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Senior Claims Handler

Job description

Do you live on the South Coast and have previous claims experience?!

We are partnered with a long-standing client who are looking for a Senior Claims Handler who will become an integral part of the business.

The role will form part of a new team set up which will be based on the South Coast of England - ideally in West Sussex. This is an exciting time to join this MGA as you will have the opportunity to potentially grow a team and have the scope to create a role based around your skill set.

In a nutshell, the role will involve handling claims from start to finish whilst ensuring your customers feel comfortable and are kept up to date during the whole process. The company has built their own claims system, and you will be dealing with claims inhouse as the company have various binder agreements in place.

Main purpose of the role;

  • Handle claims from start to finish whilst ensuring your customers feel comfortable and are kept up to date during the whole process.
  • You will be dealing with a range of personal and High net worth professionals who own a Pleasure craft - This could be Superyachts and Sailboats through to smaller marine craft such as Dinghy and Jet Ski's
  • You will be the 'go to' person in the office and provide technical support to your team when possible.
  • No 2 days will be the same which will give you the opportunity to think on your feet and be proactive to ensure the right outcome is achieved for your customers.


The ideal candidate would be someone who has previous marine claims experience, however candidates who have dealt with a mix of personal lines claims will also be considered!

This is an amazing opportunity to take the next step in your career to work for a forward-thinking / entrepreneurial organisation who are rapidly growing in different areas.

Hybrid working with a mix of both home and office working is available.

An attractive salary/benefits package is on offer and will largely be dependent upon the experience of the successful individual.

Please get in touch to discuss further!






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At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.