chief of Staff, Head of Portfolio Management (London & Global Products), Marine Portfolio Manager, and Terrorism/War Underwriter, following earlier experience at Aon Crisis Management - part of a leadership transition ahead of Jane Warren’s planned retirement and ongoing regional restructuring. (Rod Bolivar, 10/10/2025, Insurance Business, 'Liberty Specialty Markets promotes Henry Nelson to active underwriter')AmTrust International has appointed Tony Scott as Head of AmTrust Specialty Limited Claims and Head of Claims for its specialty unit, tasking him with leading strategy, operations, and innovation across specialty claims; Scott brings 30+ years’ experience from HSBC, Canopius, and most recently Geo Underwriting. (Jonalyn Cueto, 10/10/2025, Insurance Business, 'Scott named head of claims for AmTrust Specialty')Blenheim Partnerships appointed Geoff Pryor-White to lead its new cyber unit, leveraging his three decades in cyber/tech E&O and Tarian founder experience to bolster specialist delegated authority growth and attract seasoned underwriting talent under CEO Peter Scales’ strategy. (Josh Recamara, 9/10/2025, Insurance Business, 'Insurance moves: Broadstone, MAXIS, Blenheim and SRG')Specialist Risk Group created a team in its International division to coordinate insurance placements for UK subsidiaries of overseas corporates—offering a single UK touchpoint aligned with parent programs and giving overseas brokers a clearer London Market route as part of SRG’s international growth strategy, per deputy CEO Lee Anderson. (Josh Recamara, 9/10/2025, Insurance Business, 'Insurance moves: Broadstone, MAXIS, Blenheim and SRG')Arch Insurance UK named Martin Cleary, Leeds Branch Manager, to lead a 15-person team, strengthen broker distribution, and advance North-East growth—bringing 30+ years’ experience from Bravo Network and Groupama under Regional Manager Janine Starkie’s strategy. (Josh Recamara, 8/10/2025, Insurance Business, 'Insurance moves: Arch, 4most and Acquis')Decus Insurance Brokers launched a new wholesale construction division, appointing industry veteran Steve Downing to lead it—leveraging his 30+ years’ construction insurance experience—to expand London/European specialty capabilities and target complex project risks as infrastructure investment and ESG demands rise. (Josh Recamara, 7/10/2025, Insurance Business, 'Decus Insurance launches construction division to strengthen specialty capabilities')Arch Insurance International appointed Miriam Reid as Head of Business Solutions, overseeing strategic operations, transformation, and organisational alignment; the London-based leader brings 20+ years’ experience from Beazley (Cyber Risks Chief of Staff/Head of Business Management) and AIG, reporting to COO Ketan Motwani to drive scalable, tech-enabled growth. (Kenneth Araullo, 6/10/2025, Insurance Business, 'Insurance moves: Arch Insurance, Westfield Specialty')Westfield Specialty International appointed Andrew Richardson as Head of Open Market Property in London, reporting to Richard Wood. With 30+ years’ experience (ex-Head of Commercial Lines at Faraday Underwriting), he’ll set portfolio strategy, maintain underwriting discipline, and work closely with clients and brokers to drive growth. (Kenneth Araullo, 6/10/2025, Insurance Business, 'Insurance moves: Arch Insurance, Westfield Specialty')Allianz Commercial appointed James Raven as UK Regional Head of Liability, succeeding Luke Baker - who earlier this year became Director UK Global and AGCS SE Branch Manager. London-based, Raven will steer large corporate liability strategy and profitability, bringing 25+ years’ corporate casualty experience as Allianz targets disciplined growth amid heightened claims pressures. (Josh Recamara, 6/10/2025, Insurance Business, 'Allianz Commercial names new UK regional head of liability')​All information provided in this market digest has been gathered from Insurance Business and IDEX Consulting.

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The InsurTech paradox: opportunities for insurers

While insurers focus heavily on AI chatbots and automating claims processes, research shows they could be overlooking a more significant opportunity, using digital platforms to access previously inaccessible customers. New digital platforms and distribution channels now make it possible for insurers to reach customers instantly with relevant products that offer coverage tailored to specific moments or events. The InsurTech market is projected to grow from $25.97 billion to $609.50 billion by 2034 (Precedence Research: Insurtech market size, share, and trends 2025 to 2034), representing a staggering 37.10% compound annual growth rate. In the UK specifically, the InsurTech market is expected to reach $49.51 billion in 2025 and grow at a CAGR of 8.52% to reach $74.41 billion by 2030 (Mordor Intelligence: UK InsurTech market size and share analysis). This isn't growth in traditional insurance sold slightly better. It's billions in new premium from micro-policies, embedded coverage, and on-demand insurance that were previously impossible to distribute economically. Previously, the administrative cost of selling and servicing these products exceeded the premium. Now, automation and embedded distribution have flipped the economics entirely.However, growth isn’t evenly distributed, the market is splitting into distinct lanes each with different economics, customers, and profit models. Some segments are growing at 15%, others at 40%. The companies winning are those picking the right lane, not just accelerating. The question isn't whether to adopt Insurtech, it's which segment insurers should focus on before their competitors do.The protection gapThe global protection gap is projected to reach $1.86 trillion in 2025 (PWC: Protection gap could reach US$1.86tn by 2025, with Asia-Pacific region accounting for almost half of all uninsured risk). That's nearly $2 trillion in insurable risk, which remains inaccessible through conventional distribution channels. This isn't a market failure, it's a distribution inefficiency masquerading as a product problem.The innovation needed isn't in creating better insurance products, it's ensuring customers are able to access adequate coverage precisely when they need it. Where smart money is movingThe embedded insurance market is projected to reach $210.90 billion with a CAGR of 35.14% (FinTech Global: What is embedded insurance 2.0?), which is faster growth than the broader InsurTech market, because embedded insurance solves distribution. When someone books a flight, rents a car, or buys a phone, they're already in a transaction mindset. Research shows that 70% of digital bank customers are interested in receiving insurance offers embedded within their banking services, compared to 44% of traditional bank customers (FinTech Global: What is embedded insurance 2.0?).For insurers and brokers in 2026, this creates three distinct opportunities:1. Partnership economics have flippedFive years ago, insurers paid FinTechs to distribute their products, but now the negotiating power has shifted, with established digital platforms actively seeking insurance partners to enhance their value proposition. The UK is widely recognised as a leading InsurTech market at the forefront of innovative developments including parametric insurance, making it a prime testing ground for these partnerships.2. Specialty lines are outpacing other areas Specialty lines, encompassing cyber, pet, marine, and travel insurance, are forecast to expand at a 19.34% CAGR through 2030 (Mordor Intelligence: UK InsurTech market size and share analysis), signalling faster growth than traditional property and casualty. In the UK, companies like Zego (commercial vehicle insurance), Marshmallow (motor insurance for diverse communities), and ManyPets are leading the charge. These products are perfectly suited for embedded distribution because they're event-driven and purchase-specific. 