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  • ​“Alex was amazing from the get-go, she was really friendly and helpful and managed to secure me a few offers - all different, which was good as it gave me options. In the end, I went to Verlingue who have been great so far. I would highly recommend any of my friends to speak to Alex in the future, she was just amazing from start to finish and even took the time to see how I was settling in. Thanks again Alex."

    Alex Callinan, Managing Consultant General Insurance
    Alex Callinan, Managing Consultant General Insurance
  • ​"There is one word that best describes Lisa and that is Amazing! Her passion and enthusiasm are infectious and Lisa really does show that she is interested in the best possible outcome for her clients. Lisa is an absolute credit to her company and her clients and I am extremely pleased to have worked with Lisa, which resulted in me finding my dream job!Lisa is engaging and supportive and really takes time to understand what is needed to get the right match for the candidate and the company. The whole process was great and this is down to Lisa's commitment to offering a great service.I know Lisa worked very hard for me and did a great job in updating and supporting me through the process, I really am forever grateful for her support and I would recommend Lisa to everyone over and over as she really is a superstar!"

    Lisa Williams, Client Delivery Manager General Insurance
    Lisa Williams, Client Delivery Manager General Insurance
  • "Earlier this year I had the pleasure of dealing with Allison Marshall from IDEX Consulting with regard to a new opportunity/role.I had previously worked for a specialist insurer for 20 years, so this was always going to be an extraordinarily difficult and somewhat brave move for me.Allison was absolutely fantastic in supporting me throughout the process. I cannot express just how brilliant Alison has been both in presenting the opportunity, supporting me through the recruitment process, and indeed afterward.I am pleased to report I am doing really well in my new job and the opportunity was everything Allison said it would be. I am absolutely confident in the decision made and I would like to express my sincere thanks to Allison and the IDEX team for their professionalism and support throughout."

    Allison Marshall, Client Partnership Director General Insurance
    Allison Marshall, Client Partnership Director General Insurance
  • ​"I have worked with Ian for a good part of 2022 on a collaborative project to recruit high quality candidates for vacancies at NIG. I value the pace at which Ian works, as we both recognise that this is important within the current climate and there is no room for unnecessary delays. Ian is hungry for business, seeks to genuinely understand the role he is looking to place a candidate into, and is honest when he feels someone may not be the right fit. All qualities of a successful recruitment partner. I wouldn’t hesitate to work with Ian again on a similar project, or to recommend him to anyone else."

    Ian Kennelly, Regional Manager General Insurance
    Ian Kennelly, Regional Manager General Insurance
  • "​Michelle is my go-to recruiter, she delivers honest and clear advice on candidates. Her approach is one that works for us and I have been lucky to have her recruiting for my team over the past 5 years, she recruits my team and as we grow, she will continue to do so for us and the wider business. She is an absolute star and we have consistently turned down any approaches from other recruiters because her practical, professional, and personal approach is unrivaled. Also, she absolutely makes me laugh!"

    Michelle Paish, Business Manager General Insurance
    Michelle Paish, Business Manager General Insurance
  • ​“I have had the pleasure of working and forging a healthy working relationship with Adam. I am in a rush for talent, but not for the sake of it, and it's been imperative that the candidates presented are put through a strong three stage due diligence process. Out of the four candidates presented for one role, we had offer letters to three, and one other strong candidate's salary request proved to be a deal breaker. The market Adam operates within is vicious; the war on retention of talent meant candidates rescinded on their words, despite Adam going through a vigorous validation process."

    Adam Burns, Client Director General Insurance
    Adam Burns, Client Director General Insurance
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LATEST JOBS General Insurance

Professional Indemnity Manager

Bath
£40000 - £60000 per annum

Are you a PI professional who enjoys leading a team but also dealing with the more technical side of things? Perhaps you have aspirations of this but there is just no opportunity in your current role. Would you like to be responsible for leading and developing the PI business across multiple sites across the South West for this well known broker? You will be a solid operator with good technical knowledge/experience who is organised and can support others or you will be someone who can bring client relationships with them and has perhaps been an Exec in the past. You will be responsible for supporting the business hit the renewal and new business targets across the group. Managing staffing levels including recruitment, ensuring all training is completed for both new recruits and upskilling your current team. You will need good PI knowledge from either a broker or insurer. Sectors are varied and include engineers, surveyors, architects and accountants . salary up to £60k plus car allowance. Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

Apply now

New Business Underwriting Manager - Construction

London
£70000.00 - £100000.00 per annum

Working closely with the Head of Construction Underwriting, Technical and Operational Underwriting teams, the key objective is to support on projects which drive additional revenue opportunities for the MGA, whilst also supporting the Head of Construction Underwriting in capacity performance and management. The role is not intended to undertake referrals for the underwriting of individual risks. Responsible for the leading the Technical Construction Underwriting to ensure successful planning and delivery of projects and Key Account performance management Reporting to the Head of Construction Underwriting with capacity management: to include, but not limited to, completion of monthly performance monitoring; conduct MI; underwriting footprint review and recommendations for either improvement to manage performance, or growth through widening of footprint Assist with working towards a business strategy of capacity and product rationalisation, recommending change as appropriate Assist with the Product and Governance Team to ensure compliance and oversight of FCA Fair Values reporting, and product review process Skills and Experience Required Pricing/Underwriting background/experience Experience of working with Insurer Partners Experience of project implementation A track record of embracing and working in an environment of change Results focused, commercially minded, and an ability to thrive in a high paced goal driven environment Ability to manage a portfolio of activity, and make independent decisions on priorities Self motivated and an ability to be flexible and seek solutions across a range of areas (for example, financial arrangements, due diligence requirements) Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

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Account Handler

England
£30000 - £45000 per annum

Do you want to work for one of the most exciting and newest brokers in the South West? This specialist insurance broker for high-growth companies is partnering with innovative, ambitious businesses on their scale-up journey. You will work with the most exciting, innovative and best funded startups and scale-ups in the UK, focusing on sectors such as fintech, B2B SaaS, consumer, sustainability, health & life science etc. This is the first insurance broker to assess environmental, social and governance (ESG) factors in SME underwriting, sharing the same values with their customers. They believe it is critical to understanding next-generation risk. The leadership team behind this brokerage are two of the most innovative and driven people you will meet, making something special here and their customers agree. They are actively recruiting for technical broking talent now, whether senior brokers, junior brokers or account handlers who will support the broking team. The problem with traditional insurance is that they are not designed to serve the needs of high-growth, next-generation businesses. It often holds these companies back and can leave them exposed without the right products and advice. Using a combination of cutting edge technology, a high-touch service model and their deep underwriting expertise they have designed a better way of identifying, managing and serving this vital set of customers. Salary depending on experience, 30+ days holiday, 10 days volunteering, super flexible working, wellness allowance, etc. If you're curious to find out more, get in touch! Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

Apply now

Senior Account Handler

England
£40000 - £55000 per annum

Do you want to work for one of the most exciting and newest brokers in the South West? Opportunity for a Senior Broker who has aspirations to get into a leadership role. This specialist insurance broker for high-growth companies is partnering with innovative, ambitious businesses on their scale-up journey. You will work with the most exciting, innovative and best funded startups and scale-ups in the UK, focusing on sectors such as fintech, B2B SaaS, consumer, sustainability, health & life science etc. This is the first insurance broker to assess environmental, social and governance (ESG) factors in SME underwriting, sharing the same values with their customers. They believe it is critical to understanding next-generation risk. The leadership team behind this brokerage are two of the most innovative and driven people you will meet, making something special here and their customers agree. They are actively recruiting for technical broking talent now, whether senior brokers, junior brokers or account handlers who will support the broking team. The problem with traditional insurance is that they are not designed to serve the needs of high-growth, next-generation businesses. It often holds these companies back and can leave them exposed without the right products and advice. Using a combination of cutting edge technology, a high-touch service model and their deep underwriting expertise they have designed a better way of identifying, managing and serving this vital set of customers. Salary depending on experience, 30+ days holiday, 10 days volunteering, super flexible working, wellness allowance, etc. If you're curious to find out more, get in touch! Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

Apply now

Loss Adjuster

Cambridge
£45000.00 - £55000.00 per annum + Company car

Our client, an independent Insurer are looking for Loss Adjusters to join their expanding team! We have various roles covering the South, South East, East Midlands & East Anglia. The role will include undertaking claims assessments in the field and making associated recommendations, in line with customer propositions, product policies, risk strategy and appetite, and business strategy and performance targets. You will spend most of your time assessing scene of loss/events, gathering relevant information, documenting findings, and advising customers. You will be field based working in various locations and dealing with customers on a one-to-one basis handling Commercial Claims including all perils (excluding subsidence) up to £100k. To be considered for the role, you must have previous Commercial Property experience… Ideally be CILA qualified or progressing towards your CII qualification. Candidates who have household claims adjusting experience may also be considered. Salaries will vary depending upon level of experience…. Up to £55k + Company Car + Benefits. Please get in touch if you are interested - michelle.paish@idexconsulting.com Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

