General Insurance

Our client is looking for a Commercial Claims Handler to play a pivotal role in managing and facilitating the claims process for their commercial clients. Key Responsibilities: You will be responsible for handling claims efficiently and professionally, ensuring a seamless experience for our clients while adhering to industry regulations and company policies. Receive and assess commercial insurance claims from clients. Investigate claims, gathering relevant information and documentation. Collaborate with clients, insurers, and third-party service providers to expedite the claims process. Evaluate policy coverage and determine liability and settlement options. You will act as the main point of contact for clients throughout the claims process. Provide clear and timely updates on the status of claims. Address client inquiries and concerns with professionalism and empathy. Ensure exceptional customer service to build and maintain strong client relationships. The ideal candidate will be someone who has previous experience handling a mixed portfolio of commercial claims - Liability, Commercial Property and Motor. However, candidates who have dealt with Personal Lines Claims may also be considered. You will be joining a close-knit, friendly team who enjoy providing a high level of service to their clients. The role will predominantly be office based with the option of WFH one day a week. Excellent communication and interpersonal skills are essential along with strong analytical and problem-solving abilities. Please get in touch today for a confidential discussion! Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

Are you an experienced Senior Claims Adjuster who has handled Casualty Claims?! Our client is seeking a Senior Claims Adjuster who will be responsible for ensuring the efficient settlement of claims involving a high degree of technical complexity in specified lines of business; as well as the development and execution of proactive claim management strategies. You will handle your own case load of Casualty Claims, specifically APH (asbestos, pollutions, health hazard), which will include complex and high value claims; analyse critical data and factual reports; recommend appropriate reserves; negotiate settlements directly with Cedants; and be comfortable with making and supporting own decisions. Work with all relevant parties, Cedants, Brokers, Co-Reinsurers and Attorneys, in the handling and analysis of Cedant's reinsurance claim exposures. Ensure a proactive approach to claims management and, where necessary, be able to consider alternatives to finalise Catalina's exposure. Have a good knowledge of litigation and any alternative dispute resolution process, with the ability to participate in all stages, including discovery, depositions, and hearings. Compile clear and concise written and verbal reports to senior management. Ensure all policy obligations are appropriately met, Customers are Treated Fairly and requirements under applicable Conduct obligations are discharged. Provide technical guidance to junior members of the team in the handling of claims, as well as in the development of strategies and Cedant management. To be considered for this role, you will have reinsurance claims experience gained from the London market. Knowledge of US Legacy Liability would be a bonus! You must enjoy working as part of a team and providing a first-class service to your clients. Strong analytical and negotiation skills are essential. Hybrid working is available along with a competitive salary, discretionary bonus plus company benefits! Role can be based in either London or West Sussex. Please get in touch for a confidential chat today! Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

Do you have experience handling US Casualty Claims?! We have a role for a Claims Adjuster with Casualty experience to join a well-established insurance organisation. The main duties of the role will include; Handle own case load; analyse critical data and factual reports; set appropriate reserves; assist in the negotiation of settlements directly with Cedants; and be comfortable with making and supporting own decisions. Update claims file by accurately capturing and updating claims data/information in compliance with best practices. You will compile clear and concise written and verbal reports to senior management. You will be required to maintain good working relationships with all the relevant parties; Cedants, Brokers, Co Reinsurers and Legal Representatives, in the handling and analysis of Cedant's reinsurance claim exposures. Ensure all policy obligations are met and customers are treated fairly. Contribute to profitable growth by providing risk insight, information and trends/emerging risks. Assist in the audits of Cedants and other parties as required, including due diligence. Liaise with actuarial, finance and operations, as required. The successful applicant must have previous experience handling Casualty claims from cradle to grave. Candidates from both an insurer / reinsurance / legal background will be considered. You must enjoy working as part of a team and providing a first-class service to your clients. Strong analytical and negotiation skills are essential. Hybrid working is available along with a competitive salary, discretionary bonus plus company benefits! Role can be based in either London or West Sussex. Please get in touch for a confidential chat today! Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