3. The broker model is being reinvented, not eliminatedContrary to popular belief, technology isn't replacing brokers, it's changing what they broker. Specialty brokers are described as "the connective tissue of the global insurance market" (Insurance Times: Briefing: Protection gap warning poses real questions for UKGI) and remain central to closing the innovation gap. The firms winning in 2026 will be those that use technology to access previously uneconomical market segments.The AI reality check AI and machine learning led the InsurTech technology segment in 2024 (Mordor Intelligence: UK InsurTech market size and share analysis), but not in the way most people may assume. The real value isn't in replacing underwriters, it's in making micro-decisions at scale.AI is transforming insurance viability by enabling models like parametric coverage, which were once only theoretical, to become economically viable through automatic, data-driven payout execution. AI hasn't changed the insurance model; it's made new models economically viable.Research shows that more InsurTech companies are looking to redefine insurance with autonomous AI agents by 2026 (FinTech Futures: Insurtech Global Strategic Business Analysis Report 2024). Focusing on enhancing systems that can assess risk, calculate premiums, and process claims for micro-policies that would have been unprofitable to administer manually.What this means for insurers and brokers The insurers and brokers winning in 2026 won't be those with the best AI or the most slickest apps, they'll be those who answered three questions correctly:Where are my customers already making decisions?Not where you wish they were shopping for insurance, but where they're actually spending time and money.What risks become insurable at scale?When administrative costs approach zero, products that seemed too small to matter suddenly represent billions in aggregate premium.Who do I need to partner with to ensure business growth?Experts predict the rate of M&A deals to increase across the insurance sector, along with increased momentum around open insurance. The winners will be those who think ahead and partner with a business who is able to introduce them to new opportunities and enable innovation. For insurers still focusing on building better comparison websites or optimising internal processes, 2026 could be challenging. For those reimagining distribution entirely, it will be transformational.The technology exists and the demand is proven. The real question will be whether insurers are positioned where the growth is happening, or where it used to be.For more information on this topic, or for support with your business growth needs don’t hesitate to contact one of our recruitment or M&A consultants. ​Sources FinTech Futures: Insurtech Global Strategic Business Analysis Report 2024Insurance Times: Briefing: Protection gap warning poses real questions for UKGIMordor Intelligence: UK InsurTech market size and share analysisPrecedence Research: Insurtech market size, share, and trends 2025 to 2034PWC: Protection gap could reach US$1.86tn by 2025, with Asia-Pacific region accounting for almost half of all uninsured risk

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General Insurance newsletter Friday 3rd October 2025

​​Insurance NewsSustainable ways to grow your business: learn how IDEX can help - IDEX Consulting facilitated the acquisition of Morton Insurance Brokers by Specialist Risk Group, ensuring a seamless transition for clients and employees. As well as enabling Morton’s founder, Adrian Morton, to plan for retirement IDEX enabled the firm's expansion, supporting long term sustainable growth. (IDEX Consulting news, 'Sustainable ways to grow your business: learn how IDEX can help')AI insurance skills Lab: level up your knowledge - Ready to transform how you work but don't know where to begin? Join IDEX Consulting on October 9th at 1pm BST for an exclusive, hands-on AI workshop designed specifically for insurance professionals. (IDEX Consulting news, 'AI insurance skills Lab: level up your knowledge')Key info insurers should know about nuclear energy - The rise of nuclear fusion energy, with its safety and environmental benefits, presents insurers with opportunities to support this transformative technology. However, outdated fission-era exclusions and risk models pose challenges, urging the industry to adopt tailored coverage for fusion's unique risk profile and unlock its potential as a clean energy source. (IDEX Consulting news, 'Key info insurers should know about nuclear energy')The climate disclosure gap US insurers can no longer ignore - Despite 97% of US insurers disclosing climate strategies, only 29% provide measurable targets, creating a transparency gap that leaves customers vulnerable. As extreme weather events escalate, regulators are pushing for mandatory climate risk disclosures, urging insurers to adopt standardised metrics and proactive accountability to bridge the growing protection gap. (IDEX Consulting news, 'The climate disclosure gap US insurers can no longer ignore')​Reputational risk is climbing the agenda for passenger transport companies, with new research showing that concerns over sustainability and cyberattacks now outweigh traditional safety issues. The findings come from the Reputation Risk Readiness Survey, which polled 100 senior executives across airlines, cruise operators and rail companies. (Josh Recamara, 03/10/2025, Insurance Business, 'Transport sector faces rising reputational risks as cyber and environmental pressures mount')Businesses are embedding generative AI (Gen AI) at speed across products, services and internal operations, unlocking opportunities for innovation but also creating new categories of risk. A new report from the Geneva Association, Gen AI Risks for Businesses: Exploring the role for insurance, shed light on how corporate insurance buyers perceive these risks and what they expect from insurers. (Josh Recamara, 03/10/2025, Insurance Business, 'Report: Businesses push for insurance cover as GenAI risks multiply')Willis, a business of WTW, has launched a new parametric insurance solution that activates automatically when a red weather warning is issued by the UK Met Office or Met Éireann, the Irish National Meteorological Service. Developed in collaboration with Swiss Re Corporate Solutions, which will act as the insurer, the policy represents a new approach to weather-related risk transfer. (Josh Recamara, 03/10/2025, Insurance Business,'Willis launches market-first parametric policy')Japan’s largest brewer, Asahi, the owner of Peroni and Grolsch, has been forced to suspend shipments and halt production at many of its domestic plants following a cyberattack that has paralysed its logistics systems for nearly a week. Deliveries of its best-known lager, Asahi Super Dry, have already been missed by bars and retailers, raising fears of shortages. (Stephen Owens, 03/10/2025, Insurance Business,'Beer cyberattack leaves shelves empty')DUAL UK has secured a five-year capacity deal led by Zurich, together with Liberty Specialty Markets and other A-rated carriers, to support the launch of its new regional commercial combined product. The arrangement strengthens the long-standing relationship between DUAL and its insurer partners, while expanding options for brokers in the regional commercial market. (Josh Recamara, 03/10/2025, Insurance Business,'Zurich and Liberty back DUAL UK's new regional commercial combined product')​QBE Insurance Group has locked in its US-based interim cyber chief to a permanent role, underscoring the company’s move to treat digital security as a global rather than regional function. Given the insurer’s high profile in cyber insurance, the role has particular importance – a cyber incident of its own would cause substantially red faces. (Matthew Sellers, 03/10/2025, Insurance Business, 'QBE shifts cyber lead to US')Munich’s Oktoberfest, the world’s largest folk festival, was suspended Wednesday after police confirmed a credible bomb threat linked to a violent incident in the city’s northern district. Shortly before dawn, firefighters were called to Lerchenau where a house belonging to the suspect’s parents was ablaze. Investigators later said the property had been deliberately set on fire and wired with explosives. Several vehicles nearby, including a minibus, were destroyed. The suspect was discovered at Lerchenauer Lake with gunshot wounds believed to be self-inflicted and died from his injuries. (Chris Davies, 01/10/2025, Insurance Business, 'Oktoberfest closed amid bomb threat after deadly Munich explosion')We’re now decades past when email scams became common knowledge. But even as other cybercrime tactics have come and gone, social engineering attacks remain one of the most common ways threat actors gain initial access to an organisation’s systems. Once inside, threat actors can explore the network, exfiltrate (steal) data, deploy ransomware or do further social engineering to defraud the victim. (Travelers, 01/10/2025, Insurance Business, 'Social engineering outgrows the inbox')Howden secures a UK Space Agency grant to develop an AI-powered biodiversity risk tool, leveraging satellite data to enhance ecological monitoring, streamline insurance underwriting, and support compliance with environmental frameworks. (Kenneth Araullo, 1/10/2025, Insurance