Apply now

Marine New Business Insurance Broker

Cyprus
Negotiable

Experienced Marine Insurance Broker with an established book of business and you'd like to increase your financial earnings? Would you like to represent a Broker who have a strong reputation in the market and have unique binders/facilities with Lloyd's Underwriters (Small Commercial Craft, Marine Trades, Marine War and Yachts)? A family-run, specialty Marine Insurance Broker with offices across Continental Europe are looking to expand their team, with an opportunity available based in Cyprus (Remote). The company: Your new business are specialists within the brown and blue water insurance market and have specific expertise writing H&M, P&I, Marine War and Yacht/Small Commercial Craft Insurance. They hold a number of strong relationships with Underwriters across Europe, including facilities within Lloyd's / London market You will be part of a family run business, an opportunity to bring ideas and have a voice within the company. You will become an important part of a collaborative team and you'll be able to make a positive impact on the growth of the company The role / offer: Joining as a Marine Insurance Broker / Producer you will develop relationships with new prospects across your chosen market. You will have the opportunity to network with local Insurance Brokers/agency as well as directly with clients, plus be able to generate referrals from existing clients. You will collaborate with the wider team who will support you with administration tasks to ensure clients are serviced correctly year on year You will be offered an attractive base salary + commission structure (up to 2.5% of new business premium written) Your background: To be considered, you'll be an experienced, well-connected Marine Insurance Broker with a history of developing new business. You will have had exposure to Yacht, Hull & Machinery, P&I or Commercial Craft Insurance and enjoy working in a close-knit team If you have a CV great, but if not don't worry as we can help you create one. Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

Apply now

Marine New Business Insurance Broker

France
Negotiable

Experienced Marine Insurance Broker with an established book of business and you'd like to increase your financial earnings? Would you like to represent a Broker who have a strong reputation in the market and have unique binders/facilities with Lloyd's Underwriters (Small Commercial Craft, Marine Trades, Marine War and Yachts)? A family-run, specialty Marine Insurance Broker with offices across Continental Europe are looking to expand their team, with an opportunity available based in France (Remote). The company: Your new business are specialists within the brown and blue water insurance market and have specific expertise writing H&M, P&I, Marine War and Yacht/Small Commercial Craft Insurance. They hold a number of strong relationships with Underwriters across Europe, including facilities within Lloyd's / London market You will be part of a family run business, an opportunity to bring ideas and have a voice within the company. You will become an important part of a collaborative team and you'll be able to make a positive impact on the growth of the company The role / offer: Joining as a Marine Insurance Broker / Producer you will develop relationships with new prospects across your chosen market. You will have the opportunity to network with local Insurance Brokers/agency as well as directly with clients, plus be able to generate referrals from existing clients. You will collaborate with the wider team who will support you with administration tasks to ensure clients are serviced correctly year on year You will be offered an attractive base salary + commission structure (up to 2.5% of new business premium written) Your background: To be considered, you'll be an experienced, well-connected Marine Insurance Broker with a history of developing new business. You will have had exposure to Yacht, Hull & Machinery, P&I or Commercial Craft Insurance and enjoy working in a close-knit team If you have a CV great, but if not don't worry as we can help you create one Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

Apply now

Marine New Business Insurance Broker

Spain
Negotiable

Experienced Marine Insurance Broker with an established book of business and you'd like to increase your financial earnings? Would you like to represent a Broker who have a strong reputation in the market and have unique binders/facilities with Lloyd's Underwriters (Small Commercial Craft, Marine Trades, Marine War and Yachts)? A family-run, specialty Marine Insurance Broker with offices across Continental Europe are looking to expand their team, with an opportunity available based in Spain (Remote). The company: Your new business are specialists within the brown and blue water insurance market and have specific expertise writing H&M, P&I, Marine War and Yacht/Small Commercial Craft Insurance. They hold a number of strong relationships with Underwriters across Europe, including facilities within Lloyd's / London market You will be part of a family run business, an opportunity to bring ideas and have a voice within the company. You will become an important part of a collaborative team and you'll be able to make a positive impact on the growth of the company The role / offer: Joining as a Marine Insurance Broker / Producer you will develop relationships with new prospects across your chosen market. You will have the opportunity to network with local Insurance Brokers/agency as well as directly with clients, plus be able to generate referrals from existing clients. You will collaborate with the wider team who will support you with administration tasks to ensure clients are serviced correctly year on year You will be offered an attractive base salary + commission structure (up to 2.5% of new business premium written) Your background: To be considered, you'll be an experienced, well-connected Marine Insurance Broker with a history of developing new business. You will have had exposure to Yacht, Hull & Machinery, P&I or Commercial Craft Insurance and enjoy working in a close-knit team If you have a CV great, but if not don't worry as we can help you create one. Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

Apply now

LATEST CONTENT

New Website Blog Thumbnails
New Website Blog Thumbnails generalinsurance
2024 Insurer and MGA market outlook

​We spoke to Paul Davey, Managing Director about the state of the Insurance Company and MGA markets. Paul shares his thoughts on current market trends, factors affecting hiring, in-demand roles and skills. A big factor, as Paul mentions, is a company’s ability to differentiate themselves through their unique employee value proposition. "The winners throughout 2024 and beyond will be the ones who are able to articulate their story best to attract the highest performing individuals. Part of that will derive from the financial rewards on offer, but as we know from our salary surveys in the past, a large part of the way to ‘win hearts and minds' is around the career opportunities and ‘story’ you can offer to prospective employees joining”, says Paul.For advice on the market, support with your hiring and retention strategy or guidance on finding a new role, contact Paul.What specific trends have you seen in your market?2023 saw a calming in the waters when it came to talent hiring, that’s not to say it’s been quiet; but more a returning to ‘normal’ levels of attrition and hiring, after what was by all measures a supernormal 2022. A year which saw attrition rates soar, in some insurers to north of 30%.Service levels for brokers continues to be a pain point in the broker, client and insurer relationship. We expect this to be a huge focus of attention and interest for insurers throughout 2024 as they look to capitalise on gains made during the hard market and translate these into significant land grabs by either geography or speciality, or both.What factors have affected talent attraction and retention in the past 12 months?The prior two years saw the biggest single brain drain in the history of the market, as large numbers of highly knowledgeable people chose to retire early or flip to another employer for more money.Insurers in particular, due to their complexity, have been slow to respond to this seismic change and are still remedying that loss of knowledge, particularly in the technical arenas of underwriting, claims and actuarial. Internal promotions have filled some of those gaps but a lot has been driven by external hiring and re-firing up their graduate schemes, which have been at best on a low heat for the prior decade.The third area of brain drain from the insurers is the broker market, as that sector continues to overheat with an excess of demand vs supply, it has increasingly turned to poaching experienced leaders from the insurers.Which roles are most likely to be in demand in 2024 and why?As insurers and MGAs continue to drive scale in 2024, we expect to see higher numbers of sales and development orientated roles across both the distribution and underwriting channels. This is driven by two main factors. Firstly, insurers looking to capitalise on solid COR numbers by driving higher revenues with increased confidence in their underwriting decisions, and secondly by consistent (and persistent) poor ratings from brokers when it comes to connectivity with underwriters (and more widely decision makers) at insurers.What skills are in-demand for professionals wanting to work in this market?The most in-demand skill for insurer-based professionals will be sales and development. In underwriting that will be those who can ‘trade’ at underwriter level through to leadership roles that can drive (profitable) revenue from strong broker market relationships.In the distribution space we expect to see an upturn in demand for Business Development Managers, across the board, both by insurers looking to bolster existing teams and insurers/MGA’s exploring new territories (geographic or by specialty).What do clients and professionals need to be aware of throughout the rest of the year?All insurers and MGA’s want the holy grail of great technical, sales and underwriting skills in all of their market facing personnel. The winners throughout 2024 and beyond will be the ones who are able to articulate their story best to attract the highest performing individuals. Part of that will derive from the financial rewards on offer, but as we know from our salary surveys in the past, a large part of the way to ‘win hearts and minds' is around the career opportunities and ‘story’ you can offer to prospective employees joining. Think more of what your role will offer an individual’s life and career, than the immediate functional purpose of hiring the person to fulfil a role.About PaulPaul’s experience ranges from running large scale talent attraction campaigns for global insurers and brokers; to bespoke retained assignments, targeting senior appointments across the Broking and Underwriting markets. Paul enjoys working in partnership with people to deliver the results that allow them both to achieve the success they strive for.For advice on the market, support with your hiring strategy or guidance on finding a new role, contact Paul.  

