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Claire Capehorn

Client Director
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​"IDEX is a leading independent specialist consultancy business with a good market reputation, they encourage entrepreneurial spirit within the organization and operate under a flat structure, so the business can be nimbler and more flexible, driving decisions quickly and effectively. I have worked with IDEX and some of their senior leadership team in both a client capacity and in the market throughout my career and I have been impressed with their industry knowledge and the wealth of experience.

The senior leadership team recognizes that the war on talent is as prolific as ever, therefore the need for innovation and transformation in the way consultancy businesses service their clients is imperative. IDEX has the vision, investment, and drive to adapt to the evolving market making this an exciting time to join the business as they navigate through growth and change."


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Claire is a Talent Acquisition & Recruitment Leader with over 20 years' insurance market experience working in partnership at a strategic level to devise and implement overall candidate attraction strategy for long term and immediate recruitment needs.

She has assisted with identifying and acquiring senior investments that will assist in continued growth, with Insurers, managed agents and broking houses both in the London and regional markets. Claire has further experience of setting up grass root offices in the UK, Offshoring and M&A activity.

With over ten years’ experience working for a global broking house, Claire created and grew a talent acquisition vertical from scratch. Implemented operational processes & procedures, devising marketing & training collateral, formulating a PSL, Managing Partner & TPP relationships, while leading a team of competent TAs. She wrote and implemented the “Hiring Manager Tool Kit” to assist in the selection and hiring process for internal Managers, in addition to conducting workshops and lunch & learns.

Her experience extends to emerging talent strategy pre and post apprenticeship levy with the implementation of an apprenticeship cohort, internships and graduate hiring.

Claire joins IDEX as a Client Director (General Insurance London), working as part of our leadership team to develop business transformation and assist in the growth for our clients.

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