An opportunity has arisen with a respected firm in Sunderland for a Senior Administrator to join their team.

Looking for an enthusiastic individual to join their existing adviser support team to provide quality administration.

Responsibilities:

• Managing adviser diaries and preparing review paperwork for client meetings
• Completing actions and administration after client meetings
• Preparation and processing of new business
• Assist in the preparation of Financial Planning Reports
• Handling non-advice customer queries by telephone and email
• Ensure that customer administration is carried out in accordance with compliance and regulatory obligations
• Keep up to date with financial products and legislation, demonstrating continual learning and development
• Preparation of the monthly Management Information
• Assist the Office Manager in the checking of team workflow
• Other administrative duties as required

Requirements:

• You are customer focused
• Excellent numeracy skills, with a good eye for detail
• Excellent communication skills both written and verbal
• Self-motivation, be highly organised and have good problem solving capabilities
• Good IT skills such as Word, Excel and the ability to pick up new systems quickly
• A proven background in providing excellent customer service

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At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.