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New Website Blog Thumbnails (39) Insurance
2024 InsurTech market outlook

​Stuart McKenna, Business Director, shares his views on the InsurTech market, including growing digitization, factors affecting hiring and talent retention, and in-demand roles and skills. Stuart also advises businesses and professionals what they need to prepare for in 2024, as well as how businesses can benefit from having a strong employee value proposition.For advice on the InsurTech market, support with your hiring strategy or guidance on finding a new role, contact Stuart.What specific trends have you seen in your market?While InsurTechs have equal access to earlier-stage funding in the UK, than in other countries, they have experienced challenges accessing later-stage funding to support the scale-up and growth of their firms. These challenges could be caused by UK-based venture capital (VC) and private equity (PE) investors having less capital than US investors or expecting profitability earlier in the growth process.InsurTechs have also helped to increase diversity and inclusion in insurance through their young and diverse employee base, which provides many benefits for the sector, including access to a wider pool of talent. A large proportion of the InsurTech workforce are also located outside of London due to the flexibility of hybrid working, which is appealing to many people.What factors have affected talent attraction and retention in the past 12 months?Having the right talent in place is crucial to the success of a start-up. Attracting high-quality talent who already have good salaries and packages can be challenging.Firms need to have a robust EVP in place that demonstrates a diverse company culture that will help to attract and retain top talent who align with the organisation's values.What do clients and professionals need to be aware of in 2024?Predictive analytics and AI can and have made a difference in the insurance sector. Over two-thirds of insurers have reduced claims and underwriting costs with the help of predictive analytics. Automating processes to improve efficiencies. The manual processes in claim processing, underwriting, and documents moving from one department to another are decreased which ensures teams can work efficiently at scale.About StuartStuart has been recruiting within the UK Insurance sector since 2007. He supports senior brokers, underwriters and claims professionals across the Northern insurance market to secure roles with reputable insurance companies.He has built a first-class reputation across the insurance market as a knowledgeable and creative recruiter. His consultative approach helps open doors for professionals considering their next career move and for businesses looking at their strategic recruitment planning.For advice on the InsurTech market, support with your hiring strategy or guidance on finding a new role, contact Stuart. 

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New Website Blog Thumbnails (34) david carr blogs
2024 London Insurance market outlook

​David Carr, Managing Director, shares his views on the London Insurance market, including growth trends, factors influencing talent and retention, skills employers are looking for and in-demand roles. For advice on the UK or global insurance market, support with your hiring strategy or guidance on finding a new role, contact David.What specific trends have you seen in the London Insurance market?The UK insurance market has considerably grown over the past 12 months, with premiums reaching around £320 billion at year end. Growth in the London market has been heavily influenced by the UK’s strong economy and various global factors.There hasn’t been a dramatic rate correction for over four years, this is the first time since 2018 the average has been below 10% and looking to next year, we expect there to be overall risk pricing challenges.Insurers are now aggressively looking for new business where they can write profitable business due to strong risk management processes, to provide additional protection of their client’s assets and to mitigate any potential losses. This is a priority for businesses as they continue to operate in a highly regulated market, with complex rules and regulations.According to the market’s financial results, Lloyd’s of London reported it’s strongest ever combined operating ratio (COR) since 2015, of 91.4% for the first half of 2022, despite payouts of over £21 billion due to macroeconomic challenges. From 2019 to 2021 figures went from 110.3% to 92.2%, indicating significant profitability improvements across the market and good news for insurers throughout 2024.What factors have affected talent attraction and retention in the past 12 months?Key challenges the industry is facing is continued growth without the loss of profitability in a market, where there is a clear “war for talent”. It’s not a case that the talent isn’t there, it’s a case of how employers can successfully attract top talent and ensure they keep it, in a competitive climate. The importance of a strong Employee Value Proposition and a company’s ability to demonstrate a diverse and inclusive culture, plays a significant role here. Professionals are prioritising employers who not only align with their own values but also can evidence they have an authentic and effective diversity and inclusion strategy. In fact, many people are considering a business’ approach to ED&I before even considering an interview. We’ve seen employers adapt their recruitment processes to accommodate these demands, to ensure they’re able to attract the right people.Another important factor, is the impact of climate change which is affecting many risk profiles. The lack of data to price risks accordingly is likely to create longer term issues across the sector. Certain businesses are building data labs to combat this issue, this will interestingly create new business opportunities and different job roles for the profession, as it continues to advance in a data driven and technological landscape. Which roles are most likely to be in demand in 2024 and why?Demand for individuals who can attract new business and control the income is becoming increasingly essential. We are seeing more businesses employ employees who have strong technical skillsets but who also have expertise in new business development and client management. Gone are the days where a Technician would be mainly focused on manually processing tasks, they now need a commercial skillset, with excellent communication skills and ability to forge strong senior partnerships, in order to progress and advance their career.What skills are in-demand for professionals wanting to work in this market?The market is continuously evolving to meet the demands of clients that are affected by the changing geopolitical landscape and shifting hybrid working environment. The move to more customer focussed models with a strong emphasis on winning new business is instigating significant shifts in company culture and providing new opportunities for Artificial Intelligence and Machine Learning. Consequently, technical and data skill sets will continue to be in demand as businesses continue to use automation and Natural Language Processing (NLP) to drive innovation and improve the customer experience. Training and development in this area will continue to be key across the London and wider UK/EU markets.Niche skill sets like these, will always be in demand, along with individuals who either protect revenue or create revenue streams. These are the key areas we believe will grow, as demand continues across the market.What do clients and professionals need to be aware of?Throughout 2024 I expect there to be further international investment into the UK market which will create some really exciting opportunities. Hiring managers will need to act quickly on decisions in order to gain commitment from professionals they want to hire. It’s absolutely essential for employers to ensure they’re having regular and transparent conversations with prospective and current employees, failure to do this means losing talent to competitors or to counter offers, which are certainly rising across the market and subsequently inflating salaries.For professionals, my advice would be to keep an open mind on new roles across the market, don’t just jump at the first offer. Carefully consider what is important to you and what you want your career trajectory to be, having your goals mapped out will help you understand whether they align with any future employer.About David David has been supporting clients to secure top talent and grow their businesses since 2001 across the UK, European and US Insurance markets.His experience ranges from recruiting within regional markets in the UK, the development of a major FTSE 250 recruitment company, to running a specialist team in the City of London that focuses on Lloyd's and the London Insurance market. David really enjoys delivering an excellent service as well as taking on challenging assignments that improve business performance.For advice on the UK or global insurance market, support with your hiring strategy or guidance on finding a new role, contact David.