About the Opportunity: This role presents a unique and prestigious opportunity to be part of an innovative insurance offering tailored for historic houses, castles, and stately homes. Designed to address the challenges of high premiums and costly risk mitigation, this solution provides a competitive alternative while supporting risk improvements. This is a rare chance to take on a senior role within a specialist sector, offering an unrivaled career move within the UK regional insurance market. About the Role: The Account Executive will be responsible for managing key client and broker relationships, ensuring outstanding service and engagement across the region. This position requires a highly skilled professional with a strong background in client management, broking, and relationship development. The successful candidate will play a crucial role in market engagement and business growth while shaping the future of specialist insurance solutions in this niche sector. Key Responsibilities: Client & Broker Relationship Management: Develop and maintain strong, long-term relationships with clients and brokers, serving as the main point of contact. Broking Note Review: Ensure accuracy and completeness of broking notes before submission to insurers. Strategic Coordination: Oversee and coordinate administrative support, ensuring efficient data collection and documentation. Market Engagement & Representation: Represent the business at client meetings, industry events, and presentations to reinforce its position as a specialist provider. Presentations & Business Development: Prepare and deliver compelling presentations to potential clients and brokers, highlighting the unique benefits of this insurance offering. Market Insights & Strategy Alignment: Provide insights on market trends and client needs to support business development and shape future service offerings. Regional Expansion & Brand Development: Support strategic growth in Scotland, helping to establish a strong presence and reputation across the sector. Qualifications & Experience: Experience in insurance, broking, or client management, ideally within the rural, heritage, or agricultural sector. Proven ability to manage high-value client and broker relationships, with a track record of retention and business growth. Strong understanding of insurance broking processes, including reviewing and preparing broking notes. Exceptional communication, presentation, and negotiation skills. Proficiency in Microsoft Office and CRM software. Ability to travel regularly across Scotland and beyond for client meetings and industry events. Highly organised, with a strategic mindset and the ability to manage multiple priorities effectively. Passion for serving rural and heritage property owners, with a commitment to delivering exceptional insurance solutions. This is a rare and exceptional opportunity to be at the forefront of a game-changing insurance initiative. If you are ready to take on a leadership role in a pioneering company that is redefining the market, this role offers an unparalleled career path. Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

As a Commercial Account Director, you will play a crucial part in the future growth of this ethical insurance brokerage whilst being rewarded for your personal contribution to that growth with a fair, transparent and lucrative reward structure. Why work here? This are a business that nurtures talent and fosters professional growth Their senior leadership team empower their people, giving them all the tools needed to be successful without any hindrance or bureaucracy Despite being a large organisation, there is no hierarchical approach to leadership - giving access to senior leaders to help solve problems and create opportunities Local branch support - peers to lean on when going for renewal/new business cases - team approach Support from a network of Development Executives - feeding in with campaigns and strategies to win new clients Referral network with warm opportunities that are ripe for conversion - quality new business leads The Senior leadership don't have a low touch 'go win business' mentality - they are exceptionally supportive/hands on They maintain incredibly high levels of support around their Account Directors as their books grow so there is no real limit in terms of how much you can grow as teams can be built around you to support They offer a clear and transparent financial reward/bonus structure This business values the importance of work/life balance so will offer you the flexibility needed to be successful without Access to the best insurer markets with positive relationships making sure your clients are covered no matter the risk Culturally they are progressive, collaborative, approachable and focus on doing the right thing for their people What they need from you A client centric approach, an experienced commercial insurance Account Director - you will be one of the best in your field You'll have full commitment to the needs of your clients and offer a truly consultative service Regardless of whether you are developing new business or managing an existing client portfolio currently, you will be able to demonstrate growth of a commercial insurance portfolio through a quality advisory service Committed to your own professional development you will either have or be working towards chartered status Want to know more? Please get in touch - No CV, no problem. Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

