Are you an experienced Claims professional with a strong background in the insurance industry?

Do you possess excellent managerial or leadership skills? If so, we have an exciting opportunity for you to join our team as a Claims Manager for our insurance brokerage.

My client is a leading insurance brokerage firm that specialises in providing comprehensive insurance solutions to individuals and businesses. We have a dedicated team of professionals who strive to deliver exceptional service and support to our clients. As a Claims Manager, you will play a crucial role in overseeing and managing the claims department, ensuring the timely and efficient processing of claims for their valued clients.

Responsibilities:

• Handle claims and incidents from across different products, advising on requirements, and seeing the claim through to an effective conclusion. This will include high value Professional Indemnity claims.
• Maintain efficient handling of the claims caseload to ensure the prompt, timely and effective handling of claims.
• Liaising with clients, insurers and panel firms to ensure effective communication between all stakeholders.
• Ensure accurate and timely notifications to relevant insurers and keep clients informed.
• Ensure that the system (Acturis) is up to date.
• Utilise the task management system to monitor claims/incidents.
• Produce claims MI reports and present to the Board and EXCO when required.
• Produce case reports and any ad hoc reporting on existing and new claims to identify actions for insurers and colleagues, where appropriate.
• Interrogate and monitor statistical reports as and when produced to ensure accuracy and quality of data.
• Assist with the monitoring and management of insurer claims service performance to ensure client satisfaction.
• Maintain claims quality assurance system to ensure effective control and management of claims settlements.

Requirements:

• To have thorough, technical, and appropriate insurance policy working experience, and be able to adapt knowledge to suit a variety of insurance products.
• Good IT skills including Microsoft Office.
• Presentation skills with the ability to present to groups of individuals on relevant topics as required.
• Effective verbal, written and oral communication skills.
• Ability to work efficiently and effectively under pressure using first-rate planning, organisational and time management skills.
• An effective team player with a positive attitude and eagerness to support the wider team.
• Have a customer-centric approach at all times.
• Ability to demonstrate excellent strategic and operational planning in the short, medium, and long-term business environments.
• Ability to persuade and influence others.

This is a great opportunity for someone who is looking to take that step up in a leadership role.

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