Ginl
Ginl Newsletter
General Insurance Newsletter Friday 12th August 2022

​Insurance NewsZurich Insurance Group has reported that its business operating profit (BOP) surged 25% to $3.393 million in the first half of 2022, its highest in 14 years and second highest ever. All regions and business lines contributed to the stellar results. Property and casualty operating profit rose 32% to $2.055 million for the first six months ending June 30, with a record-low combined ratio of 91.9%. Life operating profit rose 13% to $903 million. ​In a media briefing discussing Aviva H1 2022’s trading statement, group CEO Amanda Blanc credited the “excellent” results as a testament to the progress the UK insurance giant has made over the past two years in simplifying the business and building its resilience. “Aviva is growing and growing profitably,” she said. “The value of new business in the UK and Ireland life company is up 13% and gross written premiums in the general insurance business are up 6%. Profitability is improving and our operating profit is up 14%, significantly ahead of consensus. We’ve delivered an excellent overall combined operating ratio of 94% despite the impact of inflation, demonstrating the scale and diversification of our general insurance business.” In other news...“This has been an excellent six months for Aviva.” That was how Aviva Plc group chief executive Amanda Blanc described the first half of 2022 when the UK-headquartered insurer revealed its operating results for the period, which saw a 14% increase in operating profit to £829 million.In the six months ended June 30, Aviva posted a 6% rise in general insurance gross written premium (GWP) to £4.7 billion. UK commercial lines GWP went up 12%; UK personal lines, down 1%; Canada commercial lines, up 17%; and Canada personal lines, up 9%. ​Insurtech may not be witnessing a bubble bursting, but it is facing up to difficulties that could change the face of the market, according to Gallagher Re global head of insurtech Andrew Johnston. “I wouldn’t categorise this as a bubble – rather a hot air balloon with a tear in its canopy that is bringing it back down to earth, but not at a startling pace,” Johnston told Insurance Business. ​Tokio Marine HCC International (TMHCCI) has revealed that its London Market operations, including GCube, will relocate from their current, separate offices into one consolidated location – on floor six of 20 Fenchurch Street, commonly known as the Walkie Talkie. The move will take place in three stages. The first part, which is already underway, will see GCube, Marine Liability, Marine Hull, Marine Cargo and Energy make the move to their new premises. The second shift is scheduled for Q4 2022 and will see all other London Market teams, US credit and underwriting performance move to the new location. ​European insurance group Talanx has outlined its financial results for the first half of 2022, a day after announcing the renewal of chief executive Torsten Leue’s contract. For the six months ended June 30, Talanx saw a 2.6% increase in group net income attributable to shareholders to €560 million. Operating profit, meanwhile, grew 1.9% to €1.4 billion. Other metrics included €1.9 billion in net investment income, which was a slide from last year’s €2.4 billion. As for gross written premium (GWP), the insurer enjoyed a 17.7% lift to €28.3 billion. ​Digital managing general agent C-Quence has announced that it is adding an excess D&O product to its range of financial lines offerings. The new product will be traded on C-Quence’s proprietary cloud-based platform, CQ Elements. According to the MGA, the excess D&O product will have a cover limit of up to £10 million on an any one claim (AOC) basis, backed by A-rated capacity. C-Quence added that the product is aimed at brokers that require higher limits of indemnity and protection for clients within the MGA’s target market. ​To allow brokers to quote and bind more new and renewal business with higher limits of indemnity, CNA Hardy has increased the maximum attachment point capability from its online excess of loss platform. The attachment points have been raised from £25 million to £150 million. ​UK insurance giant Admiral Group unveiled what group CEO Milena Mondini de Focatiis has described as a “solid set of results” for the six months ended June 30, 2022. Perhaps the most eye-catching figure among the key financial takeaways of the period was Admiral’s 48% drop in profit, which fell from £482.2 million in H1 2021 to £251.3 million in H1 2022. The group’s net revenue dipped 9% to 0.72 billion, however, its group turnover rose 6% to £1.85 billion while group customers rose 12% year-on-year, with 6.94 million in the UK insurance market (up 12%). ​Birmingham-headquartered Newstead Insurance Brokers, which last month completed its swoop for Crendon Insurance Brokers, has a new management line-up. Company stalwart Sarah Giles has been appointed as managing director, taking over from Paul O’Donnell who will remain as a director. Meanwhile assuming the role of commercial director is Julian Simon. “This is a really exciting time for Newstead,” said Giles, who has been with the now £18 million GWP (gross written premium) business for nearly 12 years. “We are bringing together some great local businesses to create a fantastic new team, and there is a massive opportunity for us to build on our growth trajectory to become one of the dominant brokers in the Birmingham and West Midlands market. ​British multinational financial services provider Legal & General has reported strong financial performance for the first half of 2022, with profits after tax, earnings per share, and operating profits all up by 8% year-on-year. Profit after tax rose to £1.15 billion in H1 2022 from £1.07 billion in H1 2021, earnings per share grew to 19.28p from 17.78p, while operating profit increased to £1.16 billion from £1.08 billion a year ago. Its interim dividend was also up 5% to 5.44p from 5.18p. Legal & General also reported a surge in cash flow, up 22% to £1.0 billion, and hit its strongest ever capital position, with a solvency ratio of 212%. ​FM Global has announced it will allocate US$300 million to a first-of-its-kind ‘resilience credit’ to help policyholders invest in climate resilience solutions. The resilience credit has the potential to help its policyholders reduce total loss expectancies related to wind, flood, and wildfire exposure by over US$120 billion, which, in turn, can magnify their positive impact on customers, colleagues, and communities. ​It’s the turn of reinsurance giant Munich Re to unveil its financial report card for the second quarter of 2022, and the company calls its quarterly performance “resilient”. Munich Re, which emerged profitable in Q2, posted a €768 million profit in the three months ended June 30. The corresponding amount in 2021, however, was higher at €1.1 billion. Similarly, the group’s profit in the first half dipped from last year’s €1.7 billion to €1.4 billion this time around. In terms of its operating result in the quarter, Munich Re remained in the black with €763 million. A year ago, the figure stood at €1.6 billion. The company’s investment result, meanwhile, went down from €1.9 billion in Q2 2021 to €971 million in the latest set of numbers. ​Argo Group International Holdings Ltd. has shared its latest set of financial results, revealing losses in both the second quarter and first half of 2022. For the three months ended June 30, Argo’s net loss attributable to common shareholders amounted to US$18.9 million. In the same period last year, the company enjoyed a US$67.1 million net income attributable to common shareholders. ​R&Q Insurance Holdings has announced its financial results for the first half of 2022, with strong growth in gross written premium (GWP) and program fee income. The company, which focuses on program management and legacy insurance businesses, recorded a GWP of US$807 million, an 82% increase from US$445 million for the first half of 2021. R&Q’s program fee income of US$39 million grew by 105% year on year from US$19 million. The number of its programs grew to 75, up from 69 during the same period last year. ​Berkshire Hathaway Inc., the name behind global insurer BHSI (Berkshire Hathaway Specialty Insurance), has revealed its financial results for the second quarter and first half of 2022. According to the Omaha-based conglomerate, its net loss attributable to Berkshire shareholders amounted to US$43.8 billion in the quarter ended June 30, while the group’s attributable net loss in the first six months of the year totalled US$38.3 billion. ​PIB Group has released its financial results for 2021, with a 52% year-on-year increase in revenue to £230.9 million. The group’s adjusted EBITDA grew 78% from 2020 to £67 million.​Mergers & Acquisitions​Another day, another acquisition. Global brokerage Gallagher has acquired UK-based risk management consultancy Another Day Limited (AnotherDay). Founded in 2016, AnotherDay helps organisations identify and prepare for complex threats, react to crises, and investigate criminality using intelligence and technology. It has around 20 risk, investigations and crisis response specialists and has supported clients across 90 countries.It’s a done deal for Aviva and Succession Wealth. The £385 million transaction, which was first announced in March, has now been finalised. A national independent financial advice firm that has around 200 planners, Succession Wealth will retain its branding and continue to operate as a separately regulated business.​Movers & ShakersRSA Insurance Group (RSA), one of the world’s oldest general insurers, has appointed Peter Townsend as its new chief compliance officer (CCO) for its UK and international businesses. Townsend has been with RSA for 10 years, joining as a legal counsel in 2012. He also held the roles of group head of financial crime and group data protection officer. Before joining RSA, he was a solicitor at Berwin Leighton Paisner and Clifford Chance. ​Aqueous Underwriting has announced the appointment of William Hall as senior development underwriter. Hall joins the MGA specialist after working as an associate director at professional indemnity (PI) and liability broker Brunel Professions. He has over three decades of experience in the PI and financial lines sector, having started his career at Royal Sun Alliance. He also launched a startup MGA called PU Protect, which was later acquired by Barbican Insurance. ​Torsten Leue will have at least 10 years at the helm of insurance group Talanx AG after his contract as chief executive was extended. The name behind brands HDI and Hannover Re, Talanx announced that Leue’s contract has been renewed ahead of schedule and will see the business leader remain in charge until May 2028. ​Broking giant Aon Plc will have a new chief operating officer two months from now. Joining the business on October 10 is Mindy Simon, who will replace James Platt as COO. Platt has now become the group’s chief digital officer after serving as chief operating officer from June 2021. Chief financial officer Christa Davies, in the interim, will be in charge of operations prior to Simon’s arrival. ​Sedgwick has appointed Ady Hall to the role of client director, as it seeks to strengthen its public sector offering in the UK. In this role, Hall will work to shape Sedgwick’s public sector offering, which currently serves clients such as local authorities, academic institutions, charities and housing associations. He will join an experienced team that manages numerous large and diverse complex losses each year. ​EeLain Ong has succeeded Julian Chowdhury as chief financial officer at specialist mutual insurer TT Club. Chowdhury, who retired after 27 years with the Club, now serves as a finance consultant to the insurer on a part-time basis. His successor took on the CFO post on August 1. ​Ageas UK has strengthened its distribution team with the appointment of Claire Green as director of distribution. The personal lines insurer looked internally for its latest appointment, as Green most recently served as Ageas UK’s head of strategic partnerships. She has been with the insurer for eight years. In her new role as director of distribution, Green will work alongside fellow director of distribution Darren Whittaker.​Kennedys has appointed Karen Peskett-Hall as its first director of transformation. Peskett-Hall will be responsible for the successful delivery of projects across the Kennedys network, which is comprised of over 2,400 people in 44 offices worldwide. She is tasked with analysing the firm’s current strategy and identifying improvement and innovation opportunities.​​West P&I has appointed Gina Panayiotou as its new environmental, social and governance (ESG) manager. Panayiotou is an experienced maritime lawyer and industry strategist, having held senior roles throughout her career. She has worked as a legal manager at a leading shipowner, global head of shipping and energy at a multijurisdictional law firm, and in-house legal counsel for an international cruise line.All information provided in this Market Digest has been gathered from multiple General Insurance Media sources and individual company press releases.