Business, 'Howden wins UK Space Agency grant to build AI-powered biodiversity risk tool')In further news...Howden expands its renewable energy insurance facility across the UK, offering streamlined coverage for wind, solar, and battery projects with up to £150 million capacity, supporting the transition to a low-carbon economy. (Kenneth Araullo, 1/10/2025, Insurance Business, 'Howden expands renewable energy insurance facility across UK network')Liberty Mutual launches a global cyber insurance suite, combining tailored coverage and international expertise to address rising cyber risks, while navigating profitability challenges in an expanding market. (Josh Recamara, 1/10/2025, Insurance Business, 'Liberty Mutual rolls out global cyber suite as market softens')Howden mourns the loss of Chris Cotterell, a pioneering leader in cyber insurance and founder of Safeonline, remembered for his profound industry impact, leadership, and dedication to fostering valued relationships. (Kenneth Araullo, 1/10/2025, Insurance Business, 'Howden mourns death of cyber chair and industry pioneer Chris Cotterell')Dame Susan Langley DBE, Gallagher UK Chair, has been elected as the 697th Lord Mayor of London, becoming the first to use the title "Lady Mayor." With a distinguished insurance career, including roles at Lloyd’s of London and Gallagher, Langley aims to promote London’s global financial leadership, business growth, and social impact during her term. (Kenneth Araullo, 30/9/2025, Insurance Business, 'Gallagher UK chair Susan Langley elected as London’s first ‘Lady Mayor’)Fitch Ratings reports that global insurance regulators are diverging in their approaches, with Europe and Asia-Pacific easing capital requirements to boost economic activity, while the US and UK tighten oversight on reinsurance treaties. These shifts reflect efforts to balance capital flexibility with solvency and market stability. (Rod Bolivar, 30/9/2025, Insurance Business, 'Global insurance regulators take divergent paths, Fitch says')Hiscox's Cyber Readiness Report reveals that 59% of SMEs faced cyberattacks in the past year, with 33% incurring fines and many reporting financial and operational fallout. Ransomware remains a key threat, with 80% of targeted firms paying ransoms, though only 60% recovered data. AI vulnerabilities are also rising, prompting 94% of SMEs to plan increased cybersecurity investments. (Rod Bolivar, 30/9/2025, Insurance Business, 'SMEs hit hard by rising cyber risks - report')A missile strike on the Dutch cargo ship Minervagracht in the Gulf of Aden, attributed to Yemen's Houthi rebels, injured two crew members and set the vessel ablaze. This incident highlights escalating maritime risks in a critical shipping corridor, raising marine insurance premiums and complicating risk assessments for insurers. (Matthew Sellers, 29/9/2025, Insurance Business, 'Missile strike on Dutch cargo ship raises marine insurer risks')Bondaval has partnered with Swiss Re Corporate Solutions to expand digital credit insurance globally. Starting January 2026, Bondaval will underwrite policies via its platform, with Swiss Re providing capacity. This collaboration aims to modernise credit insurance with real-time, embedded solutions, enhancing flexibility and risk management for businesses across the UK, EU, US, and Canada. (Josh Recamara, 29/9/2025, Insurance Business, 'Bondaval and Swiss Re join forces to expand digital credit insurance')​​Mergers and AcquisitionsMarsh has sold its Irish personal lines insurance portfolio to Cornmarket, transferring motor, home, travel, and van policyholders along with 20 employees. The move aligns with Marsh's strategy to focus on corporate and commercial risk advisory, while Cornmarket gains a stronger foothold in the consumer market, adding to its 240,000 clients and over 430,000 policies, with a workforce now exceeding 500 across Ireland and the UK. (Matthew Sellers, 30/9/2025, Insurance Business, 'Marsh drops Irish unit with sale')Minority Broker Partnerships, backed by insurance veteran Peter Cullum, takes a minority stake in Moonrock Insurance, providing capital to expand its underwriting capabilities, product portfolio, and international reach in the fast-growing drone and eVTOL insurance market. (Josh Recamara, 1/10/2025, Insurance Business, 'Veteran-backed firm takes stake in MGA Moonrock Insurance')Movers​Shepherds Friendly has announced that Jonathan Sandell will take over as chief executive at the beginning of 2026, subject to regulatory approval. He will succeed Ann-Marie O’Dea, who is stepping down after more than a decade in the role.Sandell brings more than 20 years of leadership experience in financial services, with particular expertise in developing customer propositions and building intermediary partnerships. (Josh Recamara, 2/10/2025, Insurance Business, 'Shepherds Friendly names Jonathan Sandell as next CEO')Arch Insurance International appoints Kevin Lumiste as Senior Construction Underwriter in London, leveraging his 25+ years of experience in power generation and complex risks from roles at SCOR, Zurich Global Corporate, and Starstone Insurance, to grow Arch's global construction portfolio and enhance client delivery. (Josh Recamara, 1/10/2025, Insurance Business, 'Insurance moves: Evolution Claims, Arch, Allianz Benelux, Commercial Express and Towergate')Towergate Employee Benefits appoints Dasha Ivanova as Client Director, bringing her experience from AON (NFP) to oversee strategic corporate relationships and support benefits strategy, as the firm expands its consulting team to meet growing demand for compliant, cost-effective solutions. (Josh Recamara, 1/10/2025, Insurance Business, 'Insurance moves: Evolution Claims, Arch, Allianz Benelux, Commercial Express and Towergate')Allianz Benelux reshapes its leadership team with Jeroen den Tex, former Chubb Benelux country President, as Chief P&C officer to lead underwriting and claims, and Heidi Cortois, with experience at NN Belgium, Crelan, and Marsh & McLennan, as Chief Sales Officer in Belgium, driving growth and broker engagement across the region. (Josh Recamara, 1/10/2025, Insurance Business, 'Insurance moves: Evolution Claims, Arch, Allianz Benelux, Commercial Express and Towergate')UK MGA Commercial Express appoints Paul Webley as Director of Sales and Distribution, bringing senior experience from Towergate, Arista, Arch Insurance UK, and Ashley Page Insurance Brokers, to lead key account management, sales, and marketing as the company aims to double its GWP by 2028 and transition into an MGU. (Josh Recamara, 1/10/2025, Insurance Business, 'Insurance moves: Evolution Claims, Arch, Allianz Benelux, Commercial Express and Towergate')Evolution Claims Management appoints Matt Stockton as Head of Operations, bringing his expertise from Innovation Group, where he managed property services, subsidence claims, and general perils operations, as the company continues its tech-driven expansion and client growth. (Josh Recamara, 1/10/2025, Insurance Business, 'Insurance moves: Evolution Claims, Arch, Allianz Benelux, Commercial Express and Towergate')Specialty MGA has appointed Nick Conway as Senior Underwriter for medical malpractice. With over 25 years of experience at firms like Marsh and BMS Global Healthcare, Conway will oversee global medical risks, including hospitals, clinics, and allied health providers, from the London office. He aims to leverage MNK Group's expertise to drive growth across healthcare and other business lines. (Rod Bolivar, 30/9/2025, Insurance Business, 'Insurance moves: wefox, Specialty MGA, ThingCo, PoloWorks')Markel Insurance has appointed Clarice Francis as Operations Manager for its international war and terrorism division. Based in London, Francis will enhance operational efficiency, strengthen underwriting policies, and collaborate with brokers globally. Previously with Hiscox, she brings expertise in operations management and project delivery, joining Markel during rising demand for political violence coverage amid global instability. (Jonalyn Cueto, 29/9/2025, Insurance Business, 'Markel appoints new operations manager')HDI UK & Ireland has appointed Tom Potter as Director of Liability, effective September 22, 2025. With over 15 years of experience, including roles at AXA XL, Potter will focus on profitable growth and technical underwriting excellence. His appointment supports HDI's strategic goals in liability underwriting across core regions. (Jonalyn Cueto, 29/9/2025, Insurance Business, 'HDI names director of liability for UK and Ireland')​All information provided in this market digest has been gathered from Insurance Business and IDEX Consulting.

