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Commercial Claims Handler

Job description

Our client is looking for a Commercial Claims Handler to play a pivotal role in managing and facilitating the claims process for their commercial clients.

Key Responsibilities:

  • You will be responsible for handling claims efficiently and professionally, ensuring a seamless experience for our clients while adhering to industry regulations and company policies.
  • Receive and assess commercial insurance claims from clients.
  • Investigate claims, gathering relevant information and documentation.
  • Collaborate with clients, insurers, and third-party service providers to expedite the claims process.
  • Evaluate policy coverage and determine liability and settlement options.
  • You will act as the main point of contact for clients throughout the claims process.
  • Provide clear and timely updates on the status of claims.
  • Address client inquiries and concerns with professionalism and empathy.
  • Ensure exceptional customer service to build and maintain strong client relationships.

The ideal candidate will be someone who has previous experience handling a mixed portfolio of commercial claims - Liability, Commercial Property and Motor. However, candidates who have dealt with Personal Lines Claims may also be considered.

You will be joining a close-knit, friendly team who enjoy providing a high level of service to their clients.

The role will predominantly be office based with the option of WFH one day a week.

Excellent communication and interpersonal skills are essential along with strong analytical and problem-solving abilities.

Please get in touch today for a confidential discussion!

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At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.