Claims Adjuster Working Laptop
Claims Adjuster Working Laptop Insurance
Everything You Need To Know About Becoming An Insurance Claims Adjuster

The Insurance industry will always need Claims Adjusters. Also known as a Loss Adjustor, if you enjoy investigative work and talking to people, you may find it the perfect role. Read on to find out exactly what a Loss Adjuster does and how much they get paid.What does an Insurance Loss Adjuster do?Insurance Claims Adjusters investigate claims on behalf of insurance companies. Once a claim is logged, the Adjuster will oversee all elements of the claim, from collecting Police Reports and Witness statements to undertaking interviews, getting photos, and more. As a Loss Adjuster, you are responsible for:Interviewing the claimant and the party the claim is against;Collecting all relevant information relating to an incident;Talking to any witnesses who were present to further gather knowledge about the situation;Requesting police, medical or other reports as supporting evidence;Collecting any documentation that supports or undermines a claim, including statements, photographs and other records;Determining if the insurance policy covers specific claims being made and to what extent;Collating all information into a report;Notifying all parties affected by the claims decision.​Different types of Insurance Claims Adjusters The type of Insurance Loss Adjuster you become will influence your day-to-day activities. Staff Adjusters A Staff Adjuster works for one insurance firm exclusively, full-time, responding to claims for the company. These roles are usually salaried, and Adjusters get a pension, health insurance, training and career support. Independent Adjusters An Independent Adjuster works for several insurance firms or third-party administrators as a contractor. Their work usually consists of catastrophe claims and travel is involved. Public Adjusters A Public Adjuster works on behalf of policyholders and helps individuals or businesses file claims if they’re not happy with a proposed settlement from an insurer. More often than not this role is on a contractor basis. How much do Insurance Adjusters get paid? City and Lloyd’s 1-3 years experience: £45,000 - £60,0004-8 years experience: £60,000 - £75,000 9 + years experience: £75,000 - £90,000Home Counties 1-3 years experience: £27,500 - £33,0004-8 years experience: £33,000 - £49,5009 + years experience: £49,500 - £77,000The Midlands 1-3 years experience: £25,000 - £30,0004-8 years experience: £30,000 - £40,0009 + years experience: £40,000 - £60,000South West1-3 years experience: £25,000 - £35,0004-8 years experience: £35,000 - £45,0009 + years experience: £45,000 - £55,000Manchester and The North 1-3 years experience: £25,000 - £35,0004-8 years experience: £35,000 - £45,0009 + years experience: £40,000 - £50,000Scotland1-3 years experience: £25,000 - £35,0004-8 years experience: £35,000 - £45,0009 + years experience: £40,000 - £50,000How to become an Insurance Loss Adjuster You don’t need a specific qualification or degree to become a Claims Adjuster. However, degrees or experience in risk management, finance, business, surveying or engineering can strengthen your application. Some firms offer entry-level roles and apprenticeships. Other firms offer graduate schemes, where graduates begin working in claims handling and then work their way up to adjusting. You can get qualifications on the job through the Chartered Insurance Institute and the Chartered Institute of Loss Adjusters. The Accreditation for Chartered Status assessment means you can become an Associate member and comprises of 5 years experience in the field, a 3.5 hour written exam, and a 3,000-word analysis of a claim.Speak to the recruitment experts at IDEX Consulting today If you work in insurance or want to become a Claims Adjustor, search our Insurance vacancies today.

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General Insurance Newsletter Friday 22nd July 2022