What we do We are a leading insurance brokerage firm with a strong presence in the North of England. Our team is dedicated to providing exceptional service and tailored insurance solutions to businesses of all sizes. We pride ourselves on our deep industry knowledge and our commitment to building long-term relationships with our clients. As part of the Worldwide Broker Network (WBN), we handle approximately 30% of our insurance business through this channel, connecting businesses with local brokers globally. The Team You will be joining a high-performing team of six in the North region, recognised as the top-performing region within the company. The team is a mix of experienced professionals and rising stars, each with their own strengths and areas of expertise. We foster a collaborative and supportive environment where everyone has the opportunity to learn and grow. Our commitment to development is evident in our Sales Academy program, designed to nurture talent and provide ongoing training for all levels of experience. What do we look for Hunter Mentality: A driven and results-oriented individual with a proven track record of generating new business. Relationship Builder: Someone who can establish and cultivate strong relationships with clients and colleagues alike. Industry Knowledge: A solid understanding of the insurance industry, with a focus on commercial insurance. Adaptability: The ability to manage a diverse portfolio of clients and switch seamlessly between farming and hunting activities. Team Player: A collaborative and supportive team member who is willing to go the extra mile. Our offer to you Competitive Salary: £55,000 - £60,000 per annum plus a competitive benefits package. Bonus Potential: Opportunity to earn an additional bonus based on individual and team performance. Last year, the team achieved an 11.2% growth rate, resulting in an additional 2.5% bonus for all team members. Growth Opportunities: We are committed to developing our employees and providing clear pathways for career progression. As a Client Executive, you will have the opportunity to move into a Client Director role upon successful completion of our Sales Academy program and consistent achievement of targets. Dynamic Culture: You will be joining a high-performing and supportive team with a strong track record of success. Impactful Work: You will play a key role in the growth of the business by developing new business and managing a portfolio of existing clients. Job requirements Proven experience: Experience as a Client Executive or similar role within the insurance industry. Strong network: Existing relationships within the Yorkshire market are highly desirable but north west as a whole Business Development: A proven track record of generating new business and exceeding targets. Portfolio Management: Experience in managing a portfolio of clients and providing excellent client service. Communication Skills: Excellent communication and interpersonal skills, both written and verbal. Industry Knowledge: A strong understanding of commercial insurance products and services. Target Driven: Ability to work independently and as part of a team to achieve ambitious targets. Flexibility: Willingness to travel 2 days in the office (Manchester) For more information please apply to Ian at IDEX Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

About the Role: We are seeking a dynamic and results-driven Regional Broking Manager to join one our Partnership Clients. This is a key leadership role responsible for driving business growth, managing client relationships, and ensuring the delivery of exceptional insurance solutions across the region. Key Responsibilities: Develop and execute regional business strategies to achieve sales and revenue targets. Manage and strengthen relationships with existing clients while identifying new opportunities. Provide expert advice on insurance products and market trends to brokers and clients. Lead, mentor, and support a team of brokers to enhance their performance and professional development. Over seeing all sites in the Midlands Ensure compliance with industry regulations and company policies. Collaborate with internal teams to develop competitive insurance solutions and pricing strategies. Key Requirements: Proven experience in insurance broking, ideally in a leadership or regional management role. Strong knowledge of commercial lines insurance products. Excellent relationship management, negotiation, and communication skills. Ability to drive sales performance and meet business objectives. Strong leadership and team development experience. Relevant industry qualifications (e.g., CII) are highly desirable. What We Offer: A competitive salary with performance-based incentives. Career development opportunities within a growing and reputable company. A supportive and collaborative work environment. Flexibility and autonomy to manage regional operations effectively. Benefits You'll Love: Generous Holiday: 30 days off, plus bank holidays, to give you the work-life balance you deserve. Private Medical Insurance: Comprehensive healthcare Income Protection: Financial security when you need it most. 6% Pension Contributions: Plan for your future with a strong pension scheme. Group Life Insurance: Peace of mind for you and your loved ones. Wellbeing Programs: A variety of programs to support your mental, physical, and financial well-being. If you are an experienced and ambitious insurance professional looking for your next challenge, we'd love to hear from you! Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.