Job description
Idex Consulting is working with a leading National IFA firm in Edinburgh who are looking to recruit an Senior IFA Administrator.
Responsibilities will include:
Support the Financial Planner to deliver on agreed service levels and to manage the client advice journey by:
- Providing all necessary paperwork timeously for new and review planning meetings eg: core engagement documents, agendas, valuations, performance information, charges, expression of wish, trust forms and any other documents pertinent to remaining compliant with up-to-date legislation
- Adopting a good client-first culture and ensuring that every client interaction is a positive one
- Efficiently obtaining all necessary information about a client's existing products using Letters of Authority, preparing illustrations and submitting all new business including that of a more complex nature
- Monitoring all new and existing business transactions to completion whilst keeping the client/Planner regularly updated
- Processing all existing client transactions including regular and one-off withdrawals, top-ups, Bed & ISAs etc.
- Managing proposition changes, fund switches, rebalances not automatically carried out, POAs Trust Forms, phased income and any other transactions, as necessary
- Identifying clients due for review and following workflow to completion in line with Co process
- Ensuring all client records across various softwares (ie: iO, Papercloud, Moneyinfo, Truth) are set up and accurately maintained in line with inhouse processes and regulatory requirements
- Using iO as a task and workflow (including fee income) management system, setting up, completing and assigning tasks routinely to ensure a well-rounded and smooth client experience
- Supporting the operations and compliance functions by ensuring that all management information is accurate and readily accessible whether via iO or general Registers
- Supporting the Client Services Manager by ensuring that all defined processes are strictly adhered to within the team and by providing guidance and training to more junior members of staff
- Supporting the Client Services Manager by leading as a systems expert on iO, Moneyinfo and cashflow modelling software
- Supporting the Client Services Manager by deputising/stepping up in her absence to ensure smooth ongoing work and office management across the team
- Carrying out any other activities or ad hoc project duties for the team including progress towards full simplification and harmonisation
- Completing all mandatory learning within the deadlines and adhering to conduct rules at all times
- Working closely with paraplanning team to maximise the effectiveness of operating procedures
Skills and experience
- Previous background working within a IFA or financial services organisation
- Good working knowledge of Intelligent Office (iO) and Excel
- Good knowledge of using Microsoft Office packages in particular Excel and Word
- Strong verbal and written communications skills
- Excellent interpersonal skills with individuals at all levels, internally and externally
- The ability to work on own initiative and also work as part of a team is desirable
Benefits
- Group pension scheme
- Healthcare
- Death in service
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