Job description
Let's cut through the noise.
This role isn't about sitting in meetings, hiding behind a title, or "managing" people from a distance.
I'm working with a broker who needs a proper Insurance Broking Services Manager - someone who understands commercial broking inside out, can lead a team confidently, and is still happy getting stuck into client work.
If you like being hands-on, setting standards, and holding people (including yourself) accountable, this will make sense.
The role (what you'll actually be doing)
You'll be responsible for the day-to-day running of the Commercial Account Handling team, while also managing your own portfolio of clients.
This is a player-manager role
Your responsibilities will include:
Leading the Commercial Account Handling team day to day
Supporting the Team Director, who retains overall responsibility for the book
Making sure renewals and MTAs are processed accurately and in line with company procedures
Managing the basics properly: holidays, sickness, absence
Identifying when the team needs hiring and leading the interview process
Training and onboarding new starters
Dealing with performance and conduct issues quickly and professionally
Setting development plans and carrying out appraisals
Personally servicing a portfolio of commercial clients
Handling new business, renewals and mid-term adjustments
Taking client and insurer calls and knowing when to escalate (and when not to)
What you'll need
This role only works if you already know what you're doing.
You must have:
Strong commercial insurance broking experience
End-to-end account handling capability
The ability to prioritise, organise, and hit deadlines
Confidence dealing with clients, insurers and internal stakeholders
A problem-solving mindset - not a "that's not my job" attitude
Nice to have (but not essential):
Previous team leader or people management experience
Or the confidence and credibility to step into your first management role
Who this suits
A Senior Account Handler ready to step up
A Team Leader who still wants to stay close to the work
Someone frustrated by weak leadership and low standards
Someone who wants influence, responsibility, and progression - not just a fancy title
If this sounds like you - or you're just curious - let's have a conversation.
Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy.
Our Diversity, Equity and Inclusion Mission
At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
