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Financial Planning Administrator

Job description

An opportunity to join an award winning financial planning team has become available in their office in Bath!

If you are looking for a rewarding career with a business that offers full support and development with exams and a career pathway then please click apply!

Your role will be to assist the Financial Advisers by providing full administrative support and maintaining close contact with the clients to deliver a professional, compliant and effective service. This is a fantastic opportunity to work within an operational role for a fast-paced, multi award-winning company.

Key Responsibilities

  • To be the first point of contact for clients
  • Provide an excellent telephone-based service to clients both external and internal together with third party providers.
  • Arrange client meetings and prepare client meeting packs to support allocated adviser(s)
  • Processing and monitoring of all new business (both for new and existing clients)
  • Ensure that financial transactions are completed correctly and files are fully FCA compliant
  • Manage and track pipeline activity providing regular progress updates to both client and adviser(s)
  • Handle all ad-hoc valuation requests in a timely and compliant manner
  • Contact and liaise with relevant product providers/third parties to obtain accurate policy information for ad-hoc valuation production
  • Liaise with clients, solicitors and accountants as necessary in order to obtain relevant information and resolve queries
  • Handling the distribution of letters of authority and correspondence to clients, professional introducers and other third parties where appropriate
  • Maintain the CRM system (CURO) to ensure that KYC information for clients is entered fully and accurately
  • Process and issue client invoices including adviser charging arrangements and liaise with the Finance team to chase overdue payments
  • Ensure that all tasks on CURO are completed in line with company policy and procedures
  • Develop and maintain effective relationships with colleagues and third parties
  • Assess client file documents in accordance with compliance requirements, identifying and correcting remedial actions as requested
  • Be aware and act upon any compliance, risk and quality issues.
  • Provide recommendations/improvement ideas to increase operational efficiency's within the team.
  • On request from the Senior Client Services Associate, provide assistance with either work-flow demands or training/guidance support to colleagues

Knowledge, Skills & Experience

  • Strong operational experience within the Financial Services industry
  • A desire to further develop knowledge and to undertake relevant examinations to support understanding within the role
  • Proficient IT skills in core Microsoft Office systems
  • Organisation and prioritisation skills
  • Excellent verbal and written communication skills with an eye for detail
  • Professional telephone manner


  • Share Scheme
  • Company discretionary bonus scheme
  • 24 holidays (increasing to 26), plus 2 additional days paid Christmas shut down period
  • Company Pension scheme
  • Group Income Protection
  • Life Assurance
  • Eye Care Scheme
  • Well-being programme
  • Bike to Work Scheme
  • Full support with professional qualifications

For further information on this financial planning administration role in Bath please click apply!

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