Back to jobs

Customer Success Manager

Job description

My client, a rapidly growing Insurtech bussiness is looking for a highly driven individual to break the norms of traditional insurance and credit market with a world class product and service.

As they on board new clients, launch new offerings and evolve as an organisation, they need to continually push the boundaries of delivering better customer outcomes. This includes delivering unmatched service, market-leading technology, innovative insights and unique opportunities to our clients.

As Customer Success Manager, you will support managing their key client stakeholders, typically credit managers, from the point of their on boarding and throughout their relationships. You will become their trusted advisor, fully understanding their business and requirements. You will help make sure that clients get the full benefit from using the platform and product, whilst overseeing the smooth execution against agreed strategic and commercial account plans.
By working closely with other teams (such as Sales, Marketing, Tech, Product, and Operations), your mission will be to create a positive experience for the clients, both today and on an ongoing basis in the future.

This is a fantastic opportunity to join one of the fastest growing and fast-paced fintechs on the ground floor and develop with the company and its clients.

About the business:
Series A fintech transforming B2B credit
Backed by top European and American VCs
Founded in 2020, they are already serving blue-chip clients across UK, Europe, US and Canada
Fast-growing team based between London New York & Dallas

Please only apply for this role if you have relevant credit insurance / credit management experience.

Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy.

Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.