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Corporate Insurance Client Director

Job description

The Client Director will establish strong relationships with clients and will position themselves to be a trusted advisor to senior colleagues. In the role, you will act as a client leader across a portfolio of clients with complex risk management requirements. This will include:

  • Core to this is a strong understanding of commercial insurance products including Property & Casualty, Professional Indemnity, Cyber and Management Liability insurance.
  • Using your technical knowledge, you will shape discussions with clients and provide guidance to the client teams. The role involves thinking strategically about the client base and proactively bringing opportunities/ideas to the leadership team.
  • The Client Director role requires you to work to gain a thorough understanding of services and to ensure that the client understands the full value delivered.
  • Effective communication is key to the role. The Client Director is expected to give/receive feedback to continually elevate the success of the team and demonstrate an ability to act on feedback to ensure appropriate remediation plans can delivered.

Skills and Experience Required

  • Solid Corporate insurance industry knowledge is essential to create the partnership required with clients and client teams;
  • Strong knowledge and understanding of professional indemnity insurance (and ideally cyber and management liability insurance);
  • Proven experience managing a client team and providing advice and guidance on some of the more complex aspects around the day-to-day management of the client portfolios;
  • Ability to identify client needs and clearly articulate the problem to be solved; recognises challenges and barriers to solving them and assembles internal resources to achieve the desired client outcome;
  • Accountability for service delivery, ensuring progress for all client workstreams. Builds alignment of internal client teams on related workstreams.

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At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.