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Financial Services newsletter Friday 3rd October 2025

​​Financial Services NewsFintel has launched Omnicore, a standalone distribution platform designed to connect advisers and providers, offering deeper product understanding, strategic support, and innovative solutions like Omni Protect to enhance financial outcomes across the value chain. (Financial Planning Today, 29/9/2025, 'Fintel launches Omnicore standalone distribution platform')InvestAcc's revenues more than doubled to £6m in H1 2025, driven by organic growth, strategic acquisitions, and a focus on building the UK’s leading specialist pensions administration business, including the upcoming £25m acquisition of AJ Bell’s Platinum SIPP and SSAS business. (Financial Planning Today, 25/9/2025, 'Revenues double for InvestAcc ahead of SIPP acquisition')Flying Colours, a Berkshire-based Financial Planning firm, launched an in-house investment platform powered by Seccl to enhance efficiency, reduce costs, and support a new lower-cost solution for clients with under £150,000 in investable assets, set to launch in early 2026. (Financial Planning Today, 24/9/2025, 'Berkshire Planner adds in-house investment platform')WH Ireland has sold its £1m wealth management arm to Oberon Investments as part of a strategic move to exit the market. The firm, which has faced financial challenges, is now beginning the process of winding down its operations, marking a significant shift in its business strategy. (Financial Planning Today, 22/9/2025, 'WH Ireland begins wind down after selling wealth arm')Royal London and Aviva have been ranked as the top recommended providers for personal pensions and SIPPs in H1 2025, with Royal London leading personal pensions at 29% of adviser recommendations and Aviva dominating SIPPs with 24.1%, according to Defaqto data. (Financial Planning Today, 18/9/2025, 'Royal London and Aviva top private pension recommendations')True Potential Wealth Management, the Newcastle-based financial advice arm of the True Potential Group, has reported a £242m loss. This significant financial setback highlights ongoing challenges within the business and marks a pivotal moment as the firm reassesses its strategy and operations moving forward. (Financial Planning Today, 18/9/2025, 'True Potential Wealth Management pivots to £242m loss')New FCA figures reveal an 8.6% rise in pension plans accessed for the first time in 2024/25, reaching 961,575 compared to 885,455 in 2023/24. The surge, particularly in pots over £250,000, coincided with fears of tax-free lump sum changes and the Budget announcement that pensions would fall under the IHT net from April 2027. Over £53bn was withdrawn during the year through drawdown without fully emptying pots. (Financial Planning Today, 16/9/2025, 'FCA figures show surge in pension pots being accessed')Fintech and adviser support firm Fintel, owner of SimplyBiz and Defaqto, reported an 18.6% revenue increase to £42.4m for the six months to July, with organic growth at 4.2% and SaaS & subscription revenues up 21% to £24.2m. Adjusted profits rose 17% to £11.2m, while net debt stood at £30.1m. The firm simplified its structure into two divisions—software & data, which saw a 17% revenue rise to £18.4m, and services, up 20% to £24m. Its January acquisition of Rayner Spencer Mills Research added £1.7m in revenue and £0.6m in profit. (Financial Planning Today, 16/9/2025, 'Fintel revenue climbs 18.6% in first half')​The UK’s investment gap widened by over 30% between 2022 and 2024, with 15m adults holding more than £610bn in “possible investments” in cash, according to Barclays. The bank attributes 23% of the £35bn increase in cash savings to rising interest rates, which climbed from 1% in May 2022 to 5.25% by May 2024. The analysis focuses on savers with over six months’ income in cash, whose savings grew significantly through interest accrual. (Financial Planning Today, 15/9/2025, 'UK’s investment gap climbs to more than £610bn')A Personal Financial Society 2025 Autumn Roadshow survey found 21% of Financial Planning firms use AI, 56% are experimenting, and 23% have yet to adopt it. Otto co-founder Madeleine Debney highlighted AI’s 40% growth in 2024, boosting productivity and streamlining tasks like onboarding, compliance, and portfolio rebalancing. The event supports wealth and cashflow planning professionals. (Financial Planning Today, 15/9/2025, 'Only 21% of Financial Planning firms have embedded AI')Client acquisition (34%) and retention (23%) are top priorities for financial advisers in the next 12 months, according to IFA directory Unbiased. Other focuses include technology adoption (14%), expanding services (9%), and regulatory compliance (8%), reflecting the competitiveness of the UK advice market. (Financial Planning Today, 11/9/2025, 'Client acquisition and retention top adviser concerns')Wealth manager Atomos has partnered with fintech Fincalc to enhance its retirement proposition and client onboarding. The integration provides advisers with tools for cashflow, retirement, and inheritance tax planning, alongside financial calculators. A new digital engagement portal will offer features like a customisable fact find, secure messaging, document uploads, and digital signatures. Atomos says the partnership aligns with its goal to lead in wealth management and financial planning. (Financial Planning Today, 10/9/2025, 'Atomos partners with Fincalc for new digital workflows')Hargreaves Lansdown is adding two Schroders Capital long-term asset funds (LTAFs) to its platform on 15 September, becoming the first to offer LTAFs within a SIPP wrapper. These funds provide access to private equity and energy transition infrastructure, offering growth opportunities for long-term, diversified portfolios. (Financial Planning Today, 8/9/2025, 'Hargreaves and Schroders first to offer LTAFs in SIPPs')Wealth manager Brooks Macdonald reported full-year net outflows of £0.4bn for the year ending 30 June, with a significant improvement in the second half, where outflows dropped to £0.1bn from £0.3bn in the first half. Net outflows for the quarter ending 30 June were just £5m, the lowest in two years. Despite challenges, including 2023 outflows and a 10% staff reduction, revenues rose 4.6% to £111.6m, driven by higher Financial Planning income. Funds under management grew 17% to £19.2bn, though underlying profit before tax fell 4.6% to £28.9m due to acquisition and integration costs. (Financial Planning Today, 4/9/2025, 'Net outflows drop for Brooks Macdonald')How leading wealth advisors are using AI to stay competitive - Leading wealth advisors are leveraging AI for enhanced portfolio management, compliance, client communication, and predictive analytics, achieving up to 40% in operational efficiency improvements. But how are they managing critical challenges like data privacy, AI bias, and technology integration? Read our insights piece to find out. (IDEX Consulting news, 'How leading wealth advisors are using AI to stay competitive')IDEX Consulting launches new M&A sell side offering - Designed for financial advice firms, IDEX’s new solution challenges the industry’s current traditional transaction-focused model, transforming how businesses prepare for sale and achieve maximum earn out revenue. Learn more on IDEX’s brand new M&A website. (IDEX Consulting news, 'IDEX Consulting launches new M&A sell side offering')Get the business edge with a competitive sustainability strategy - Building a sustainability strategy involves aligning with regulatory frameworks, embedding sustainable practices to attract talent and investors, and addressing challenges like greenwashing and transparency. Learn how you can build long-term business resilience and competitive advantage. (IDEX Consulting news, 'Get the business edge with a competitive sustainability strategy')Are your clients prepared for potential wealth tax changes? - The potential introduction of a UK wealth tax is creating uncertainty for wealth managers and clients. Wealth Managers need to be proactive with