An opportunity to join an award winning financial planning team has become available in their office in Bath!

If you are looking for a rewarding career with a business that offers full support and development with exams and a career pathway then please click apply!

Your role will be to assist the Financial Advisers by providing full administrative support and maintaining close contact with the clients to deliver a professional, compliant and effective service. This is a fantastic opportunity to work within an operational role for a fast-paced, multi award-winning company.

Key Responsibilities

• To be the first point of contact for clients
• Provide an excellent telephone-based service to clients both external and internal together with third party providers.
• Arrange client meetings and prepare client meeting packs to support allocated adviser(s)
• Processing and monitoring of all new business (both for new and existing clients)
• Ensure that financial transactions are completed correctly and files are fully FCA compliant
• Manage and track pipeline activity providing regular progress updates to both client and adviser(s)
• Handle all ad-hoc valuation requests in a timely and compliant manner
• Contact and liaise with relevant product providers/third parties to obtain accurate policy information for ad-hoc valuation production
• Liaise with clients, solicitors and accountants as necessary in order to obtain relevant information and resolve queries
• Handling the distribution of letters of authority and correspondence to clients, professional introducers and other third parties where appropriate
• Maintain the CRM system (CURO) to ensure that KYC information for clients is entered fully and accurately
• Process and issue client invoices including adviser charging arrangements and liaise with the Finance team to chase overdue payments
• Ensure that all tasks on CURO are completed in line with company policy and procedures
• Develop and maintain effective relationships with colleagues and third parties
• Assess client file documents in accordance with compliance requirements, identifying and correcting remedial actions as requested
• Be aware and act upon any compliance, risk and quality issues.
• Provide recommendations/improvement ideas to increase operational efficiency's within the team.
• On request from the Senior Client Services Associate, provide assistance with either work-flow demands or training/guidance support to colleagues

Knowledge, Skills & Experience

• Strong operational experience within the Financial Services industry
• A desire to further develop knowledge and to undertake relevant examinations to support understanding within the role
• Proficient IT skills in core Microsoft Office systems
• Organisation and prioritisation skills
• Excellent verbal and written communication skills with an eye for detail
• Professional telephone manner

Benefits

• Share Scheme
• Company discretionary bonus scheme
• 24 holidays (increasing to 26), plus 2 additional days paid Christmas shut down period
• Company Pension scheme
• Group Income Protection
• Life Assurance
• Eye Care Scheme
• Well-being programme
• Bike to Work Scheme
• Full support with professional qualifications

For further information on this financial planning administration role in Bath please click apply!

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