Job description
As our Adviser Manager, you will be responsible for:
- Managing and motivating a team of Independent Financial Advisers, based across the UK, in line with the business behaviours and values whilst acting in line with the Vision statement
- Ensuring the team deliver high quality, holistic advice to clients and achieve good outcomes in line with FCA guidelines, including Consumer Duty
- Motivating the team to ensure team KPIs are met, with a focus on organic growth, client and adviser retention and delivery of good customer outcomes
- Ensuring advisers are trained and fully competent to deliver holistic advice in line with the T&C Scheme. Supporting and developing advisers to achieve and maintain Competent Adviser Status
- Reviewing client feedback, including complaints, breaches and client surveys. Making positive improvements and deliver good client outcomes
- Supporting pre-approvals checking, file checking pre and post-sale as required by the business. Ensure yourself and Advisers maintain adequate CPD records
- Maintaining your own personal competence to deliver the training and competency scheme
- Regularly review business development plans, Adviser performance (including completion of annual client reviews)
- Proactively work to retain advisers, identifying areas of risk
What we are looking for in our ideal Adviser Manager:
- Demonstrable experience of building and managing successful teams
- Strong understanding of FCA regulatory requirements, such as consumer duty and treating customers fairly
- Skilled at understanding and manipulating data
- Qualified to minimum OCA Level 4 Diploma standard
- Previous Sales Management and Training & Competence Management experience
- Relevant industry supervision qualification would be desirable - H15, J07 or AF6
- Accomplished communicator with experience of interacting effectively with both individuals and groups
- Ability to attain SPS
Benefits and Perks
- Flexible working & holidays - Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service
- Social perks - To recognise and celebrate employees' great work we are all invited to our annual Christmas and Summer parties
- Pension - We offer a contributory pension scheme with Royal London as well as death-in-service benefit
- Bonus scheme - All employees are offered a competitive salary and a discretionary annual bonus, following completion of a year's service
- Health and well-being - The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and well-being initiatives, including discounted health club memberships and free healthcare benefits
- Professional development - We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals
- Shopping discounts - Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go-to supermarkets, as well as access to free online training courses
Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy.
Our Diversity, Equity and Inclusion Mission
At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