their planning, strategic advisory, and make necessary adjustments in investment and tax strategies to navigate regulatory and economic impacts. (IDEX Consulting news, 'Are your clients prepared for potential wealth tax changes?')Mergers and AcquisitionsTweed Wealth Management has acquired Edinburgh-based The James Boyd Practice, a former St. James’s Place partner, for an undisclosed sum, marking its sixth acquisition in seven years and bringing its assets under management close to £1bn. James Boyd, who plans to retire, chose Tweed due to their long-standing relationship. This follows Tweed’s acquisition of Glasgow-based Capital Wealth Consultants and other firms, including John Home Wealth Management and Melville Wealth Management. (Financial Planning Today, 17/9/2025, 'Tweed acquires former SJP Edinburgh planner')Clifton Wealth Partnership has acquired Grovebridge Financial and Clifton Business Consultancy, adding £146m in assets. Yorkshire-based Grovebridge has provided Financial Planning to 200 families for a decade. Director Paul Smith will remain, while Co-Director Hilary Stephenson retires. Clifton Business Consultancy, based in Bristol, has advised business owners for 16 years. Director Bob Thomas will stay on, with Co-Director Michael Lloyd retiring. The acquisitions further expand Clifton’s growing wealth management portfolio. (Financial Planning Today, 4/9/2025, 'Clifton Wealth adds £146m AUM with 2 Planner acquisitions')Chartered Financial Planning firm Unividual has been acquired by 7IM subsidiary Lync Wealth Management for an undisclosed sum. Bath-based Unividual, founded in 2000, will rebrand under the Lync name but retain its office, client fees, services, and adviser relationships. Lync said the acquisition strengthens its regional presence and commitment to client outcomes. Since 2023, Lync has acquired over seven firms managing £500m in assets, bolstering its growth under the 7IM group. (Financial Planning Today, 4/9/2025, 'Chartered Planning firm Unividual acquired by 7IM')​MoversDynamic Planner has made several senior appointments to drive its growth ambitions, including Alan Smith as Enterprise Development Director. Smith will lead sales of Dynamic Planner’s product and API solutions to major financial institutions. He brings extensive experience from senior roles at Citibank in New York and HSBC in London. (Dan Cooper, 29/9/2025, Money Marketing, 'Dynamic Planner strengthens leadership team to accelerate growth')Ascot Lloyd has appointed Ben Waterhouse as Chief Client Officer, a newly created role aimed at accelerating the firm’s growth strategy. Starting in January 2026, Waterhouse will report to CEO Francis Jackson and succeed Gary Stirrup, who steps down as Chief Commercial Officer in October. With over 20 years of experience, including roles at Schroders Personal Wealth, Barclays Wealth, Fidelity, and Legal & General, Waterhouse will focus on uniting Ascot Lloyd’s capabilities to meet evolving client needs. (Momodou Musa Touray, 29/9/2025, Money Marketing, 'Ascot Lloyd hires Schroders’ Waterhouse as new chief client officer')Vanguard appoints Gillian Hepburn, formerly of Benchmark Capital, as Head of Adviser Solutions in the UK to expand its model portfolio services, platform partnerships, and adviser offerings, leveraging her 30+ years of financial services experience. (Financial Planning Today, 25/9/2025, 'Vanguard poaches Benchmark's Hepburn as adviser solutions head')Ortec Finance appointed John O’Driscoll, a financial services veteran with over 20 years of experience and former St. James’s Place Division Director, as Managing Director of OPAL Financial & Wealth Planning to enhance its UK Financial Planning technology, leveraging his expertise in AI, automation, and advice transformation. (Financial Planning Today, 23/9/2025, 'Ortec hires SJP exec to boost UK Financial Planning')John Goddard, former HSBC banker, has been appointed CEO of Quilter Cheviot, succeeding Andy McGlone, who led the firm through significant growth and transformation, to drive further strategic advancements in wealth management. (Financial Planning Today, 22/9/2025, 'Former HSBC banker takes over as Quilter Cheviot CEO')Fairstone Group has appointed former Aldermore Bank CEO Steven Cooper as its new Chief Executive Officer, succeeding founder Lee Hartley, who becomes Deputy Chair. With over 30 years of financial services experience, including leadership roles at Barclays and Aldermore Bank, where he nearly doubled its size, Cooper will support Fairstone’s growth strategy to double its business by 2030. A CBE recipient for services to banking and social mobility, he also chairs Experian UK and has held various non-executive roles. (Financial Planning Today, 16/9/2025, 'Fairstone appoints former Aldermore Bank CEO')Fast-growing financial planner Finli Group, formerly Solomon Capital Holdings, has appointed former Brown Shipley CEO Calum Brewster as Chief Commercial Officer, succeeding Simon Goldthorpe, who will step back as Chief Distribution Officer at year-end but remain involved. Brewster, joining on 3 November, brings over 25 years of experience in wealth management and advisory, including leadership roles at Barclays Wealth and Julius Baer, as well as a successful career as an IFA. (Financial Planning Today, 16/9/2025, 'Finli appoints former Brown Shipley CEO as CCO')AFH has hired two senior ex-St James’s Place executives to drive growth. Iain Rayner, former COO at SJP, will join as Chief Commercial Officer in January 2026, while James Fogarty, former Head of Acquisition, has started as Recruitment Director, focusing on adviser recruitment. Both will support AFH’s launch of a Partnership proposition targeting owner-managed businesses. Rayner brings over 20 years of financial services experience, including managing SJP’s largest businesses, while Fogarty led SJP’s national recruitment team, specialising in onboarding large advisory firms. (Financial Planning Today, 12/9/2025, 'AFH recruits two senior staff from SJP')Fintech Origo has appointed Vivienne Sacco as Chief Finance Officer. Formerly group and UK CFO at FNZ, she brings 25 years of experience in technology and financial services. Sacco will oversee finance, legal, and information security, with CEO Anthony Rafferty highlighting her role in driving the firm’s next growth phase. (Financial Planning Today, 12/9/2025, 'Ex FNZ CFO joins Origo')Barnett Waddingham has appointed Emily Crotty as Head of SIPP Risk and Rebecca Smith as Head of SIPP Finance, joining its senior management team to expand its SIPP offering. Crotty, formerly with Embark Group, will shape the risk framework, while Smith, from tech firm Newsflare, will lead SIPP finance. (Financial Planning Today, 10/9/2025, 'Barnett Waddingham adds to SIPP team')Manchester-based Pareto Financial Planning has expanded its team to around 75 with the addition of Chartered Financial Planner Sarah Mullarkey, Financial Adviser Mark Singh, and Employee Benefits Consultant Holly Potts. Mullarkey, previously with JPB Financial Planning, specialises in cashflow planning. Singh, who transitioned from sports coaching and property investment, joins after launching his own Financial Planning firm. Potts brings over 20 years of experience in employee benefits, focusing on group risk, corporate healthcare, and cost-effective benefit strategies. (Financial Planning Today, 9/9/2025, 'Pareto recruits 3 including Chartered Financial Planner')Sally Plant, the CISI’s Head of Financial Planning, is leaving after nearly five years to join the LIBF as Relationship Director for financial services. At the CISI, she led the growth of Financial Planning, the CFP qualification, and UK business development. The LIBF, with 29,000 members, aims to expand its financial services portfolio, and Plant will support this growth alongside Director John Somerville. (Financial Planning Today, 3/9/2025, 'CISI Financial Planning head Sally Plant moves to LIBF')​All information provided in this market digest has been gathered from Financial Planning Today, Money Marketing, and IDEX Consulting.