​Insurance NewsBeazley has revealed its financial results for the half year ended June 30, 2022, a period that delivered a mixed bag for the Specialty Insurer. Its profit before tax dropped 87% to $22.3 million (approx. £18.64 million), from $167.3 million in H1 2021, while its annualised return on equity dropped to 1%, from 15% for the same period last year.The Association of British Insurers (ABI) has published its 39-page response to HM Treasury’s consultation as part of the latter’s review of Solvency II. Part of the ABI’s response reads: “In addition to its commitment to HMT’s key objectives on competitiveness and policyholder protection, the insurance and long-term savings industry shares the government’s ambition to capitalise on Brexit by reforming Solvency II rules to unlock billions of pounds in new investment in the UK economy."The Worldwide Broker Network (WBN) has added a trio of European members to its roster. Now part of the WBN line-up are Dutch business Söderberg & Partners and Croatia-based firms Risk Solution Broker (RSB) and Fortius Inter Partes.There has been a sharp increase in insurance fraud claims this year, and it has been suggested that the surge has been driven by mounting cost-of-living pressures, a new report from Zurich UK has found. According to the Insurer, it saw the number of fraudulent Property claims jump by 25% between January 01 and May 31, compared to the same period last year. Zurich UK also noted that in the last five months, the Insurer prevented fraud totalling £4.2 million, which is up from £3.3 million over the same period in 2021. This translates to over £40,000 a day.There may be a “great deal to be concerned about on a macro basis and a geopolitical basis in the world today”, but the world’s largest insurance Broker remains confident about its prospects in the face of any incoming recession, Marsh McLennan CEO Dan Glaser said. Glaser addressed analysts as the global brokerage released its second quarter results, reporting year-on-year revenue growth of 7%.​​The cost of comprehensive car insurance rose by £32 in the last 12 months, according to research by Confused and WTW. The Car Insurance Price Index revealed that UK motorists now pay £554 on average compared to £522 in 2021. WTW and Confused detailed that car insurance premiums have now seen consecutive annual increases for the last two quarters, following the implementation of the new Financial Conduct Authority pricing rules on 1 January.The Financial Conduct Authority has revealed progress towards its diversity and inclusion goals in its Annual Report & Accounts for 2021/22. The watchdog, having shown positive movement in all areas, highlighted that D&I was critical to its work on culture and governance. “Improving this in firms promotes diversity of thought, guards against groupthink, promotes better understanding of a diverse customer-base, and encourages greater competition and innovation to meet their needs,” the regulator stated.In further news...​The Financial Conduct Authority has warned of a clone which is fraudulently using the logo of Assured Partners Broker, Borland Insurance. CEO of Borland Insurance, John Silcock, said that the clone had been using the firm’s logo but stated that no customers had been affected by the scam.​The current Chancellor of the Exchequer, Nadim Zahawi, has pledged that laws will be changed under the newly-published Financial Services and Markets Bill. In a speech at Mansion House this week, Zahawi, said: “The Bill implements the outcomes of the Future Regulatory Framework Review. I can announce today that we will repeal hundreds of pieces of retained EU law."​The Financial Conduct Authority only met its processing speed target for 44.7% of appointed representative notifications in 2021/22. The FCA detailed that it has a voluntary target of processing 95% of complete notifications for AR status within five working days of the request. The low achievement in 2021/22 was even worse than the year before when it only delivered on time for 48.1% of notifications.​The Financial Ombudsman Service has highlighted a 33.4% fall in complaints about insurance pricing in 2021/22. The one-third drop took complaints from 1,507 in 2020/21 to 1,004 – effectively in line with the 1,076 reported in 2019/20. There was also a reduction in the FOS’ uphold rate. The percentage of complaints upheld by the ombudsman has now fallen from 29% to 19% between 2019 and 2022.Alison Meckiffe, CEO of Broker Endsleigh, has taken the business back to its roots focusing on education, students and not-for-profits. Meckiffe, who joined the Broker in 2020, said: “The role came as a surprise opportunity and offered a chance to bring the business back to profitable growth and focus on its heritage."​The Protection Distributors Group (PDG) has announced the latest list of Insurers that meet its best practice claims criteria to become Claims Charter signatories, following a rigorous review of claims handling practices across the industry. Fourteen (14) Insurers have met PDG’s standards and been named as signatories to the Claims Charter for 2022, bringing total membership up to 21. These are Aegon, AIG, British Friendly, Guardian, Holloway, HSBC Life, Legal & General, LV=, MetLife, Scottish Widows, Shepherds Friendly, The Exeter, Vitality, and Zurich.Marsh McLennan has kept strong momentum as it heads into the mid-point of 2022, as the insurance and consulting giant revealed its Q2 financial results. Consolidated revenue for the group saw a 7% rise year-on-year at $5.4 billion, slightly lower than Q1’s result of $5.5 billion. The group’s revenue increased by 20% on an underlying basis, while its operating income stood at $1.4 billion, an 11% spike from the prior year. Adjusted operating income rose 8% to $1.3 billion.Insurtech Gateway – the birthplace of the likes of FloodFlash and By Miles – has completed the first close of its Seed Fund II, which will allow the Insurtech investor to back a further 20 teams over the next four years. “We believe that insurance and technology can transform society,” said Insurtech Gateway Chief Executive Richard Chattock, whose incubators support 20 portfolio companies in the UK and four in Australia. “We are proud to have created a place where independent Founders can build sustainable partnerships with progressive Insurers, Regulators, and Co-Investors.”Global insurer Berkshire Hathaway Specialty Insurance (BHSI) has now made its way to Switzerland. Announcing its foray into the Swiss market, the Boston-headquartered group said it now underwrites Property, Casualty, and Executive & Professional lines in Switzerland from the company’s new office in Zürich. Meanwhile several other product lines are set to be launched later on.HSBC Life UK has launched a digital underwriting innovation that enables medical screening requests to be sent to and received back automatically from the medical screening provider Square Health, exclusively available on UnderwriteMe’s protection platform. Once the screening is completed, the results are returned to HSBC Life’s digital underwriting rules engine – provided by UnderwriteMe – to instantly provide an eligibility decision. This will also be available via the HSBC Life extranet journey for those IFA users who use IRESS, iPipeline and Synaptic Webline.Major reinsurer SCOR has tapped into Insurtech Concirrus’ data modelling capabilities to improve its Marine line’s loss ratios. Concirrus was founded to harness data and technology to improve loss ratios and increase Specialty and Commercial insurance’s operating efficiency. Gregory Delaisse, Global Head of Marine at SCOR, said the reinsurer has teamed up with Concirrus to access its Hull Market Model.HSB (UK and Ireland) has brought together its business development, customer trading hub and claims areas under a newly created Commercial Division. The Commercial Division will deliver a more collaborative and seamless customer experience for Brokers, Insurers and MGAs.The British Insurance Brokers’ Association (BIBA) is pleased to welcome Arch Insurance as a partner. Steve White, BIBA CEO said: “It is really valuable to have another BIBA partner. Insurer insights help our Broker members to help their customers. We are delighted that Arch has joined BIBA and we look forward to working with them.”Mergers & Acquisitions​​Global Risk Partners has bought Maidstone-based First Insurance Solutions in its first deal since the takeover by Brown & Brown completed earlier this month. The consolidator confirmed that First Insurance, a broker providing bespoke insurance solutions in the contracting sectors such as drainage, cleaning, electrical, air-conditioning and security, will keep its brand, offices and all staff.​The Jensten Group has acquired Leeds-based Broker Ravenhall Risk Solutions for an undisclosed sum. The deal, which is subject to approval by the FCA, bolsters Jensten’s regional presence in Yorkshire and is the Group’s latest step in its ‘buy and build’ strategy.Just Travel Cover, the Leisure Travel Insurance specialists and insurance product and service provider, has acquired the Travel insurance and Scheme specialist business Alpha Underwriting from CPP Secure Limited. The deal sees Just Travel Cover grow its Broker network and provide Alpha’s general insurance Brokers with access to its unique panel of insurance products, meaning they can compare multiple schemes from leading Insurers in one place, without the need to re-key, and offer worldwide travel insurance with no age limit, cover for hundreds of pre-existing medical conditions, cruises, winter sports and other activities.Davies has announced that it has completed its acquisition of Asta Capital, the market-leading third-party Managing Agent at Lloyd’s, following approval by regulators including Lloyd’s, the UK’s Financial Conduct and Prudential Regulation Authorities, and the Dubai Financial Services Authority.Movers & Shakers​​Allianz Holdings has appointed Ashish Patel as Chief Operating Officer after Stephanie Smith left at the end of 2021. Smith had been with the business since 2009 becoming COO in 2016. The role has been held by Gavin Dresher on an interim basis since her departure. Patel has worked for the Allianz Group for nine years, having previously held the position of Head of Allianz Technology India.​APRIL International has announced two new hires – Agne Gacionyte has been appointed to the newly created role of UK Marketing Manager, while Roshani Thapa has joined as Broker Sales Consultant. Gacionyte most recently held a senior marketing role at AXA Health. She has more than seven years of experience in the industry and will draw on her experience of managing SME engagement and strategic media partnerships in supporting APRIL International’s continued growth. Thapa was previously with Aetna International, where she was responsible for providing support to the UK sales and retention teams for SME and large corporate accounts.​AXA XL Insurance has appointed Sarah White as Senior Underwriter, Professional Indemnity, UK & Lloyd’s, with immediate effect. Ms. White began her insurance career in 2006 as an Account Manager in the Professional Indemnity team at Lockton (formerly Alexander Forbes). In 2010, she joined HDI Global Specialty (formerly Inter Hannover) as an Assistant Underwriter, before being promoted to Underwriter and later, Senior Underwriter and Product Lead for SME lawyers.Admiral Group has hired Keith Davies as Group Chief risk and compliance officer starting September 2022. Davies has experience in risk management and compliance. He is currently a Non-Executive Director and Chair of the audit and risk committees for two Admiral entities: Admiral Insurance Company and Admiral Insurance Gibraltar.Dan Blake has joined the senior management team, as the new Head of Private Equity. Blake is a Chartered Insurance Broker and joins Vista from Arthur J Gallagher Insurance Brokers. His key role will be to lead Vista’s private equity practice. Blake started his career with J K Lee, which is now part of Howden Group.The Financial Ombudsman has appointed James Dipple-Johnstone as Deputy Chief Ombudsman and Karl Khan as Chief Operating Officer. Dipple-Johnstone has previous experience in leadership roles. He currently works as the Deputy Commissioner for the Information Commissioner’s Office. He has also held senior posts in UK police, health and government oversight agencies. Khan has recently completed a secondment from HM revenue and Customs to the UK Health Security Agency as Operations Performance and Improvement Director. He was previously Interim Director General in the customer service group at HMRC.Spring Insure has named Bethany Thomas as Senior Underwriter, where she will be responsible for leading the UK Financial Lines and Commercial D&O team. Thomas has spent her 14-year insurance career as a Financial Lines Broker and joins Spring from Protean Risk where she held the positions of Account Director and Team Leader.Collinson has named Mo Shakarchi as its new Chief Product and Innovation Officer and will report to joint CEO Christopher Evans. Alongside his work at Collinson, Shakarchi will continue to be an advisory board member for Global Logic and start-ups, where he advises C-level suit on product, digital and data trends across industries.Beazley has revelead that its Chair, David Roberts will be standing down from the board in autumn 2022 to take up the role as Chair of the court of the Bank of England.Miller has hired Paul Jacobs and Steve Quick to form a Farms and Estates team. The rural team will be part of Miller’s new ‘international special asset insurance’ department, which incorporates its private client, rural and soon-to-be-launched equine offerings. Jacobs will report into Katie Small, Head of Private Clients, with Quick reporting into Jacobs.Insurtech Ripe Thinking has welcomed industry veteran Laurel Powers-Freeling as the new Chair of its board. Powers-Freeling brings to Ripe a proven track record in financial services, tech, and business growth. Aside from serving as CEO of M&S Money, she has held various senior executive, board, or non-executive positions for major financial institutions like Prudential, ACE/Chubb, Lloyds Bank Group, and the Bank of England. She has also made significant impact in fintech, currently serving as chair of both Uber UK and personal finance platform Moneybox.All information provided in this Market Digest has been gathered from multiple General Insurance Media sources and individual company press releases.

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General Insurance Newsletter Friday 1st July 2022

