Our client is centralising their Administration teams due mergers and acquisitions and are keen to bring a Head of Operations to bring together people, processes and target operating models.

Role Responsibilities:

• Responsible for overseeing the operational activities ensuring productivity, quality and customer satisfaction are adhered to
• Develop, improve and implement operational strategies
• Process improvement plans to reduce costs and increase productivity
• Manage under-performance
• Coaching and training
• Actively promoting the principles, decisions and requirements of the business

Experience Required:

• Similar background within a large IFA practice
• Teamwork
• Problem Solving
• Self-Management
• Leading Change
• Being results-driven
• Learning and Development

In return you will receive a generous salary and benefits package and the opportunity to join one of the leading consolidators in the UK.

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At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.