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How leading wealth advisors are using AI to stay competitive

Research shows that more and more wealth management forms are embedding AI-driven analytics into their client advisory processes, with benefits ranging from improved portfolio performance to, faster response times and a reduction in compliance management. According to Morgan Stanley’s 2024 Wealth Management Technology report, robo-advisory assets under management grew by 58% year-on-year, with AI driving much of this expansion through improved performance and client experience. Furthermore, 68% of financial services firms (including wealth managers) now prioritise AI in risk management and compliance initiatives (KPMG: The generative AI advantage in financial services).With the value proposition only growing, industry forecasts project AI managed assets to reach over $6 trillion by 2027 (Netguru: AI in wealth management, transforming financial planning and investment approaches). Deloitte projections cited by the World Economic Forum strikingly predict that by 2028, AI driven investment tools will become the primary source of advice for around 80% of retail investors (World Economic Forum: AI, wealth management and trust: could machines replace human advisors?).Whilst, some advisors have raised concerns about AI replacing them, firms that are integrating AI throughout all of their operational practices are reporting 25-40% improvements in operational efficiency. The threat therefore, isn’t AI, it’s being left behind whilst competitors embrace it. How advisors are embracing AI The practical applications extend far beyond robo-advisors. According to an Accenture survey of 500 financial advisors, 96% believe generative AI can revolutionise client servicing and investment management, with 97% foreseeing significant impacts on their work (Accenture: Using generative AI to power growth for wealth managers).Current implementations include:Portfolio management and rebalancing - AI-driven tools enable dynamic asset allocation adjustments that respond to market shifts faster than manual processes. Informa report that 76% of firms have experienced efficiency gains through AI integration, particularly in portfolio rebalancing operations (Informa: Navigating AI in wealth management, balancing tech and human touch).Compliance and risk management - EY estimate that AI-powered compliance tools can reduce compliance management time by 75%. In a heavily regulated industry, it’s essential firms continuously assess how they can reduce risk exposure. Client communication and service - Firms are increasingly adopting chatbots, and automated reporting systems to handle routine client interactions, allowing advisors to dedicate more time to complex planning conversations and relationship building.Predictive analytics - Advanced AI systems can identify patterns in client behaviour, market conditions, and risk factors that would be impossible for humans to detect manually, enabling improved insight driven conversations.Challenges The real competitive advantage often comes from understanding and overcoming specific challenges that can derail implementation.Data privacy and regulatory complianceThe 2025 GDPR amendments mandate that businesses need to provide clear explanations around how AI processes personal data, with consumers reserving the right to contest automated decisions. The SEC has also prioritised AI oversight in 2025 examinations, with particular focus on AI note-taking tools and automated client communications. The margin for error is shrinking fast.How advisors can stay compliant Implement AI systems with built-in audit trails that document decisions and data access pointsEstablish clear client disclosure protocols before deploying any AI tools in client-facing situationsCreate a compliance review process specifically for AI outputs, not just human advisor recommendationsPartner with suppliers and specialists who can demonstrate regulatory compliance documentation, not just product features.AI bias and decision qualityExperts advise that AI systems can inadvertently perpetuate bias, especially in areas like portfolio recommendations and client segmentation. Regulatory authorities including the FTC, DOJ, and Consumer Financial Protection Bureau have signalled this is an enforcement priority.Beyond regulatory risk, comes quality risk. AI systems trained on historical data can make recommendations that don't account for unprecedented market conditions or individual client circumstances that fall outside normal patterns.How firms can minimise risk Never deploy AI decision-making systems without human oversight and approval processesRegularly audit AI recommendations against diverse client portfolios to identify potential bias patternsTrain employees to recognise when AI suggestions don't align with client-specific circumstancesMaintain detailed documentation of when and why you override AI recommendationsTest AI systems on edge cases and outlier scenarios, not just typical client profiles.The trust gapWhen markets become volatile or personal circumstances become complex, clients need human judgement and empathy.The firms who are winning aren't choosing between AI and human advisors; they're optimising practice by strategically combining both.How firms can maximise adoption Position AI as your team's enhancement tool, not a replacement for advisor relationshipsBe transparent with clients about where and how AI contributes to their portfolio managementReserve complex, emotionally charged conversations (estate planning, divorce, business succession) for human advisorsUse AI-generated insights as conversation starters, not final recommendationsTrain advisors to explain AI recommendations in plain language that builds rather than erodes confidenceIneffective or lack of AI strategies The biggest mistake firms make is adopting AI tools without a clear implementation strategy, that lacks investment in employee understanding and training. How to overcome it Start with one specific process where AI can deliver measurable improvement (like automated portfolio rebalancing or compliance documentation)Measure baseline metrics before implementation so you can demonstrate ROIDedicate resources to comprehensive employee training, not on just how to use the tools, but when and why to use themCreate feedback loops where advisors can report what's working and what isn'tBe prepared to iterate and adjust your approach based on real-life resultsWhat success can look like Those firms experiencing the strongest results from AI adoption share common characteristics:They maintain the human element in client relationships - AI handles data analysis, routine communications, and operational tasks, whereas advisors focus on strategy, complex planning, and relationship management.They're transparent about their AI use - rather than hiding AI implementation, they proactively explain to clients how technology enhances their service delivery.They invest in training and change management - technology adoption isn't just about buying tools, it's about changing workflows, mindsets, and practices.They start small and scale intentionally - rather than attempting wholesale transformation overnight, they identify high-impact use cases, prove the value, and expand where necessary.AI adoption in wealth management is a competitive necessity, but successful adoption requires careful planning, comprehensive training and strategic investment.If you’d like more information on the topic, support with your hiring strategy or guidance on securing a new role please contact one of our financial services consultants. ​Sources Accenture: Using generative AI to power growth for wealth managersInforma: Navigating AI in wealth management, balancing tech and human touchKPMG: The generative AI advantage in financial servicesNetguru: AI in wealth management, transforming financial planning and investment approachesWorld Economic Forum: AI, wealth management and trust: could machines replace human advisors?

