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Claims Handler

Job description

We are looking for an experienced Motor Claims Handler to join an expanding Broker based in Birmingham.

The role will involve;

  • Efficiently handle all claims allocated to the job holder - job holder shall be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients. Insurers, claimants, policyholders, Brokers and other experts
  • Refer claims which fall outside of personal authority levels to Line Manager
  • Gather and process information, as directed, to support the effective assessment of more complex cases
  • To maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring, that this is recorded in like with training and competency requirements
  • To always conduct the business of the company in a courteous and efficient manner
  • The job holder will, at various times act for the insured and the insurer. The job holder will be responsible for adhering to all the groups procedures and policies, in relation to the identification and management of the potential conflicts of interest and for the fair treatment of customers and will ensure they follow the systems and controls operating to ensure that this is the case

Experience required;

  • Previous experience dealing with claims for motor fleet, motor trade is required. Haulage would be an advantage
  • Experience dealing with a varied portfolio of motor, liability and property related claims would be an advantage
  • Comfortable being in front of clients and excellent customer care experience
  • General insurance principles and practice
  • A strong work ethic and time management skills to efficiently handle a large caseload
  • Class of risk, product and market knowledge
  • General insurance regulation and business ethics
  • IT proficient - Excel knowledge and ability to present information. Acturis experience would be preferable

We offer a competitive salary and bonus scheme, combined with a benefits package which can be personalised to suit your needs continuous training and development opportunities to progress your career with an ambitious and growing company.

Please get in touch today for a confidential chat!

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At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.