​Insurance News​US based Cyber insurance provider Coalition is entering the UK market after partnering with Allianz. The UK offering will launch later this year. Allianz will be the exclusive backer of Coalition’s UK Cyber programme and as part of the package assume a share of all Coalition’s US non-admitted Cyber book in a multi-year partnership.Brokers want better communication and a more personal touch from Insurers when dealing with complex claims, a study by Allianz found. According to the Allianz Broker Voice Survey, more than two-thirds of “claims-handling” said they spend at least three quarters of their time dealing with simple and straightforward claims, rather than complex or high-value (over £100,000) claims.​CEO of Howden Group, David Howden, has insisted MGAs, Underwriters and Brokers must work harder on self-regulation and call out bad behaviour when they see it. He commented: “The trouble with regulation is it’s quite a blunt instrument and what it’s tending to do is not weed out the bad guys, it just slows down the good guys. It’s very difficult to get the balance right. It’s a challenge for us as a market and if you look at it in the context of MGAs, it’s interesting that there’s now going to be some sort of rating of MGAs to look at how they perform.”​The Financial Ombudsman Service has revealed a 26% fall in insurance complaints for 2021/22. There were 33,127 new cases between April 2021 and March 2022 compared to 44,487 in the same period the year before. Car or Motorcycle insurance was the most complained about product with 9,310 complaints.​The Chartered Insurance Institute is seeking up-and-coming insurance professionals to join the body’s flagship talent programme: the New Generation Group. The 2022 to 2023 class will be made up of 40 promising professionals split into four groups - claims, underwriting, broking and the London Market.​A group of nurseries is banding together to sue Broker Pound Gates for an estimated £10m after it recommended Business Interruption insurance policies that failed to pay out during the Covid-19 pandemic. In a group statement the nursery owners explained that when they tried to claim for the losses they had suffered during the pandemic from their Insurer, Ecclesiastical, they were told that they did not have a valid claim as Covid-19 was not among a list of pre-specified diseases on their policy.​The Chancellor of the Exchequer Rishi Sunak told insurance Executives at a meeting on Monday that Britain wants to reform its Insurer solvency rules quickly. Sunak and Economic Secretary to the Treasury, John Glen, met with insurance Executives including Aviva CEO, Amanda Blanc, and ABI Director General, Hannah Gurga, as part of its ongoing consultation on post-Brexit reforms to Solvency II insurance regulations.Maintaining the status quo in the insurance industry is “not an option” in a rapidly expanding risk landscape, according to the Head of Marsh McLennan. Speaking at Marsh McLennan’s Rising Professionals Global Forum 2022 in London, president and CEO Dan Glaser said he couldn’t remember a time when C-suites had been faced with so many risk issues.In further news...Marsh has announced several enhancements to its Directors and Officers Liability insurance offerings that could allow more clients to benefit from superior environmental, social and governance frameworks. The enhancements signal a greater willingness among D&O Underwriters to recognise organisations with strong ESG risk management as better risks, Marsh said. ESG has implications for several insurance lines, including D&O, which is designed to respond to shareholder, derivative, and event-driven litigation, along with regulatory actions.​Insurance Europe has revealed its response to a consultation conducted by the European Commission (EC) on withholding taxes and a new EU system to avoid double taxation. The federation of European Insurers and reinsurers welcomed the initiative, saying the current rules lead to lengthy, complex and costly withholding tax relief procedures. In some cases, investors end up waiving their right to claim a refund or relief from the withholding tax levied due to the complicated regulations, it said.AXIS Capital Holdings Limited has announced that it expects to release financial results for the second quarter ended June 30, 2022, on Tuesday, July 26, 2022, after the close of the financial markets. Albert Benchimol, President and Chief Executive Officer, and Peter Vogt, Chief Financial Officer, will host an investor teleconference, including a question and answer period, on Wednesday, July 27, 2022, at 9:30 a.m. EDT to discuss the second quarter results as well as related matters.The Thomas Carroll Group has reported a record financial year, with turnover topping £12m and pre-tax profit of over £2m for the first time in the business’ 50 year history. The independent insurance, risk and wealth management group saw turnover grow by 10.4%, from £11.7m in 2020 to £12.9m at year ending 31 December 2021. Pre-tax profits increased by 5.9% from £1.9m in 2020 to just over £2m in 2021.Compliance experts at the Managing General Agents' Association conference, on 29 June, have suggested Insurtech and ESG as the next areas for regulatory focus by the Financial Conduct Authority. Chief Compliance Counsel at Harbour Underwriting, Nameeta Biswas, forecasts there could be more regulation around Insurtech and Fintech coming down the pipeline from the FCA. Director of Padda Consulting, Suneeta Padda, said there will be more focus on the aspects of ESG in the future.Gallagher has released its latest Global Energy Market Insurance Update. The report examines the energy marketplace by industry segment and considers the impacts on the market from the COVID-19 pandemic, the Ukraine conflict and increasing interest in environmental, social and governance issues.The London & International Insurance Brokers’ Association (LIIBA) will be hosting the largest group placement in the financial sector – the upReach Xperience – in the first week of July, extending the opportunity to those who would otherwise not have access to the industry. Xperience will extend the initiative to 30 university students from disadvantaged backgrounds to gain experience and insight into the London insurance market with engagement across 16 city-based firms, including LIIBA member firms.Mergers & Acquisitions​Erimus lifts lid on Gallagher deal - Operations Director Lee Elgie said Erimus had not planned to sell the business ahead of its deal with Gallagher which was announced earlier this week.​PIB has added Worcestershire-based Broker Balens to its portfolio adding Health, Wellbeing, Fitness and Beauty insurance to its list of specialisms. The investment, which is undisclosed includes Balens in the UK and the wholly owned subsidiaries Balens Europe which is based in the Netherlands and regulated by the AFM (therefore pending regulatory approval).​Primary Group has taken on Perella Weinberg Partners to explore a potential £1bn sale of Policy Expert’s parent company QMetric. According to the article, Primary Group may start inviting bids for the Insurtech later this year with private equity houses having expressed an interest.T​he future is what CEO Ronan Foley and his team at INNOVU Insurance are looking forward to – their future leading the charge of Gallagher’s expansion into the Republic of Ireland, following last week’s news of INNOVU Insurance’s acquisition by the broking giant.​Global Risk Partners (GRP) has acquired Prescott Jones Ltd, a well-regarded commercial Broker headquartered in Swansea, South Wales. Stephen Ross, Head of M&A at GRP, hailed the deal as a ‘great opportunity’ to build out GRP’s footprint in South Wales and the West.Movers & Shakers​Ian Russell has been appointed Group CEO of Folgate Insurance with effect from 1 July 2022 and will succeed Brian Russell. Brian Russell will continue as Chief Actuarial Officer. According to Folgate, Ian Russell has a long-standing tenure within the group. He joined the company in 1995 and was appointed Chief Underwriting Officer in 2006, and has played a key role in driving the business forward.BMS has made Ian Gormley UK CEO, effective immediately, reporting to group CEO Nick Cook. Gormley joined BMS as Managing Director of global risks in 2012, leading its specialty business and doubling the platform with revenues of more than £100m.In further news...BMS has appointed seven people to its Casualty division to support its network of international clients. Andrew Park, Charles Waddington, Sean Cahill, and Natasha Anne Mitchell González join BMS as Directors, effective October 2022. Based in London, the team will report to Chris Ritchie, Managing Director of international direct and facultative at BMS. In addition, BMS has appointed Emily Weighton as Divisional Director, effective July 2022, Joe Crewdson as Senior Broker, effective September 2022, and Olivia Bellingham as Broker, effective July 2022.Hiscox has appointed Stéphane Flaquet to the newly created role of Group Chief Operating Officer. Flaquet has been with Hiscox since 2010 and held a number of senior roles across the group. WTW has announced the appointment of Frank Schepers to lead its Insurance Consulting & Technology (ITC) business. Schepers will be based in Germany and will join WTW’s risk and broking segment leadership team. He succeeds Alice Underwood, who is retiring this year. Schepers will assume his new role in the coming weeks, following a handover period with Underwood. Schepers has been with WTW and its predecessor companies since 1994, when he joined as a Consultant. He has held several senior leadership roles in ICT during his tenure, including Risk and Consulting Software Leader for Germany and then northern and central Europe.In further news...WTW has appointed Taffy Jo Mayers to its insurance consulting and technology business. In her new role, Mayers will lead the unit’s Commercial Lines pricing and underwriting propositions. Mayers most recently served as Head of Commercial P&C and Speciality Insurance and Underwriting Transformation for EY North America. Prior to this, she had several leadership roles at Zurich North America.AXA UK plc has announced that Scott Wheway has decided to step down as Chairman of the Board (and associated roles) with effect from 30 June 2022. Mark Pain, Non-Executive Director, has been approved by the Board to succeed Scott as Chairman of AXA UK from 1 July 2022, subject to regulatory approval. Mark Pain was appointed to the Board as a Non-Executive Director in December 2018 and is Chairman of the Risk Committee and Senior Independent Director. He is a former retail banker with extensive experience of Strategy, Finance, Risk management and Customer service.Insurance data intelligence provider, Percayso Inform, has hired Kieran Fisher to aid with the development of its vehicle data insight proposition. Fisher held the position of Head of Insurance at Cazoo Data Services for almost five years. His new role will see him build out Percayso’s existing vehicle data enrichment capabilities.Motorcycle specialist, MCE Insurance, has promoted Sharon Steadman to Finance Manager. Steadman has worked at the UK based motorcycle Broker for over 30 years and has been a key member of the finance department for many of those years.Bridge Insurance Brokers has promoted Andre Backner and Alex Cohen to be members of the board of Directors.The Board of Convex Group Limited has named company Co-Founder Paul Brand as the group’s Chief Executive Officer, effective July 01. Brand has been Deputy Chief Executive Officer since he launched Convex with Stephen Caitlin, who is the Executive Chairman of the company.AXA XL Insurance has promoted Ana Dores to the role of Chief Underwriting Officer for international Financial Lines for APAC and Europe, effective September 01. Dores has 17 years of experience in Financial Lines underwriting, eight years of which have been spent at AXA XL. She started her career as a Financial Lines Underwriter and later a Professional Indemnity Underwriter at AIG Europe before switching to a senior underwriting role at Liberty Specialty Markets.All information provided in this Market Digest has been gathered from multiple General Insurance Media sources and individual company press releases.