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Why climate transparency matters more than ever for US insurers

Research shows there’s a considerable challenge hiding in plain sight across the US insurance industry. While 97% of insurers now disclose climate-related strategies, fewer than 30% actually provide measurable targets or concrete metrics. This isn't just a paperwork issue - it's a crisis of accountability that's leaving customers vulnerable and businesses unprepared.The latest data from Ceres, a non for-profit advocacy organisation, reveals a stark disconnect. It highlights that “99% of insurers reported on risk management processes, 97% on strategy, 87% on governance, but only 29% disclosed metrics and targets related to climate risks” (Ceres: 2025 progress report, climate risk reporting in the US insurance sector). The timing couldn't be worse. In 2024 alone, 27-billion-dollar weather disasters caused $182.7 billion in damages, whilst the global protection gap is projected to continue to rise 5% to $1.86 trillion throughout the remainder of 2025. The difference between what people need covered and what insurers actually cover is growing at breakneck speed.What this means for customersThis disclosure gap has real consequences for policyholders who are making critical decisions about their coverage.Without concrete metrics, customers can't evaluate whether their insurer is accurately prepared for climate risks. Are rate increases justified by improved risk modeling, or are they disguised profit enhancements? Customers deserve to know.Research shows that the problem could potentially get worse as insurers consider whether they should restrict coverage or exit markets entirely. During May 2024, there were 11 Florida home insurance companies in liquidation, while major insurers including AAA, Farmers and Progressive rolled back coverage availability in Florida (Bank rate: Home insurance crisis: First Florida, now California). As of early September 2025, QBE Insurance announced they were pulling out of the U.S. home insurance market completely, leaving around 37,000 California customers to find new coverage over the next 12 months. The insurer told the California Department of Insurance it's choosing to "narrow its market focus rather than continue operating in what's become an increasingly challenging market”(The insurer: QBE to drop 37,000 policies in California). Builders Reciprocal Insurance Exchange (BRIE) has stepped forward to take over most of QBE's policies as part of the transition.How can customers make informed decisions about their protection when some insurers won't share their risk assessment criteria? Without transparency into how insurers evaluate price climate risks, policyholders are essentially buying coverage blind, unable to compare which companies are genuinely prepared for future weather events versus those simply raising rates without adequate justification.The regulatory responseState insurance commissioners aren't sitting idle. They're moving from requests to requirements. The NAIC Climate Risk Disclosure Survey has narrowed it’s expected response time from insurers. The survey which was issued in July 2025 expected responses to be provided by August 2025. This marks a significant shift, what started as voluntary best practices is now becoming mandatory compliance. Insurers who fail to provide adequate climate risk disclosures could face regulatory scrutiny, market access restrictions, or challenges getting rate increases approved.The survey follows the Task Force on Climate-Related Financial Disclosures (TCFD) framework, which focuses on four key areas: governance, strategy, risk management, and metrics and targets. The last category is where most insurers are failing.The challenge for insurers Many insurers are still figuring out how to measure climate risk effectively. Traditional actuarial models rely on historical data, but climate change has made the past a poor predictor of the future.There's also competitive pressure. Insurers worry that revealing too much about their risk models could give competitors an advantage or spook investors about their exposure levels.But some critics see these excuses as unnecessary. Only 29% of insurance companies reported their metrics and targets in 2024, which Ceres noted was "an urgent concern" considering the billions of dollars in damage from extreme weather events that occurred last year (Ceres: 2025 progress report, climate risk reporting in the US insurance sector).What insurers need to do Experts suggest a more cohesive and thorough approach is needed, outlining the following recommendations:Insurers need to standardize their climate risk metrics –This means agreeing on common definitions and measurement approaches across the industry. The NAIC's Catastrophe Modeling Center of Excellence is a good start, but adoption needs to accelerate.Transparency must become the default – insurers should publish annual climate risk assessments that include specific metrics about their exposure levels, risk mitigation strategies, and performance against targets. Regulators need to enforce meaningful consequences – Disclosure requirements without consequences are just suggestions. State insurance commissioners should link market access and rate approval authority to meaningful climate disclosure compliance.Taking actionAs Ceres highlights, "insurers must move beyond rhetoric and invest in real climate accountability." The disclosure gap isn't just about compliance, it's about whether the insurance industry can fulfil its fundamental promise to provide protection when customers need it most.  The climate crisis won’t wait for insurers to improve their disclosure practices. Every hurricane season, wildfire season, and extreme weather event that passes without proper risk measurement and transparency makes the eventual reckoning more severe.Customers need insurers to explain what risks they face, but also how they're preparing to handle them. The 29% metric gap needs to close, and it needs to close fast.The question isn't whether climate disclosure requirements will continue to evolve, they inevitably will as regulators respond to growing stakeholder demands for transparency. The real question is whether insurers will proactively embrace comprehensive disclosure as a competitive advantage, or find themselves playing catch-up when enhanced regulatory standards become unavoidable.If you’d like more information on the US insurance market or guidance on recruiting the best talent in the market don’t hesitate to contact one of our insurance consultants. ​Sources  Bank rate: Home insurance crisis: First Florida, now CaliforniaCeres: 2025 progress report, climate risk reporting in the US insurance sectorThe insurer: QBE to drop 37,000 policies in California

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General Insurance newsletter Friday 26th September 2025

​​Insurance NewsWhy climate transparency matters more than ever for US insurers - Despite 97% of US insurers disclosing climate strategies, only 29% provide measurable targets, creating a transparency gap that leaves customers vulnerable and unprepared for climate risks. With increasing regulatory pressure and extreme weather events causing billions in damages, insurers must adopt standardised metrics, enhance transparency, and embrace accountability to meet growing demands for climate risk disclosure and ensure customer trust. (IDEX Consulting news, 'Why climate transparency matters more than ever for US insurers')AI insurance skills Lab: level up your knowledge - Looking to boost your work productivity and efficiency but unsure where to start? Join IDEX Consulting on Oct 9th at 1pm BST, for a virtual exclusive, hands-on AI workshop designed specifically for insurance professionals. Reserve your spot here.What's changing in captive insurance regulations - The UK government has announced reforms to its captive insurance framework, including faster authorisation processes, lower capital requirements, and reduced reporting obligations, aiming to make the UK a competitive hub for captive insurers. These changes align with global standards and are expected to attract more captives, boosting the UK’s insurance market and economy, though challenges such as the lack of tax incentives remain. (IDEX Consulting news, 'What's Changing in Captive Insurance Regulations')MGA trends and insights - The global MGA market is experiencing rapid growth, driven by demand for specialised insurance solutions, technological advancements, and M&A activity. However, challenges like capacity constraints and regulatory compliance remain critical, requiring MGAs to diversify capacity sources, embrace technology, and maintain strong broker relationships to sustain growth. (IDEX Consulting news, 'MGA trends and insights')Davies launched its AI Underwriting Workbench to streamline underwriting processes, offering a centralised dashboard, AI-powered automation, and integration with existing systems, aiming to improve efficiency, reduce costs, and enhance risk decision-making. (Kenneth Araullo, 26/9/2025, Insurance Business, 'Davies bolsters tech portfolio with AI Underwriting Workbench