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Desk Based Healthcare Administrator/Account Manager

Job description

An exciting opportunity has arisen for an experienced Desk Based Healthcare Administrator/Account Manager. (hybrid role)

The purpose of the role is to support & assist in the retention of policies with existing clients and acquisition of new business in the most efficient and cost effective manner.


  • Preparing business reports including renewals and new business for the range of healthcare products (Private medical insurance, dental, health screening and cashplan)
  • Day to day administration of existing schemes
  • Administration of renewal process and renewing policies with clients by phone/email
  • Preparing & updating monthly claims reports
  • Managing quotation process for market reviews & new business prospects
  • Liaising with insurers to resolve claims & membership issues
  • Keeping colleagues informed of ongoing queries/claims issues
  • Ensuring attention to detail in all aspects of role
  • Maintaining good working knowledge of the range of healthcare products and markets
  • Adhering to regulatory requirements at all times
  • Working in accordance with Data Protection and adhering to TCF at all times

Key skills:

  • Excellent communication both verbal and written
  • Customer service
  • Client focus
  • Relationship building
  • PMI product knowledge
  • All aspects of Microsoft Office


  • Annual salary from £25k - £30k depending on experience
  • 29 days annual leave
  • Group life cover
  • Private medical insurance cover

Visit the IDEX Consulting Ltd website for further opportunities. We value diversity and always provide guidance based on merit. Please note that the information supplied may be retained for up to 3 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy.