Our client has been a trusted name in the insurance industry for over 50 years. Commitment to providing top-quality insurance solutions tailored to meet the unique needs of their clients in the agricultural and commercial sectors has developed the business from strength to strength in this time. With a strong focus on customer satisfaction and personalised service, they strive to build long-term relationships based on trust and reliability.
As an Account Handler, you will play a crucial role in managing agricultural and commercial cases of various size and complexity. You will be responsible for building and maintaining strong relationships with clients, understanding their insurance requirements, and providing them with expert guidance and solutions. This position requires an understanding of the agricultural and commercial sectors, as well as excellent communication and problem-solving skills.
- Serve as the primary point of contact for clients, understanding their insurance needs and providing suitable solutions.
- Develop and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
- Collaborate closely with the sales and underwriting teams to provide comprehensive support throughout the insurance process.
- Assess and analyse clients' risks and exposures, recommending appropriate coverage options.
- Prepare accurate documentation, including policy quotes, endorsements, and renewals.
- Proactively identify opportunities to up-sell or cross-sell additional insurance products.
- Stay up-to-date with industry trends, regulatory changes, and market conditions
- Handle client inquiries, claims, and complaints promptly and professionally, providing timely resolutions.
Our Diversity, Equity and Inclusion Mission
At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.