launch')Businesses are increasingly adopting AI technologies like machine learning and natural language processing to combat sophisticated cyber threats, with the global AI in cybersecurity market projected to grow from $25.35 billion in 2024 to $93.75 billion by 2030, according to Grand View Research, driven by the need for advanced tools to counter evolving attacks and protect critical infrastructure. (Kenneth Araullo, 25/9/2025, Insurance Business, 'The AI edge: businesses harness new tech to combat cyber threats')Bridgehaven Specialty UK Limited joined the Association of British Insurers (ABI), marking a significant milestone in its development as a hybrid insurer, with its innovative model fostering long-term partnerships with MGAs and reinsurers while contributing to the evolution of the UK insurance sector. (Josh Recamara, 25/9/2025, Insurance Business, 'Bridgehaven Specialty joins ABI')The global cyber insurance market faces slowing growth and falling rates, with premiums growing just 6% annually between 2022 and 2024, down from 40% during the hard market, according to Howden's report, which highlights the need to tap underserved markets like continental Europe to sustain growth amidst evolving cyber threats. (Matthew Sellers, 24/9/2025, Insurance Business, 'Cyber insurance at a crossroads as growth slows and rates fall')Aon's latest market outlook highlights strong insurer competition in the UK during H1 2025, leading to buyer-friendly conditions with rate reductions of 10-20% across most lines, while encouraging organisations to reassess insurance programmes and explore expanded coverage amidst inflation and evolving risks. (Kenneth Araullo, 24/9/2025, Insurance Business, 'Competitive UK insurance market means great news for buyers in H1: Aon')Insify secured €16.3 million in Series B funding, led by Evli Growth Partners, to expand its AI-powered insurance platform for SMEs and freelancers across the Netherlands, France, and Germany, aiming to address underserved markets with tailored, data-driven coverage solutions. (Josh Recamara, 24/9/2025, Insurance Business, 'Insify lands capital injection of €16 plus million')Allianz UK uncovered £92.6 million in insurance fraud during H1 2025, a 34% increase from the previous year, with over 15,800 cases detected across personal, commercial, and specialty lines, leveraging advanced technologies like machine learning and voice analytics to combat evolving fraud schemes. (Josh Recamara, 23/9/2025, Insurance Business, 'Allianz UK uncovers £93M in insurance fraud during H1 2025')A Marsh survey revealed that while 78% of businesses have experienced climate-related impacts, only 38% conduct detailed climate risk assessments, highlighting a significant gap in adaptation investment, with barriers like funding and competing priorities limiting proactive resilience planning. (Josh Recamara, 22/9/2025, Insurance Business, 'Marsh survey finds businesses underinvesting in climate adaptation')​Mergers and AcquisitionsSouth Korea’s DB Insurance is set to acquire U.S. specialty insurer Fortegra in a £1.18 billion deal, marking its boldest overseas expansion into the UK, US, and Europe. The acquisition aligns with DB’s strategy to diversify beyond Korea’s mature market, leveraging Fortegra’s expertise in automotive protection, warranty programs, and niche specialty lines, including its UK operations regulated by the PRA and FCA. (Matthew Sellers, 25/9/2025, Insurance Business, 'Insurer that owns UK’s largest secondary intermediary FCA network bought in massive deal')B.P. Marsh invested £2 million for a 35% stake in Salus, a new UK insurance intermediary group specialising in professional indemnity (PI) cover, supporting its dual broking and MGA platform aimed at addressing constrained PI capacity and providing tailored solutions for SMEs and professionals. (Josh Recamara, 23/9/2025, Insurance Business, 'B.P. Marsh backs new PI intermediary group Salus with £2M investment')Movers​QBE has appointed Hannah Wilkinson as Underwriting Manager – Motor Trade for the UK, effective Oct. 1, 2025; she will oversee the motor trade portfolio, focusing on strategy, customer propositions, and client-broker relationships. Wilkinson, who joined QBE in 2011 from Allianz, brings nearly two decades of industry experience, including her recent role as senior motor trade underwriter. She succeeds Iain Bickers, who is retiring after over 15 years in the position. (Josh Recamara, 26/9/2025, Insurance Business, 'Senior leadership changes at QBE and Aon')Aon has appointed Leon Walker as EMEA Captives Leader, effective Jan. 1, 2026. Walker, who joined Aon in 2022 to lead UK Inpoint, brings nearly 20 years of experience, including senior roles at Willis Towers Watson, Lloyd’s of London, and leadership positions in InsurTech at Instanda and AdvantageGo. In his new role, he will drive strategy, transformation, and growth across Aon’s Captives business in EMEA, reporting to Ciaran Healy, Global Captives Leader, and collaborating with the EMEA Risk Capital team. (Josh Recamara, 26/9/2025, Insurance Business, 'Senior leadership changes at QBE and Aon')Covéa UK has announced a CEO transition, with Georges De Macedo stepping down after nearly two years to return to France and remain on the UK board. Xavier Laurent, joining from Covéa Group, will succeed him, subject to regulatory approval, bringing extensive leadership experience in general insurance to drive the next phase of growth for Covéa UK. (Josh Recamara, 26/9/2025, Insurance Business, 'Covéa UK announces CEO transition')Sompo appointed Cédric Wells, a seasoned insurance professional with over 25 years of experience, as Head of Claims for Continental Europe, where he will oversee claims strategy across eight key markets, leveraging his extensive expertise from roles at Swiss Re and SCOR. (Kenneth Araullo, 25/9/2025, Insurance Business, 'Sompo names Cédric Wells head of claims for Continental Europe')Amiga Specialty appointed James Rasmussen as Managing Director for management liability in the UK and Europe, tasking him with establishing the product line and collaborating with capacity partners, leveraging his extensive experience from roles at Nexus Underwriting, Chubb, and Travelers. (Kenneth Araullo, 24/9/2025, Insurance Business, 'Rasmussen joins Amiga Specialty to lead management liability in UK, Europe')Marsh McLennan appointed Kim Abildgaard as CEO for Denmark, effective October 1, leveraging his nearly 25 years of experience to integrate global capabilities across its businesses and enhance client services, following his role as interim CEO and leadership at Mercer’s European career practice. (Kenneth Araullo, 24/9/2025, Insurance Business, 'Marsh McLennan names Kim Abildgaard CEO for Denmark')Alta Signa appointed Cédric Denysiak as France Country Manager, leveraging his 20+ years of experience in financial lines and specialty insurance to expand the firm's presence in the competitive French market, focusing on opportunities in financial lines, cyber, and marine. (Josh Recamara, 24/9/2025, Insurance Business, 'Alta Signa names new France country manager')DWF expanded its major injury and casualty practice with 27 new hires, including five partners from leading firms, to address growing demand from insurers for expertise in high-value claims, enhancing its capabilities in liability defence, catastrophic injury, and regulatory matters. (Josh Recamara, 24/9/2025, Insurance Business, 'DWF expands injury and casualty practice with 27 new hires')Davies has appointed Adam Warwick as group CIO, effective October 6, to lead its global technology strategy, including AI and cloud infrastructure, as part of its Vision 2030 goals, leveraging his 25+ years of experience in technology leadership roles at Bravura, Aviva, and Zurich. (Kenneth Araullo, 23/9/2025, Insurance Business, 'Davies taps Adam Warwick as new CIO, expands executive team')Synthetik Insurance Technologies appointed Matt Harris as Global Head of Partnerships and Distribution, leveraging his extensive leadership experience at Argo Group and AIG to drive growth and expand the reach of its next-generation modelling tools in the insurance sector. (Kenneth Araullo, 23/9/2025, Insurance Business, 'Synthetik Insurance names Matt Harris global head of partnerships')The British Insurance Brokers' Association (BIBA) appointed Iain Anderson, Founder of H/Advisors Cicero, as a Non-Executive Director, leveraging his extensive public affairs expertise to strengthen broker representation with policymakers and regulators during a period of economic and regulatory change. (Josh Recamara, 23/9/2025, Insurance Business, 'BIBA brings public affairs veteran Iain Anderson onto board')Texel Group strengthened its London team by appointing Josh McCann as Director and Axel Swiderski as Associate Director, leveraging their expertise in credit insurance, political risk, and structured finance to enhance Texel's position as a specialist, independent broker in the growing CPRI market. (Josh Recamara, 22/9/2025, Insurance Business, 'Texel Group strengthens London team with new directors')All information provided in this market digest has been gathered from Insurance Business and IDEX Consulting.