I'm partnering with a leading global insurance and risk advisory firm to recruit a Claims Manager for their UK Specialty Claims division. This is a high-impact leadership role based in Norwich, offering hybrid working and the opportunity to shape the future of a dynamic claims function.

The Opportunity

This is a hands-on leadership position overseeing a team of claims professionals, including Team Managers and Handlers, across complex lines such as Aviation, Energy, Liability, and Commercial Property.
You'll report into the Head of Claims Operations and play a key role in driving performance, operational excellence, and strategic transformation within the UK Claims Leadership team.

Key Responsibilities

• Lead, coach, and develop a high-performing team to deliver exceptional client outcomes
• Personally handle escalated and complex claims - this is a visible, hands-on leadership role
• Drive operational improvements using data, metrics, and best practice
• Collaborate with regional and global leaders to shape claims strategy and innovation
• Champion a high-performance culture and continuous improvement mindset
• Lead initiatives around data quality, process efficiency, and regulatory compliance

Candidate Profile

• Proven leadership experience in a claims environment (broker, insurer, or loss adjuster)
• Strong technical knowledge of specialty lines (Aviation, Energy, Liability, Property)
• Confident and credible communicator with the ability to influence and inspire
• Data-literate and comfortable using metrics to drive decisions
• Operationally minded with a track record of delivering change
• Able to build trust across a diverse team, from early-career professionals to long-tenured staff

Why Join?

• Be part of a global brand with a strong local presence and collaborative culture
• Lead a well-established team with a mix of experience and energy
• Join a business that values innovation, inclusion, and impact
• Enjoy a hybrid working model, strong benefits, and genuine career progression

Interested?

If you're a confident claims leader ready to take on a strategic, people-focused role in a high-performing team, I'd love to hear from you. Apply now or get in touch for a confidential conversation.

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At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.