We are currently recruiting for a Client Service Manager to join an establish Global Risks Client Team in Chelmsford or London. The Client Service Manager is responsible leading a team of Client Service Advisors to deliver a consistent and high level of service to a portfolio of clients. Additionally, you will be coordinating and managing the provision of service to a small portfolio of clients.

As a Client Manager your day-to-day responsibilities will focus on leading a team of Client Service Advisors to support in the servicing and management of insurance programmes for complex multinational organisations. More broadly you will support bringing the best of the company's capabilities to our clients to help them achieve their strategic objectives.

The key responsibilities will include:

• Manage the service provided to clients by your team of Client Service Advisors. Ensure the highest level of service to each assigned client in line with the agreed client service tools
• Bring consistency to the team through a process of coaching and development to support client objectives
• Manage your own book of clients in conjunction with the Client Managers / Client Directors
• Identify and introduce products and services to meet the client's needs and understand and communicate each Client's business issues and needs to the service team
• Build client relationships with key decision-makers
• Assist the Client Directors and Client Managers to grow the revenue and profitability of your client portfolio

Skills and experience will ideally include

• Proven experience in the insurance industry, and in client relationship management
• Experience of commercial insurance ideally with global exposure
• Strong insurer relationships
• An effective communicator
• Self-disciplined, organised, and results focused
• A strong team player

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