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Claims Executive

Job description

Our client has an opportunity for an experienced Claims Executive to join the business… you will support the team in providing an effective and efficient claims service to their customers. Dealing effectively with all claims allocated, ensuring that company policy, procedure and regulatory requirements are adhered to at all times. You will be dealing with a mixed portfolio of claims - anything from Liability, Property and Motor.

Role & Responsibilities;

  • Efficiently handle all claims allocated to the job holder - job holder shall be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients. Insurers, claimants, policyholders, brokers and other experts.
  • Refer claims which fall outside of personal authority levels to line manager.
  • Gather and process information, as directed, to support the effective assessment of more complex cases.
  • Assist in the training of new or inexperienced staff in the use of company systems and processes.
  • To maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring, that this is recorded in like with Training & Competency requirements.
  • To conduct the business of the company at all times in a courteous and efficient manner.
  • The job holder will, at various times act for the insured and the insurer. The job holder will be responsible for adhering to all the groups procedures and policies, in relation to the identification and management of the potential conflicts of interest and for the fair treatment of customers and will ensure they follow the systems and controls operating to ensure that this is the case.
  • To undertake any other tasks as may reasonably be required by the company.

Previous experience handling a mixed portfolio of claims is required for this role… You will also be required to travel and attend client losses when necessary. When you aren't out seeing clients, a mix of office / home working is available.

Please get in touch for a confidential chat!

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At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.