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General Insurance Newsletter Friday 24th June 2022

​Insurance News​The Financial Conduct Authority added 1966 possible scams to its consumer warning list between May 2021 and April 2022 the watchdog has confirmed as it updated on the progress of its data strategy. The figure was over a third more than during the same period the previous year. The FCA detailed that it is using data to tackle online fraud faster by scanning approximately 100,000 websites created every day to identify those that appear to be scams.In further news...The Financial Conduct Authority (FCA) has fined JLT Specialty £7,881,700 for financial crime control failings, which in one instance allowed bribery of over $3m (£2.45m) to take place. The FCA previously fined JLT Specialty £1,876,000 in December 2013 for similar risk control failures around overseas introducers and bribery and corruption.​Ceta has developed a notional home proposition, Prestige Notional, which is backed by Aviva. It is available to Brokers using Ceta’s Infinity Platform and gives clients blanket cover for £1m on their property and £100,000 for contents. The product was developed with, and is supported by, Prestige Underwriting.​Managing General Agent Nexus Underwriting has launched Nexus Frontier. Frontier will start by focusing on Commercial D&O, Commercial PI, Commercial Crime, Financial Institutions D&O, Financial Institutions PI, Financial Intuitions Crime and Pension Trustee Liability. The MGA is committed to expanding into new and existing markets in the future. According to the Nexus, the new structure will meet the needs of both Brokers and clients.​Jensten Group is set to beat the deadline it set itself to reach £500m GWP according to Retail Managing Director, Robert Organ. In June last year, following the purchase of Tasker, the Huntingdon-headquartered Jensten team said it expected to reach the £500m target within the next three to five years. At the time of the deal, Jensten controlled in excess £300m GWP, with Tasker becoming part of Jensten Retail.Food retailer Greggs has boosted the number of events cited in its £150m Covid-19 Business Interruption legal case against Zurich. A re-amended legal filing to the High Court on 13 June detailed 104 instances of what had been governmental advice being given statutory force. The revised figure was up from 63 across England, Scotland, Wales and Northern Ireland.Motor provider ERS has developed its digital offering and is set to add its manually-traded Prestige and Enthusiast products to its e-trade proposition as it seeks to make them more accessible to Brokers. According to the Insurer the move reflects its strategy to create the most efficient experience for brokers to bind and manage risks, by bringing more of its specialist products online either through software houses, ERS eTrade or Plug-in to ERS.Texas-based Insurtech firm MIC Global Services has announced that it has gained approval for Lloyd’s Syndicate5183 to commence underwriting, effective immediately. Syndicate 5183 will be managed by Asta through Lloyd’s syndicate-in-a-box (SIAB) platform. The approval bolsters MIC Global’s position in providing embedded insurance products to platform companies. Erik Johnson, who joined the firm in May, will serve as Senior Underwriting Manager.Wiser Academy has launched a new initiative, known as Rise Up Insurance, to encourage more young people to take up insurance as a career. In order to close the recruitment gap in the industry, Wiser Academy will target 10,000 students, aiming to get at least 500 to join a series of insurance boot camps during the summer.Family-owned Lifesure, which specialise in providing Personal Lines insurance to the UK Leisure sector with a customer-centric and personal service, is celebrating 50 years of business. This important business milestone will be marked by a series of commissioned artwork by local artist Georgina Westwood.Mergers & Acquisitions​Amicus CEO, Adam Scott, has said that the Broker is looking to do deals as it aims to become the largest Construction Waste Broker in the UK, following last year's MBO which was supported by Shawbrook Bank. Scott commented: “We’re getting to a point now where we’re in a position to probably start doing some acquisitions next year. I’ve got one lined up which is about £500,000 in commission."​US-based Acrisure has moved further into the UK market and bought Nottinghamshire-based Russell Scanlan for an undisclosed sum. The Broker stated that, as part of its M&A strategy, the existing Russell Scanlan management team, led by Managing Director Bryan Banbury, Sales & Marketing Director Mike Dickinson, and Director Simon Winiarski, will continue to run the business.​Buying ProAktive is Clear Group’s gateway to the North and part of the plan to expand across the country, Executive Chairman Howard Lickens has confirmed. The deal for the Doncaster-headquartered business takes Clear up to over £330m of gross written premium with over 600 staff in 15 locations.PIB Group has expanded its portfolio of businesses in Ireland, with the acquisition of Limerick-based Sullivan Insurances. The deal, which is pending regulatory approval, marks the London-headquartered intermediary’s sixth acquisition in the country and comes a week after snapping up commercial insurance Broker Fingal Insurance Group.​Movers & ShakersJames Hands will succeed Greg Collins as Miller CEO, the Broker has confirmed. Hands is currently joint Head of Special Risks for Miller and a member of the group executive committee.In further news...Miller has recruited Susana Bramwell to lead its expansion into media, TV and film. Bramwell has over 30 years’ experience in the media and entertainment business, Miller detailed adding that she will come on board from Marsh where she has worked for seven years as Head of Media & Entertainment, leading its London-based team.​Chubb has named industry veteran Ed Nicklin as Global Client Executive for its UK and Ireland (UKI) operations, effective immediately. Prior to joining Chubb, Nicklin held several client relationships and business development positions at leading insurance providers, including Head of Portfolio Solutions and Key Account Management, and Broker Development Manager. He has been working in the insurance industry for 18 years and holds an Advanced Diploma in Insurance from the Chartered Insurance Institute (CII).​WTW has announced the appointments of Elizabeth Carabas and Jennifer Wheeler as Global Client Advocates. In their new roles, they will focus on bringing industry expertise and robust experience to clients. Carabas joins WTW as a Global Client Advocate within the Technology, Media and Telecommunications practice. She has more than 20 years of brokerage experience in Silicon Valley and deep knowledge of Casualty risk, along with experience in the Technology sector and managing large accounts. Wheeler has more than 25 years of global brokerage experience, primarily in San Francisco. She has deep knowledge of Property, Casualty, and Management Liability insurance, as well as expertise in the complex risks facing Life Science and Technology industry leaders.​Tom Hoad joins Howden to launch full-service innovation springboard for insurance start-ups. Tom Hoad will join the Group to lead this initiative. He will bring together expertise and resources from across both Howden and DUAL to create an investment and risk incubation hub that will proliferate new product development in the London market.​HDI Global UK has announced three promotions across the London and regional Liability Underwriting teams. David Nurse, Clara Malcolm and Katie Booth have all been appointed Senior Underwriters, effective 1st June 2022. Furthermore, Christina Newman has, in addition to her role as Senior Underwriter, been appointed a Practice Lead within the Liability team in London.​Ian Sawyer has joined AXA XL as its London Head of US Casualty, Reinsurance. Mr Sawyer is a seasoned reinsurance executive with 35 years of industry experience across broking, underwriting and claims handling and a proven track record in the US Casualty space.Specialist global Insurer Hiscox has appointed Fiona Mayo as its new UK Marketing Director. With over 20 years of experience, Mayo has held several senior marketing roles across a range of sectors.Arch Insurance International has made David Longley Head of Professional Indemnity, with immediate effect. Longley has over 25 years of PI-focused underwriting experience in both Lloyd’s and the Company Market. Most recently, he was Deputy UK PI Manager at Axa XL, having joined the company in 2011.Marsh McLennan has named John Jones as Chief Marketing and Communications Officer and Pat Hageman as Chief Operating Officer of COO. Jones joined Marsh McLennan in 2016 and is currently Chief Marketing Officer of Marsh. He has more than 25 years of marketing, communications, and strategy experience, including as SVP of marketing and strategy of AIG’s commercial insurance business. In her 40-year career at Marsh, Hagemann has held numerous leadership roles, including Global Risk and Compliance Officer and Chief Operating Officer for the US and Canada. She has been Chief Administrative Officer of Marsh since 2017.​Consilium, the international (re)insurance Broker, which is part of The Aventum Group, has given James Baird a senior leadership role. Baird joins Consilium from Ardonagh-owned Ed Broking where he was Director of its strategic risk group. He will work alongside Aventum’s leadership team, to manage the strategic direction and growth of Consilium globally.Covéa Insurance has appointed Catherine Masters as Head of Market Pricing to lead the development and expansion of its retail pricing capability. Masters brings over 12 years’ experience gained at Esure where she was Senior Pricing Manager and Interim Head of Data Strategy.All information provided in this Market Digest has been gathered from multiple General Insurance Media sources and individual company press releases.

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